It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Primary Function of Position
Reporting to the Sr. Customs and Logistics Manager, the Customs Supervisor is responsible for ensuring customs compliance, operational efficiency, and seamless import/export processes. This role leads the logistics team and coordinates with customs brokers, carriers, and other service providers, ensuring adherence to Mexican and international customs regulations.
Essential Job Duties
- Supervise daily import, export, and virtual customs operations.
- Ensure accuracy and integrity of import export documentation, HS classification, and recordkeeping.
- Maintain compliance with Mexican customs regulations, trade programs, Intuitive certifications, and relevant international regulations.
- Oversee inventory control compliance related to Annex 24 and IMMEX programs.
- Manage internal audits and support external audits.
- Oversee key performance indicators (KPIs) for brokers, carriers, and third-party logistics providers (3PLs) to support daily activities.
- Track shipments end-to-end, manage expedited shipments, and resolve operational issues.
- Supervises a team of individual contributors with responsibility for performing functions related to the Raw Material and FG Import/Export, besides other requests, according to documented procedures.
- Train, mentor, and develop team members.
- Assign workloads and set priorities within the team.
- Conduct regular team performance evaluations.
- Escalate operational performance matters and project updates to the supervisor.
- Foster a culture of compliance and continuous improvement.
- Drive process and system enhancements, including automation initiatives.
- Report, control, and monitor KPIs (e.g., clearance times, operational efficiency, costs, compliance).
- Manage and review international documentation required for shipments.
- Address and escalate customs-related requests and inquiries as necessary.
- Create,update, and analyze import/export reports.
Required Skills and Experience
- Proficiency in Excel and Microsoft Office applications.
- Advanced English language skills (verbal and written).
- Extensive experience and knowledge in:
- Customs legal framework, including customs regime operations, general rules of foreign trade, and virtual/definitive/temporary operations.
- Recordkeeping requirements.
- Data analysis and reporting from Customs Inventory System (Annex 24).
- Scrap management and exportation.
- Customs clearance and international logistics/transportation.
- Import/export operations for equipment, spare parts, raw materials, finished goods, and scrap.
- FDA & COFEPRIS controls and regulatory compliance.
- Resolving issues with service providers.
- Addressing customs requests and inquiries.
- Equipment inventory management and tracking.
- Operations under VAT, AEO, and CTPAT certifications.
- High-volume logistics operations.
Required Education and Training
- Minimum 3 years of experience in leadership roles within customs/logistics operations.
- Bachelor’s degree in International Trade, Logistics, or a related field.
- Experience with IMMEX, HTS classification, and ERP systems.
- Strong leadership and analytical skills.
Working Conditions
- Access to areas where appropriate personal protective equipment (PPE) is required, including footwear, eye protection, and other safety gear as necessary.
Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.
Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.
Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.
Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.
Shift: Day
