19 publicaciones de empleo destacadas en network engineer (¡Están contratando!)

Technical Support Engineer - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Informática
- Salesforce
23h
Customer Support Engineer
DNV —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
- Seguro de vida
6d
Operations Technology Technical Support Engineer (Warehouse OT/IT)
Maersk —Cuautitlán, Méx.
- Tiempo completo
- Permiso de maternidad y paternidad
- Seguro de vida
1d
Customer Support Specialist
Hitachi —San Luis Potosí, S. L. P.
- Tiempo completo
- Servicio al cliente
- Inglés
22h
Operations SAP Key User H-M
Safran —Querétaro, Chis.
- Tiempo completo
- Inglés
- Licenciatura
ISP Network Support Engineer
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- PMP
Postulación rápida
Network Engineer
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Azure
- DevOps
- Inglés
Postulación rápida
Network Engineer - Fully Remote - ONLY MEXICO
Scalepex —México
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Licenciatura
- Python
Postulación rápida
Network VoIP Support Engineer
VIVANT CORP —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
Infrastructure Support Specialist
Workana —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Sr. Implementation Engineer (Data Center Networking) - Remote
Scalepex —México
- Incluye fines de semana
- Home Office (Desde casa)
- Licenciatura
- Servicios financieros
- Linux
Postulación rápida
Escalation Engineer
Cyberhaven —México
- Tiempo completo
- Home Office (Desde casa)
- Salesforce
Implementation engineer - Remote - ONLY MÉXICO
Scalepex —México
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- Licenciatura
- Servicios financieros
Postulación rápida
IT Service Desk Engineer
Johnson Electric Group Mexico, S. de R.L. de C.V. —Calera Víctor Rosales, Zac.
- Informática
- Inglés
- Licenciatura
Postulación rápida
17h
NETWORK AND SERVER ENGINEER
Alcom Electronicos —Reynosa, Tamps.
- $30,000 a $40,000 por mes
- Tiempo completo
- Azure
- Inglés
- Java
Postulación rápida
23h
Principal Engineer II
ICON Plc —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Inglés
- Seguro dental
- Seguro de la vista
22h
Ingeniero de Infraestructura y Redes
IPcom —Colonia Lomas de Chapultepec, CDMX
- $9,500 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Azure
- Oracle
- Informática
- Oportunidades de crecimiento
Postulación rápida
21h
Support Engineer
Cognizant —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- Informática
- Microsoft Office
- Licenciatura
1d
Customer Support Specialist
Hitachi Rail —San Luis Potosí, S. L. P.
- Tiempo completo
- Servicio al cliente
- Inglés
1d

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Especialista en Redes y telecomunicaciones.
NTT DATA —Juárez, CDMX
Conocimiento en redes intermedias y troubleshooting de redes. Especialista en Redes y telecomunicaciones. Conocimientos intermedios en redes y protocolos de…
$35,000 a $38,000 por mes
Postulación rápida
Supervisor NOC Cisco (CCNA / CCNP)
Veloz IT —Six Flags (Reino Aventura), CDMX
Experiencia mínima de 3 años coordinando o supervisando equipos de soporte de redes o NOC. Experiencia en monitoreo y soporte de redes empresariales.
$45,000 a $55,000 por mes
Postulación rápida

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Technical Support Engineer - Mexico City - Hybrid

Gigamon -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 23 horas

Cualificaciones

QoS
TCP
Administración de personal
Informática
CCNP
Plurilingüe
Salesforce
Inglés
Licenciatura
Ethernet
Seguridad
TCP/IP
Debugging

Descripción completa del empleo

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction with products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.

What you’ll do:

Deliver a top-tier user support experience using SalesForce service cloud software.
Interact with our customers/ partners using our case management system, phone, email, and/or shared screen sessions.
Be the customer’s contact for providing accurate and creative technical solutions to user-reported problems.
Update and document the details of the issues, and the steps taken to solve them, follow-up conversations, escalations, and resolution in our case management system.
Create and add to knowledge base articles in our knowledge base.
Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that may span multiple products and features, including the ability to isolate, replicate and create workarounds to achieve high levels of customer satisfaction.
Report defects to Engineering after lab replications, meeting the Escalation standards.
Work collaboratively within the Support organization in driving Support process improvements and initiatives.
Participate in periodic weekend shifts and rotational 24*7 on-call support to provide escalation coverage to Elite customers outside of regular work hours.
Manage customer escalations and drive issues to completion while keeping involved parties in the loop.
Work with other organizations to convey customer concerns and requirements.

What you’ve done:

Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal professional technical experience.
Targeting candidates with ~0-2 Years of Technical support experience in either networking or security
Hands on experience with L2 and L3 technologies including Ethernet, TCP/IP, Routing Protocols, switching technologies, Stacking, QoS

Who you are:

Advanced or Fluent in English and Spanish (verbal and written)
Solid knowledge of TCP/IP and OSI networking model
Excellent problem solving and multitasking skills with the ability to organize and prioritize
Fun to work with – for our customers and your team
Must live within 50 miles of Mexico City
Preferred certifications - Associate/professional level Industry certs in Networking/Security technologies, e.g. CCNA/CCNP etc.

#LI-Hybrid

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Escalation Engineer

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