PURPOSE
The Supervisor, Financial Operations – Billing Audit & Disputes plays a key role in supporting the operational integrity and performance of WWEX Group’s Financial Operations Shared Services Center. This position is responsible for overseeing a team of analysts and specialists focused on billing audits, dispute resolution, and transactional accuracy. The Supervisor ensures timely and compliant execution of processes, supports continuous improvement initiatives, and fosters a collaborative and accountable team culture.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Supervise a team of associates handling audit invoices, chargebacks, and dispute resolution.
- Ensure daily tasks are completed accurately and on time, in alignment with internal controls and service level agreements (SLAs).
- Provide coaching, feedback, and performance management to team members.
- Monitor workload distribution and adjust resources to meet operational demands.
- Oversee the logging, tracking, and resolution of customer and carrier disputes.
- Support root cause analysis and collaborate with cross-functional teams to reduce recurring issues.
- Escalate complex or high-impact disputes to the Manager and relevant stakeholders.
- Identify opportunities to streamline workflows and improve accuracy.
- Support implementation of system enhancements (e.g., Salesforce).
- Ensure adherence to company policies, SOX controls, and audit requirements.
- Maintain documentation and support audit readiness activities.
- Communicate effectively with internal teams including Sales and Customer Support.
- Assist in resolving escalations and ensuring service expectations are met.
- Participate in cross-functional meetings to align on process improvements and issue resolution.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Solid understanding of financial operations including AR/AP, Billing, audit processes, and dispute resolution.
- Familiarity with ERP systems (Oracle, SAP, Salesforce) and financial automation tools (HighRadius, TriumphPay).
- Ability to analyze data, identify trends, and perform root cause analysis.
- Strong attention to detail and commitment to accuracy.
- Capable of making sound decisions under pressure and managing competing priorities.
- Proven ability to lead and motivate teams in a fast-paced environment.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to provide constructive feedback and foster a culture of accountability.
- Experience with process improvement initiatives and change management.
- Ability to learn and adapt to new systems and tools quickly.
- Comfortable working with dashboards, reports, and performance metrics.
QUALIFICATIONS
- Bachelor’s degree in finance, accounting or equivalent preferred.
- 3–5 years of AR/AP or billing experience, preferably in the transportation or logistics industry.
- Minimum of 1 year of leadership or supervisory experience.
- Proficiency in Microsoft Office products, particularly Excel for reporting and analysis.
- Ability to work independently and make decisions within established guidelines.
- Must maintain confidentiality and a professional corporate image.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is performed in a general office environment, on site.
Physical Requirements
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)
