We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Support Engineer
Job Summary
Serve as a hands on technical lead for enterprise Windows and networking environments providing advanced desktop support and guidance to a team focused on resolving complex incidents efficiently. Enable stable and secure end user computing services optimize support processes and collaborate with cross functional groups while working full time from office in a day shift with no travel requirements. This is for Field services support roles.
Responsibilities
- Provide advanced technical support for Windows based desktops and laptops by diagnosing complex operating system application and profile issues to restore user productivity quickly and reliably.
- Administer and troubleshoot core networking connectivity for end user devices by resolving issues related to IP configuration name resolution and access to network resources to maintain consistent service availability.
- Monitor and manage incident queues for desktop support by prioritizing tickets handling escalations and ensuring that response and resolution targets are met to improve overall service quality.
- Document technical solutions troubleshooting steps and workarounds in a structured knowledge base to enable faster future resolutions and consistent support across the team.
- Collaborate with infrastructure and application teams to analyze recurring Windows and networking issues propose practical improvements and reduce incident volume through root cause elimination.
- Coordinate and execute software installations upgrades and configuration changes on user systems by following standard operating procedures to minimize disruption and maintain compliance with company standards.
- Implement and maintain endpoint security configurations on Windows devices by applying patches enforcing policies and verifying antivirus status to protect systems and data.
- Assist in planning and performing user migrations hardware refreshes and profile moves for desktops and laptops to ensure smooth transitions and minimal impact on daily operations.
- Communicate clearly with end users regarding issue status impact and resolution steps to set accurate expectations and promote a positive support experience.
- Contribute to continuous improvement initiatives in the desktop support area by suggesting process optimizations automation opportunities and better tooling usage.
- Track and report key support metrics such as ticket volumes resolution times and common failure patterns to provide transparency and help guide technical priorities.
- Coordinate with vendors and internal logistics teams to manage faulty hardware replacements warranty claims and inventory updates to keep the desktop environment reliable.
- Participate in periodic audits and compliance checks for Windows and networking configurations to ensure adherence to internal policies and regulatory requirements.
Qualifications
- Demonstrate solid hands on experience with Windows desktop operating systems including configuration troubleshooting patching and user profile management gained over at least two years in a technical support environment.
- Exhibit practical knowledge of networking fundamentals such as IP addressing subnetting basic routing concepts and troubleshooting of wired and wireless connectivity issues for end user devices.
- Apply strong desktop support skills in areas such as hardware diagnostics peripheral configuration remote assistance tools and application installation in an office based setup.
- Utilize experience with remote management and ticketing tools to log incidents accurately track progress and maintain clear records that support audit and reporting needs.
- Demonstrate effective communication abilities to explain technical information in an understandable manner to non technical stakeholders while maintaining professional and inclusive language.
- Show capability to work independently within a day shift office environment by managing assigned workloads meeting service level targets and adapting to changing support priorities.
- Display strong analytical and problem solving abilities by breaking down complex Windows and networking issues into manageable tasks and delivering stable long term solutions.
Certifications Required
CompTIA A Plus Microsoft Certified Windows Client or equivalent desktop support certification.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
At Cognizant we believe than our culture make us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
