We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage the client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work.
Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations.
This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America.
De Wit Immigration Law is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please be sure to submit a cover letter explaining your relevant experience and interest in this role.
Compensation:
$1,200 – $1,800 monthly depending on experience
Responsibilities:
Reception & Scheduling
-
Act as the first point of contact for prospective and current clients, providing a welcoming and professional experience.
-
Manage incoming calls, emails, and inquiries, ensuring timely and accurate responses.
-
Coordinate attorney consultations, client meetings, and internal appointments.
Client Intake & Sales
-
Gather detailed information from prospective clients about their immigration needs.
-
Conduct preliminary eligibility assessments using firm-provided tools and guidelines.
-
Clearly communicate the firm’s services, processes, and value to prospective clients.
-
Prepare and send representation agreements and follow up on unsigned agreements.
-
Track and manage follow-ups to ensure leads move smoothly through the sales pipeline.
Sales Support & CRM Management
-
Maintain accurate, up-to-date information in the CRM system for leads and clients.
-
Monitor the sales pipeline, manage reminders, and ensure timely follow-up on all prospects.
-
Collaborate with attorneys and the managing attorney to support business development initiatives.
Billing & Client Support
-
Prepare and send invoices to new and existing clients.
-
Assist clients with billing inquiries and payment-related issues.
-
Coordinate with internal team members to resolve billing discrepancies quickly and professionally.
Internal Marketing & Growth Support
-
Support marketing initiatives, such as client outreach campaigns, event coordination, and referral partner communications.
-
Assist with tracking and reporting on marketing metrics and pipeline performance.
Qualifications:
- Fluent in English and Spanish (spoken and written).
-
Strong interpersonal and communication skills, with a focus on customer service.
-
Organized and detail-oriented, with excellent time-management skills.
-
Comfort with learning new technology, including CRMs and scheduling tools.
-
Prior experience in customer service, sales, or intake roles strongly preferred.
-
Bachelor’s or associate’s degree is helpful but not required.
About Company
We are a Miami-based business immigration law firm with an excellent reputation and track record. We focus almost entirely on business immigration and federal immigration litigation. Our team is hybrid, with some members based in Miami and others working remotely from Latin America and Europe. Here are some of our core values:
-
We are a low-volume firm and value quality over quantity in our work and client service.
-
We aim to raise the bar for quality practice in our industry through impeccable work.
-
We leverage technology and innovation to enhance our efficiency and effectiveness.
-
We reward ownership and results, empowering our team to grow as professionals.
