Descripción de la empresa
WireCo® is the force behind the world's evolution, through deep heritage and forward thinking, we create premium ropes that inspire limitless innovation. Our global footprint includes manufacturing plants, distribution facilities and research and development centers around the world. In Mexico, we have two facilities, one in Vallejo (Mexico City) and one in Cuautitlán (Estado de México). Our brand name in Mexico is CAMESA, and the legal name of the Company is ACEROS CAMESA.
WireCo® offers a competitive salary, incentive programs, growth opportunities and excellent benefits for employees and their families. Benefits include paid time off, paid vacation, medical, dental and vision insurance, retirement plan and more.
For more information, visit our website at www.wireco.com.
Descripción del empleo
The Customer Care provides foundational support to the Customer Care team by handling basic customer interactions, order entry, and administrative tasks. This role focuses on learning core processes, understanding product lines, and developing problem-solving skills under guidance from more senior team members. This position serves as the starting point for a career path within Customer Care, building the operational knowledge and customer service expertise needed.
The Customer Care Representative must exhibit the behaviors of the WireCo Business System (WBS):
-
Teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength
-
Accountable – celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
-
Self-Aware – demonstrates an understanding of our strengths and needs, considering how our actions impact others
-
Noble Intent – acts in the interests of others, approaching our work with integrity to ensure the best outcome
-
Determined – takes initiative, share ideas and find solutions to win and achieve our goals
-
Transparent – promotes open and honest communication and constructive feedback for clarity and truth
-
Curious – seeks knowledge and outside input to test our way of thinking, challenging the status quo
Duties & Responsibilities
-
Respond to basic customer inquiries via phone and email, ensuring accurate and timely communication.
-
Enter simple quotes and orders into ERP/CRM systems.
-
Primarily responsible for entry level operational support and administrative tasks; escalates any complex or international.
-
Maintain up to date customer and order records.
Requisitos
-
Bachelor’s degree in Logistics and Transportation, International Trade, International Business, Business Administration, or a related field.
-
0–1 years of customer service experience (including internships, co-ops, or entry level roles).
-
Willingness to learn and develop professionally within Customer Care.
-
Basic proficiency with Microsoft Office (Outlook, Word, Excel).
-
Strong attention to detail and organizational skills.
-
Excellent interpersonal and communication skills, with eagerness to work in a team environment.
-
Intermediate level of spoken English.
Preferred Qualifications
-
Experience with ERP Applications: JDEdwards, Oracle or SAP desirable
-
Hands on experience with Salesforce or other CRM systems.
-
Knowledge of international trade processes and global customer management.
Información adicional
Materials and equipment used directly
-
Standard office equipment: computer, mouse, keyboard, telephone, multifunction photocopier
Additional Information:
-
All applicants will be considered
-
Must be legally able to work in Mexico without restrictions
-
Must be over 18 years of age
-
Equal opportunity
