9 publicaciones de empleo destacadas en it innovation school (¡Están contratando!)

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REP 1, TECHNICAL SUPPORT
Bendix —Ciudad Acuña, Coah.
- Incluye días feriados
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Programa de bienestar
- Vacaciones adicionales o permisos con goce de sueldo
3h
Customer Care Representative - Intermediate - Sparklight
TELUS Digital —Santa Tecla, Coah.
- Administración de personal
- Bachillerato
- Captura de datos
Postulación rápida
3h
Global Network - Senior Manager for Supply Chain & Operations
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Experiencia en ventas
Senior Structural Engineer
SSOE, Inc. —León, Gto.
- Tiempo completo
- AutoCAD
- Inglés
- Maestría
- Seguro dental
- Seguro de vida
Director of DTC Growth
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Director of Customer Acquisition DTC
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Growth Marketing Director Ecommerce
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Director of Performance Marketing
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
IT Support Intern
Paystand —Guadalajara, Jal.
- Medio tiempo
- Informática
- Inglés
8h

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REP 1, TECHNICAL SUPPORT

Bendix -
Ciudad Acuña, Coah.

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Información del empleo

Hace 3 horas

Beneficios

Programa de bienestar
Vales de despensa
Vacaciones adicionales o permisos con goce de sueldo
Descuento de gimnasio
Seguro de vida

Cualificaciones

Microsoft Powerpoint
Bilingüe
Microsoft Word
Microsoft Excel
Servicio al cliente
Inglés
Microsoft Office

Descripción completa del empleo

LOCATION: Acuna / Coahuila (MX-COA), Mexico | BRAND: Bendix | REQUISITION ID: 10848 | JOB GRADE: 11 | ON-SITE/REMOTE: On-site

Want to help shape tomorrow? At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

JOB DESCRIPTION:

Position Summary:

This position will provide technical support, via a call center to customers of the heavy-duty truck industry. The technical support includes but is not limited to Product Part number cross referencing and technical trouble shooting. This individual must be able to work in an environment where the interactions can range from an individual truck down situation and up to a major Original Equipment (OE) customer calling for support.

Essential Functions:

Answering phone calls, emails and chats from customers having problems and needing answers for technical product questions, part number cross referencing, product applications and general trouble shooting.
Finding solutions for customers and recommending new products if needed. Includes explaining how to repair technical issues in a way that the customer can understand with step-by-step instructions.
Call levels will range in the area of 30 plus per day on average. Responsible for creating, maintaining, and closing call tickets throughout the support process.
Responsible to understand the resources such as product literature, data sheets, CVS-PLM, and B2Bendix.Com to address the customer's needs.
Able to navigate customer's through Bendix.com.
Liaison between customer and Customer Solutions Team to ensure closure on customer needs.
Must be able to work Holidays and outside the normal work timeframe in order to services the customer in a 24/7 operations.

Knowledge (Level 1):

Must have a basic understanding of the operations of air brake systems for commercial vehicles.
Knowledge of a call ticketing system a plus.
Proficient understanding of how to read and interpret product literature.

Knowledge (Level 2):

Knowledgeable on all Bendix pneumatic products, functionality, features and the application of such products.
Knowledge of a call ticketing system a must.
Advanced understanding of how to read and interpret product literature.

Knowledge (Level 3):

Knowledgeable on all Bendix products, safety systems, including. Functionality features and the application of such products.
Knowledge of a call ticketing system a must.
Expert understanding of how to read and interpret product literature.

Experience (Level 1):

0-3 years technical years technical support experience.

Experience (Level 2):

3+ years technical years technical support representative experience
Experience in an automotive environment a plus.
Experience as a customer service representative a plus.

Experience (Level 3):

7+ years technical years technical support representative experience
Experience in an automotive environment a plus.
Experience as a customer service representative a plus.

Skills:

Ability to establish a professional, credible, and trusting relationship with the customer. Takes pride in ensuring positive overall customer experience.
Strong interpersonal, written, and oral communication skills.
Active listener who strives for resolutions and drives actions and tasks to completion.
Must demonstrate ability to influence and persuade to inspire action for both the customer and internal organizational team.
Initiative-taker who is action oriented, highly motivated, and possesses a strong sense of urgency. Capable of performing in a customer-focused, team-based matrix organization is essential.
Possesses analytical skills and is capable of utilizing the appropriate tools (i.e., excel, system reports, etc.)
Ability to understand and navigate governance, administration, and culture in the internal and external environment, while demonstrating commitment to the organization and its customers.
Ability to work through constraints which could be out of your control. Must manage stress quickly while remaining calm with a strong ability to control emotions and behaviors.
An individual who is able collaborate and puts team success before individual contributions; but can work independently and get the job done with direction or minimal direction.
Microsoft Office applications, Word, PowerPoint, Excel, and analysis skills
Fluent in English; Bi-lingual a plus.

Education:

Technical school certificate or technical associate degree.

Position Requirements:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What does Bendix have to offer you?

Work-life balance that includes Paid Vacation & Holiday Paid Time Off
Vacation Premium
Life insurance
Christmas Bonus
Educational assistance program
Wellness program
Saving Fund
Pantry Vouchers
Permits paid for: Marriage or Death of a direct relative
Attendance Bonuses
Cafeteria Subsidy
Subsidy for prescription glasses
Medical service in plant
Recognition programs
Gym

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it innovation school empleos

REP 1, TECHNICAL SUPPORT

Customer Care Representative - Intermediate - Sparklight

Global Network - Senior Manager for Supply Chain & Operations

Senior Structural Engineer

Director of DTC Growth

Director of Customer Acquisition DTC

Growth Marketing Director Ecommerce

Director of Performance Marketing

IT Support Intern

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