What to Expect
Tesla is seeking a highly motivated Project Manager to join our Latin America Sales and Delivery Operations Team. This individual will collaborate with business partners and local teams to maximize customer happiness, streamline operations, and build improved systems. This role will support program improvements and standardization across the Latam. They will work with field team members and other stakeholders to create visibility and accountability support operational needs such as creation of standard operating procedures, staff training, systems enhancements, reporting, and data analysis.
What You'll Do-
Evaluate and streamline existing Delivery Day processes to maximize customer happiness and enhance operational efficiency
-
Improve existing processes and create new processes to drive improved customer experience through Delivery Day programs
-
Develop recommendations based on site visits and data analysis to support improvements in systems and tools used for pre-delivery operations
-
Structure pilots, track and measure results, iterate then launch solutions to drive toward customer happiness and operational efficiency
-
Conduct data analysis to identify areas for improvement and provide weekly feedback to stakeholders and local teams
-
Perform field visits and interviews with delivery teams to identify, establish, or implement best practices/processes and effectively communicate in diverse forums
-
Present data and programs to executive leadership and business partners
What You'll Bring-
Impeccable organizational skills and acute attention to detail
-
Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers and communicating with location teams directly
-
Ability to quickly identify and solve the root cause of identified problems
-
Ability to build and maintain positive working relationships and influence internal business functions and external vendors
-
Ability to manage cross-functional projects in a global customer facing organization
-
Comfortable working in a complex, fluid, fast-paced, and demanding work environment
-
Fluent in both spanish and english language
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
