6 publicaciones de empleo destacadas en customer satisfaction supervisor (¡Están contratando!)

Chef-Pastry
Marriott International, Inc —Playa del Carmen, QRoo.
- Tiempo completo
- Administración de personal
- Preparación de alimentos
- Bachillerato
Chef Ejecutivo (a) Pasteleria-Multipropiedad
Marriott International, Inc —Playa del Carmen, QRoo.
- Tiempo completo
- Administración de personal
- Preparación de alimentos
- Bachillerato
Mechanic, Line Maintenance - Cancun CUN
American Airlines —Cancún, QRoo.
- Incluye fines de semana
- Inglés
- Bachillerato
Shipping / Receiving I
The Gund Company - Monterrey —Santa Catarina, N. L.
- Tiempo completo
- Bachillerato
- Matemáticas
- Experiencia en manufactura
Postulación rápida
Inbound Sales & Customer Service Representative - (Home Services)
Pavago —México
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
5d
Medical Customer Service Representative
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
4d

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Chef-Pastry

Marriott International, Inc -
Playa del Carmen, QRoo.

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Preparación de alimentos
Bachillerato

Descripción completa del empleo

Additional Information
Job Number26069094
Job CategoryFood and Beverage & Culinary
LocationPaseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Leading Pastry Culinary Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Ensures and maintains the productivity level of employees.

Ensures employees understand expectations and parameters.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Leads shifts while personally preparing food items and executing requests based on required specifications.

Supervises and coordinates activities of cooks and workers engaged in food preparation.

Ensuring Culinary Standards and Responsibilities are Met

Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

Recognizes superior quality products, presentations and flavor.

Maintains food preparation handling and correct storage standards.

Maintains purchasing, receiving and food storage standards.

Supports procedures for food & beverage portion and waste controls.

Follows proper handling and right temperature of all food products.

Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

Ensures compliance with all applicable laws and regulations.

Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Checks the quality of raw and cooked food products to ensure that standards are met.

Assists in determining how food should be presented and creates decorative food displays.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Strives to improve service performance.

Maintaining Culinary Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.

Purchases appropriate supplies and manage inventories according to budget.

Supports Training and Development Activities

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Participates in training staff on menu items including ingredients, preparation methods and unique tastes.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures property policies are administered fairly and consistently.

Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Brings issues to the attention of the department manager and Human Resources as necessary.

Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combina el genio visionario del hotelero de establecimientos de estilo boutique Ian Schrager, la prestación de servicios de un hotel de lujo de clase mundial y el alcance global de Marriott International para crear una experiencia totalmente novedosa en el mundo de la hospitalidad. EDITION proporciona lo mejor de ambos mundos con un delicado acto de equilibrio: elegancia con personalidad, perfeccionismo con individualismo y confort con carisma y encanto. La marca se dirige a clientes sofisticados e informados que entienden la calidad, la originalidad, el diseño y la excelencia del servicio, pero que lo quieren sin limitaciones, rompiendo los límites de las convenciones y exigiendo actitudes y sensaciones envueltos en un paquete que muestra lo excepcional.

Para crear esta experiencia mágica, te necesitamos. Buscamos a personas extrovertidas e increíbles que deseen trabajar en un lugar inspirador que les desafíe y les haga sentir orgullosas de venir a trabajar. Un lugar donde el servicio viene del corazón, no de un manual. Un lugar que ofrece un espectáculo teatral sin fin que continuamente deleita y asombra a todos los huéspedes.

Te invitamos a unirte al equipo. Al unirte a EDITION, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

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customer satisfaction supervisor empleos

Chef-Pastry

Chef Ejecutivo (a) Pasteleria-Multipropiedad

Mechanic, Line Maintenance - Cancun CUN

Shipping / Receiving I

Inbound Sales & Customer Service Representative - (Home Services)

Medical Customer Service Representative

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