20 publicaciones de empleo destacadas en customer care analyst (¡Están contratando!)

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Demand & Orders Analyst

Caterpillar -
Ciénega de Flores, N. L.

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Información del empleo

Tiempo completo

Cualificaciones

Power BI
Administración de personal
Servicio al cliente
SAP
ERP systems
Ingeniería mecánica
Inglés
Planeación de producción
Negociación

Descripción completa del empleo

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role
Responsible from order forecast, demand changes with customers and scheduling. Responsible to make sure requests can be successfully ship on time and validate work loads on machine centers.

What You Will Do:

Supervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions.
Manage customer priorities, high priority back orders, back orders and past due.
Serving as primary contact for customer inquiries; primary escalation process.
Evaluate restrictions to meet the sales plan and communicate impact to Demand planning supervisor.

Evaluate the workloads on machine centers with scheduling team and assure the shipping plan for material OH.

Degree Requirement
Industrial Engineer Administrator, Mechanical Engineer Administrator or Related Careers.

Intermediate to advanced conversational English

Skills

Effective Communications:

Customer service and negotiation skills
Delivers helpful feedback that focuses on velocity indicators
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.

Planning and Organizing:

Responsible to modify priorities as new information surfaces or conditions change.
Demonstrates the ability to estimate the time and resources required to complete tasks.
Identifies own key assignments, schedules, and process steps and capacity restrictions.

Knowledge of inventory management, preferably for finished goods

Demand Management:

Assists in the collection and preparation of required demand information.

At least 1 year on Production Scheduling or demand management
ERP knowledge at intermediate levelm preferably SAP CBS.
Produces basic demand management reports for senior staff to reconcile the demand balances.

Analytical Thinking & Problem Solving:

Approaches a situation or problem by defining the problem or issue and determining its significance.
Uses flow charts, A3´s, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
Identifies the major forces, events, and people impacting and impacted by the situation at hand.
Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

The best candidates will also have:

Advanced conversational English
Knowledge and hands-on with Power BI and other digitization tools.
Intermediate to advanced SAP CBS knowledge

Additional information:

Location: Cienega de Flores

This position works Monday through Friday

Domestic relocation assistance is not available for this position.

Don't forget to include an English resume in your Workday profile

Final details

Please frequently check the email associated with your request, including the spam/junk folder, as this is the primary correspondence method. If you would like to know the status of your application, please use the candidate login on our employment website as it will reflect any updates on your status.

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age, or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for entry, permanence or promotion.

Posting Dates:

July 9, 2026 - July 17, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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