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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
DEPARTMENT DESCRIPTION
Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.
OVERVIEW OF THE ROLE
Salesforce is currently seeking multiple Technical Consultants to join our Global Delivery Centre (GDC) team. As Technical Consultant You will be responsible for the successful delivery of complex Salesforce solutions for our customers. These technologies include but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, Amazon Web Services, mobile development technologies, and integration/ETL technologies.
The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via APIs as well as a strong development background.
In this role, we are looking for someone with expertise in Salesforce and with sufficient hands-on experience on the different Salesforce clouds, Integration, Data Management, Apex/Visualforce, and Lightning.
YOUR IMPACT
Collaborate with client stakeholders to define requirements, and deliverables, and set and manage expectations.
Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
Mentor junior consultants and developers through technical guidance, code reviews, and capability-building initiatives.
Familiar with source code, version management, and code deployment standards.
Maintain a target billable utilization aligned to the role.
Ability to understand a project and deep dive to debug issues.
Liaise with Salesforce product teams to support client implementations.
Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours.
REQUIRED QUALIFICATIONS
6+ years of hands-on development experience on the Salesforce platform.
Ability to debug performance issues, both at the client layer and apex layer.
Design capability which is compatible with both desktop and mobile devices.
Knowledge of different integration patterns.
Knowledge of various asynchronous capabilities in salesforce and its use cases.
Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds.
Understanding of systems architecture and ability to design scalable performance-driven solutions.
Understanding of key design patterns and large data volume limitations and best practices.
Understanding of data sharing and visibility considerations and how these play into platform architecture.
Familiarity with platform authentication patterns (SAML, SSO, OAuth).
Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
Experience with platform security capabilities (TLS, SSL).
Active Salesforce certifications or ability to achieve relevant certifications upon hire.
Experience with Agentforce, Prompt Builder, Einstein AI, AI Associate/AI Specialist concepts, and AI-powered Salesforce solutions is preferred.(Must have)
Exposure to Salesforce Data Cloud, Customer 360, data harmonization, identity resolution, segmentation, and activation capabilities.(Nice To Have)
PREFERRED QUALIFICATIONS
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
NOTE: By applying to the Technical Consultant posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
