20 publicaciones de empleo destacadas en it innovation school (¡Están contratando!)

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Home Security Support Specialist (FR-ENG)
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
Financial Risk Specialist
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
Service Delivery Analyst
Capgemini —Aguascalientes, Ags.
- Administración de personal
- Inglés
- Mejora continua
Senior Structural Engineer
SSOE, Inc. —León, Gto.
- Tiempo completo
- AutoCAD
- Inglés
- Maestría
- Seguro dental
- Seguro de vida
Front Desk Receptionist
Four Seasons —Cabo San Lucas, B.C.S.
- Tiempo completo
- Inglés
- Bachillerato
- Sin título de educación superior
4d
Global Network - Senior Manager for Supply Chain & Operations
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Experiencia en ventas
Picking Group Leader
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Bachillerato
- Liderazgo
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Customer Care Representative - Intermediate - Sparklight
TELUS Digital —Santa Tecla, Coah.
- Administración de personal
- Bachillerato
- Captura de datos
Postulación rápida
2d
SAP WM Consultant
Capgemini —Aguascalientes, Ags.
- Administración de personal
- Inglés
11d
Home Warranty Services Specialist
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- CRM software
- Administración de personal
- Servicio al cliente
Postulación rápida
Home Security Specialist
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
Assistant Store Leader (Assistant Manager)
7-Eleven —San Juan, Hgo.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Head of Marketing & Sales | Land Operations+
matteria —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
Home Security Specialist (FR-ENG)
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Bilingüe
- Administración de personal
- Experiencia en ventas
Postulación rápida
SAP WM Consultant
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- Inglés
2d
Técnico de Seguridad Patrimonial
Stanley Black & Decker —Apodaca, N. L.
- Tiempo completo
- Inglés
- Microsoft Office
- Bachillerato
4d
Assistant Restaurant Leader (Assistant Manager)
7-Eleven —San Juan, Hgo.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Director of Performance Marketing
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Director of DTC Growth
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Growth Marketing Director Ecommerce
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida

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Home Security Support Specialist (FR-ENG)

TELUS Digital -
Santa Tecla, Coah.

Postulación rápida

Información del empleo

Cualificaciones

Bilingüe
Francés
Administración de personal
Internet de las cosas
Servicio al cliente
Firmware
Inglés
Sistema de seguridad
Bachillerato
Seguridad

Descripción completa del empleo

Description

We are seeking a Home Security Tech Support Specialist – (French-English) to provide advanced technical support for home security systems. This role requires fluency in French and English and involves assisting customers with troubleshooting security devices, resolving connectivity issues, and ensuring optimal system performance. The ideal candidate has strong problem-solving skills, technical expertise, and a passion for delivering outstanding customer experiences.

Key Responsibilities:
Provide bilingual technical support in French and English for home security products, including alarm systems, surveillance cameras, smart locks, and monitoring services.

Diagnose and troubleshoot technical issues, such as connectivity problems, hardware malfunctions, and software updates.

Assist customers in setting up, configuring, and optimizing security systems and mobile applications.

Guide customers through security system tests, firmware updates, and troubleshooting procedures.

Document reported issues and provide accurate, detailed solutions in the company’s technical support system.

Work closely with engineering, monitoring centers, and customer service teams to escalate and resolve complex issues efficiently.

Educate customers on system functionality, security best practices, and proactive maintenance.

Assist with service plan upgrades, including recommending advanced security features and premium monitoring solutions.

Stay informed about the latest home security technologies, industry trends, and troubleshooting methodologies.

Requirements:
Education: High school diploma or equivalent

Experience: Previous experience in technical support, home security, or IT troubleshooting preferred.

Languages: Fluency in French and English is required.

Skills:

Strong knowledge of home security systems, smart home technology, and networking.

Excellent communication skills with the ability to explain complex technical issues in simple terms.

Proficiency in troubleshooting software, mobile applications, and IoT security devices.

Experience using customer service and ticketing platforms (CRM tools, remote troubleshooting software).

Ability to work efficiently in a fast-paced environment, managing multiple technical inquiries.

Strong attention to detail and customer-focused approach.

Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:
Competitive salary and benefits package.

Career growth opportunities in technical support, security technology, and customer service.

A supportive and inclusive work environment.

Professional training on advanced security systems, troubleshooting techniques, and customer service strategies.

If you are passionate about security technology and helping customers resolve technical challenges, apply today and join our team!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Postulación rápida

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