9 publicaciones de empleo destacadas de representative en monterrey, nle (¡Están contratando!)

Customer Care Representative
ONE CALL MX —Los Doctores, N. L.
- $17,500 por mes
- Tiempo completo
- Bilingüe
- Administración de personal
- Servicio al cliente
- Programa de referidos
Postulación rápida
20h
Customer Service Representative
NextGen Ventures —Monterrey, N. L.
- Tiempo completo
- Servicio al cliente
- Inglés
- Captura de datos
Postulación rápida
11d
Vice President, Production Operations (Mexico)
Fictiv —Santa Catarina, N. L.
- Español
- Microsoft Excel
- Administración de personal
Postulación rápida
Program Manager
OPmobility —Monterrey, N. L.
- Bilingüe
- Licenciatura
- Capacitación
Quality Methods Leader
OPmobility —Monterrey, N. L.
Transaction Coordinator
House Buyers of America —Monterrey, N. L.
- $10 a $15 por hora
- Home Office (Desde casa)
- Experiencia en ventas
- Microsoft Office
- Bachillerato
Global Executive Talent Acquisition Sourcer
PepsiCo —San Nicolás de los Garza, N. L.
- Inglés
- Licenciatura
- Sin título de educación superior
6h
Quality Manager
Bodycote North America —Monterrey, N. L.
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
20h
Sr HR Advisor
Johnson Controls —San Pedro Garza García, N. L.
- Inglés
- Licenciatura
- Mejora continua
6h

Quiero recibir la alerta de empleo más reciente para representative en monterrey, nle

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Customer Care Representative

ONE CALL MX
Los Doctores, N. L.

Postulación rápida

Información del empleo

Por tiempo indeterminado | Tiempo completo
$17,500 por mes
Hace 20 horas

Beneficios

Vales de despensa
Estacionamiento para empleados
Programa de referidos
Estacionamiento de la empresa

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Servicio al cliente
Centro de llamadas
Inglés
Microsoft Office
Bachillerato

Descripción completa del empleo

About us

One Call is a leading healthcare solutions provider specializing in the coordination of care for injured workers within the Workers' Compensation industry. Through innovative technology, nationwide provider networks, and dedicated customer support, One Call helps ensure injured employees receive timely access to the medical services they need while supporting positive outcomes for clients, providers, and patients.

Position:
Care Coordinator (Customer Care Representative)

Position Summary:

The Customer Care Representative serves as a key point of contact for injured workers, healthcare providers, adjusters, and internal stakeholders. This role is responsible for coordinating medical services, scheduling appointments, maintaining accurate case documentation, and ensuring a seamless customer experience throughout the care process.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple tasks in a fast-paced environment while maintaining professionalism and empathy.

Key Responsibilities:

Coordinate and schedule medical appointments and services for injured workers.
Communicate with healthcare providers, injured workers, adjusters, and other stakeholders to facilitate timely care.
Verify appointment availability and identify appropriate providers based on network requirements and client guidelines.
Maintain accurate and detailed documentation of all case activities in company systems.
Follow up on scheduled services to ensure completion and resolve any scheduling conflicts or issues.
Provide exceptional customer service through phone, email, and other communication channels.
Manage multiple cases simultaneously while meeting established productivity and quality standards.
Escalate complex or urgent situations to appropriate departments when necessary.
Ensure compliance with company policies, procedures, and regulatory requirements.
Support departmental goals and contribute to continuous process improvement initiatives.

Qualifications Required:

High school diploma or equivalent.
Advanced English communication skills (written and verbal).
Minimum of 1 year of experience in Customer Service, Call Center, Healthcare Coordination, Scheduling, or a related field.
Strong organizational and multitasking skills.
Proficiency with computer systems and Microsoft Office applications.
Ability to work effectively in a fast-paced environment.

Preferred:

Experience in healthcare, medical scheduling, workers' compensation, insurance, or case coordination.
Experience working with CRM or case management systems.
Bilingual English/Spanish skills are a plus.
Excellent customer service and communication skills.
Strong attention to detail and accuracy.
Problem-solving and critical-thinking abilities.
Ability to prioritize workload and manage time effectively.
Professionalism and empathy when interacting with customers.
Adaptability and willingness to learn new processes and systems.

Benefits:

Base salary $17,500.00 MXN
Food vouchers
Monday to Friday
Referral Bonus
Law benefits

Schedule:

Monday to Friday 9:00 a.m. - 6:00 p.m.
Weekly working hours: 40.

Location:

Dr. Roberto J. Cantú 2777, Ampliación Comercial Doctores, 64710 Monterrey, N.L.

Join One Call and help make a meaningful difference in the lives of injured workers by ensuring they receive the care they need when they need it.

Sueldo: $17,500.00 al mes

Beneficios:

Estacionamiento de la empresa
Programa de referidos
Vales de despensa

Lugar de trabajo: Empleo presencial

Postulación rápida

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