3 publicaciones de empleo destacadas en ux content (¡Están contratando!)

Support & Success Specialist - Contract
Pulse Labs AI, Inc. —México
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Investigación
Postulación rápida
Web Content Specialist
Eaton —Querétaro, Qro.
- Administración de personal
- Mercadotecnia
- Inglés
1d
Brand Manager Jr.
Bayer —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Mercadotecnia
- Inglés
- Licenciatura
1d

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Guadalajara based remote - SOCIAL MEDIA SPECIALIST FULL-TIME POSITION / GLOBAL COMPANY
Gara Group —Desde casa
Participate on camera for selected videos or social media content when needed. Comfortable supporting photoshoots, video productions, and appearing in selected…
$30,000 por mes
Postulación rápida
11d
SEO Specialist - T243M
Hyre —Ciudad de México, CDMX
Proven background in content strategy or professional copywriting. Basic web development knowledge to assist with technical implementations.

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Support & Success Specialist - Contract

Pulse Labs AI, Inc.
México

Postulación rápida

Información del empleo

Cualificaciones

Jira
Administración de personal
Trello
Inglés
Investigación
Garantía de calidad
Licenciatura
UX
HubSpot

Descripción completa del empleo

Panelist Support & Video Quality Analyst — Remote (Contract)

About Pulse Labs

Pulse Labs, backed by Google and Amazon, is a leading UX research firm at the forefront of product development. Our mission is to deliver insightful, actionable feedback across every stage of the product lifecycle — from conception through launch and beyond — empowering top tech companies to build groundbreaking products across mobile, smart home, wearables, and automotive.

The Role

We are seeking a detail-oriented, customer-focused professional who excels at problem-solving and thrives in a fast-paced environment. If you are passionate about delivering exceptional support, maintaining high video quality standards, and contributing to a collaborative team, this role is for you.

Responsibilities

Panelist Support & Ticket Management

Monitor and manage incoming support tickets via HubSpot, serving as the primary point of contact for panelists with prompt, professional communication.
Troubleshoot issues, escalate complex cases, and ensure timely resolution.
Document all interactions in HubSpot and identify trends to inform improvements to the panelist experience.

Video Quality Review & Validation

Review user-submitted video content for clarity, accuracy, and adherence to guidelines.
Flag issues such as poor resolution, incomplete recordings, or misaligned audio and video.
Ensure submissions meet accessibility and research standards prior to approval.
Log issues in JIRA or Trello and collaborate with UX Operations on resolutions.

Process Improvement & Collaboration

Contribute to refining video quality standards and support processes.
Partner with UX Researchers and TechOps to ensure seamless day-to-day operations.
Identify and recommend opportunities for automation and self-service improvements.

Requirements

Basic Qualifications
- Bachelor's degree or equivalent practical experience.
- 2+ years of experience in customer or panelist support, video QA, or a related role.
- Experience providing end-user technical support is required.
- Familiarity with CRM and ticketing systems, with HubSpot preferred.
- Strong attention to detail for audio and video review.
- Excellent written and spoken English.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
Preferred Qualifications
- Experience working in a UX research, market research, or technology operations environment.
- Familiarity with JIRA, Trello, or similar project management and issue-tracking tools.
- Experience identifying and implementing process improvements or automation in a support workflow.

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