Description
Customer Care Representative - Intermediate - Sparklight
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Position overview:
At Sparklight and our Cable One family of Brands, we’re all about our neighborly approach, connecting people to what matters most. Are you ready to be a crucial part of this mission?
As a Customer Care Representative- Intermediate, you’ll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth.
Key responsibilities:
Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat or on the phone.
Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
Drive Revenue: Secure new and incremental revenue by promoting our products and services.
Educate & Assist: Guide customers on using our products and help them navigate our services.
Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.
Requirements:
Meeting or exceeding all metrics in your current role for the last 3 months.
Minimum of 95% Attendance.
Minimum of 6 months as a TELUS Digital Employee.
Minimum of 6 months in the current position and the current account/ department
Schedule flexibility.
No active disciplinary actions.
Completed the position-specific required course from the Learning Multiverse Fundamentals - Mandatory
Core Competencies:
Functional competencies:
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Qualifications:
Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn!
Skills: Outstanding communication, solid data entry, and computer skills.
Knowledge: Eager to learn about our products and stay up-to-date with what we offer.
If you have questions or comments about this open position write to:
[email protected]
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
