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IT Service Desk Engineer

Johnson Electric Group Mexico, S. de R.L. de C.V. -
Calera Víctor Rosales, Zac.

Postulación rápida

Información del empleo

Hace 15 horas

Cualificaciones

Informática
Inglés
DHCP
Licenciatura
Software de acceso remoto
DNS
SharePoint
Experiencia en manufactura
Directorio activo
Tecnologías de la información

Descripción completa del empleo

Join Our Team as an IT Service Desk Engineer at Johnson Electric!

Location: Zacatecas, MX (Onsite / Plant‑Based)
Vacancy Type: Existing Position
On‑Call: Required (rotation)

As our next IT Service Desk Engineer, you will provide ITIL‑based first‑ and second‑level support for IT infrastructure across the Americas Region. You will play a key role in problem management, process improvement, reporting, and knowledgebase development while ensuring secure, reliable, and efficient IT operations in a fast‑paced manufacturing environment.

Why You’ll Love Working Here

Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.

What You’ll Be Doing

Providing first‑ and second‑level support for hardware, software, and network issues across the region
Maintaining accurate IT asset records, configurations, and inventory in the CMDB
Monitoring system alerts and creating incident tickets in a timely manner
Managing and auditing SharePoint access
Utilizing Service Desk tools to manage Problem Management and KPI reporting
Performing root cause analysis to reduce recurring incidents
Creating and maintaining patch management and backup completion reports
Collaborating with corporate IT teams on infrastructure projects and system rollouts
Ensuring compliance with cybersecurity policies, standards, and procedures
Providing technical guidance and training to end‑users
Participating in on‑call rotation and providing after‑hours support as required
Performing other duties as assigned

What We’re Looking For

Associate degree in Information Technology, Computer Science, or related field (equivalent experience considered)
Bachelor’s degree preferred or equivalent professional IT experience
Minimum 3 years of experience in IT Service Desk or infrastructure operations
Experience supporting IT in a manufacturing or industrial environment preferred
Strong proficiency with:
- Active Directory, DNS, DHCP
- Remote desktop tools
- IT ticketing systems and ITIL practices
Scripting experience to support automation initiatives
Strong English speech and writing skills
Proven ability to work independently, prioritize tasks, and solve complex problems

Bonus Points If You Have

Industry certifications such as CompTIA A+, Network+, Microsoft, or Cisco
Experience with reporting, KPI dashboards, and IT process optimization
Exposure to cybersecurity audits or infrastructure compliance

Physical & Work Environment Requirements

Ability to lift and carry up to 40 lbs
Frequent walking, standing, bending, and equipment handling
Manual dexterity for working with cables, tools, and hardware
Comfortable working in manufacturing environments, including production areas and server rooms

Safety Requirements

Compliance with all company safety and cybersecurity policies
Use of appropriate PPE when required
Participation in safety training and prompt reporting of hazards or incidents

How to Apply

Apply online at www.johnsonelectric.com — We can’t wait to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

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