Company Description
Just 30 minutes from San José del Cabo International Airport, Chileno Bay Resort & Residences, Auberge Collection is a contemporary oceanfront retreat set on the most coveted swimmable beach in Los Cabos. Blending fresh, modern style with an active, engaging spirit, the resort offers an ideal escape for families, friends, and couples alike.
Accommodations include 101 guest rooms and 82 spacious two-, three-, and four-bedroom villas with sweeping ocean or mountain views. At the heart of the resort is a striking three-tiered infinity-edge pool, complemented by a swimmable ocean cove and H2O Cave, which hosts a wide array of watersport activities. Wellness takes center stage at Sol, The Spa at Chileno Bay, a serene sanctuary featuring transformative rituals and a movement studio designed to nourish mind, body, and spirit. Guests savor inventive Latin cuisine at the open-air signature restaurant COMAL, Mediterranean-inspired dishes at YAYA, and toes-in-the-sand tacos and tequila at TnT.
For more information: auberge.com/chileno-bay/
Follow Chileno Bay Resort & Residences on Facebook and Instagram @ChilenoBayAuberge
Job Description
Manage, organize, and oversee the daily security operations of the property to ensure the safety, well-being, and positive experience of both internal and external guests, employees, visitors, and the property itself.
Duties and Responsibilities:
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Manage the daily operations of the Security/Loss Prevention Department to ensure exceptional levels of safety and security throughout the hotel.
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Protect guests, employees, visitors, hotel assets, and company property from accidents, injuries, theft, loss, or any unforeseen incidents, while consistently maintaining established security standards and responding effectively to any situation that may arise.
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Lead, train, coach, and develop Security team members in accordance with company policies, procedures, and service standards.
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Ensure all departmental operations are conducted efficiently while delivering courteous, professional, responsive, and flexible service in accordance with luxury hospitality standards.
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Demonstrate comprehensive knowledge of all security procedures and possess the ability to supervise, coach, correct, and perform all assigned duties. Responsibilities may be adjusted periodically based on operational needs, guest expectations, and the hotel's service philosophy.
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Assign responsibilities to team members and conduct regular performance evaluations to ensure accountability and continuous improvement.
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Ensure strict compliance with established service standards and company policies, working closely with the Human Resources Department.
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Prepare flexible work schedules based on occupancy levels and operational demands.
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Conduct pre-shift briefings (daily rallies) before each shift, reviewing occupancy forecasts, arrivals, departures, special events, VIP guests, and any special requests or operational priorities.
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Maintain a thorough understanding of all hotel services, facilities, and products in order to provide accurate information and recommendations to guests.
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Maintain complete knowledge of the hotel's life safety systems, including their location and proper operation, such as:
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Fire sprinkler and smoke detection systems.
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Firefighting equipment, emergency exits, and first aid equipment.
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Fire alarm control panel.
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Emergency evacuation procedures and public address systems.
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Participate in emergency response meetings and external coordination efforts when required (e.g., hurricane preparedness or other local emergency situations).
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Maintain working knowledge of bomb threat procedures, fire emergency protocols, and crisis response procedures.
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Follow proper manual handling and safe lifting techniques.
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Maintain complete knowledge of all internal and local emergency contact numbers and response procedures.
Qualifications
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Must be willing to work a flexible schedule to meet operational needs and fulfill all assigned responsibilities.
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Must consistently demonstrate a positive, professional, and motivating attitude toward guests and team members.
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Extensive knowledge and experience in hotel security and loss prevention operations.
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Strong commitment to professionalism and delivering luxury hospitality service standards.
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Ability to work safely, responsibly, and in an organized manner.
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Excellent teamwork and interpersonal skills, with the ability to build positive working relationships across all levels of the organization.
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Advanced English proficiency, both written and spoken.
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Bachelor's degree or equivalent combination of education and professional experience.
Additional Information
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com
The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
