20 publicaciones de empleo destacadas de technical support en tijuana b.c. (¡Están contratando!)

Client Success Agent, LATAM
MerchantSpring —Tijuana, B.C.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Mejora continua
- Gestión de venta al por menor
Postulación rápida
4d
Maintenance intern
Medtronic —Tijuana, B.C.
- Tiempo completo
- Servicio al cliente
- Mantenimiento
- Inglés
2d
Assistant Manager | Peninsula Tijuana
Lululemon —Tijuana, B.C.
- Incluye fines de semana
- Administración de personal
- Experiencia en ventas
- Actividades administrativas
9d
MAINTENANCE MECHANIC V
TE Connectivity —Tijuana, B.C.
- Bachillerato
- Disponible para viajar
- Experiencia en manufactura
6d
Physical Design Engineer
Qualcomm —Tijuana, B.C.
- Licenciatura
5d
Outbound Sales Development Representative (Mexico/Pakistan)
Applause —Tijuana, B.C.
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Engineering Technician
Qualcomm —Tijuana, B.C.
- Informática
- Bachillerato
- Uso de computadora
Quality Technician II
Medtronic —Tijuana, B.C.
- Tiempo completo
- Inglés
- Licenciatura
- Experiencia en manufactura
6d
Training Coordinator
Mammotome —Tijuana, B.C.
- Tiempo completo
- Licenciatura
- Experiencia en manufactura
- Sin disponibilidad para viajar
- Vacaciones adicionales o permisos con goce de sueldo
6d
Tec de Mantenimiento A
Cardinal Health —Tijuana, B.C.
- Bachillerato
- Licenciatura
5d
R&D Process Engineer (Cosmetics)
MARKWINS BEAUTY BRANDS INC —Tijuana, B.C.
- Tiempo completo
- Inglés
- Licenciatura
Postulación rápida
internship Service Parts Engineering (Student Tijuana MX)
Solar Turbines —Tijuana, B.C.
- ERP systems
- Inglés
Product Engineer II
Benchmark Electronics, Inc —Tijuana, B.C.
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Mejora continua
Mgr-Engineering
Marriott International, Inc —Tijuana, B.C.
- Tiempo completo
- Mantenimiento
- Bachillerato
- Plomería
Tijuana - Engineer II - Mechanical*-1
Integer Holdings Corporation —Tijuana, B.C.
- Licenciatura
- Mejora continua
- Disponible para viajar
Postulación rápida
Buyer
Haemonetics Corp. —Tijuana, B.C.
- Tiempo completo
- Oracle
- Servicio al cliente
- ERP systems
Campaign & Content Operations Specialist
ScaleUp —Tijuana, B.C.
- $1,500 a $2,000 por mes
- Tiempo completo
Postulación rápida
Property Damage Claims Adjuster
Legal Management Group —Tijuana, B.C.
- Microsoft Office
- Licenciatura
- Negocios
Postulación rápida
Tijuana - Engineer II - Mechanical*-2
Integer Holdings Corporation —Tijuana, B.C.
- CAD
- Inglés
- Licenciatura
Postulación rápida
Inside Sales Representative
33 Threads —Tijuana, B.C.
- $6,500 a $7,000 por semana
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Vacaciones adicionales o permisos con goce de sueldo

Quiero recibir la alerta de empleo más reciente para technical support en tijuana b.c.

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Client Success Agent, LATAM

MerchantSpring
Tijuana, B.C.

Postulación rápida

Información del empleo

Tiempo completo
Hace 4 días

Cualificaciones

Jira
Ventas SaaS
Shopify
Inglés
Mejora continua
Atención al cliente
HubSpot
Gestión de venta al por menor

Descripción completa del empleo

MerchantSpring is a SaaS platform designed for brands, agencies, and marketplace sellers to manage and scale their performance across Amazon, Walmart, eBay, Shopify, and other global commerce channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Client Success Agent, you will be the first point of contact for inbound client support and platform assistance. You will help clients troubleshoot issues, answer platform questions, provide guidance on best practices, and ensure a high-quality support experience. Beyond resolving tickets, you will play an important role in educating clients, improving self-service adoption, and helping customers become more successful and confident using MerchantSpring.

You will work closely with the broader Client Success, Onboarding, Technical Support, Product, and Engineering teams to deliver a responsive, professional, and client-focused experience.

Requirements

Client Support

Monitor and respond to inbound support tickets via Intercom and email.

Investigate and resolve client issues within agreed SLAs.
Assist clients with platform functionality, reporting, and configuration questions.
Provide clear, accurate, and professional communication.
Escalate technical issues where required with appropriate documentation.

Client Education & Enablement

Help clients understand platform functionality and best practices.
Promote self-service resources where appropriate.

Guide users toward relevant help articles, FAQs, and educational content.
Encourage adoption of platform features and capabilities.

Issue Investigation

Troubleshoot platform, reporting, and integration issues.
Gather information required for investigation and escalation.
Identify patterns and recurring issues impacting clients.
Escalate complex issues to Technical Support Specialists when required.

Documentation & Process Compliance

Maintain accurate ticket notes and client records.
Follow support SOPs, workflows, and internal SLAs.
Contribute to internal documentation and troubleshooting resources.
Identify opportunities for process improvement.

Cross-Team Collaboration

Collaborate with Client Success, Sales, Product, and Engineering teams.
Participate in team meetings, training sessions, and knowledge-sharing activities.
Support continuous improvement initiatives across the CS function.

Key Success Metrics

Support SLA's: 95%+ adherence for first response times and 90%+ for ticket resolution targets.
Operational Excellence: accurate documentation and records, SOP compliance, and timely escalation of tickets.
Client Experience: Average CSAT of 90%+; consistent communication quality, and effective client education.
Team Contribution: Knowledge base improvements and effective collaboration with internal stakeholders.

Qualifications

1 - 3 years experience in customer support, customer success, onboarding, or related client-facing roles.
Experience working within eCommerce, marketplaces, retail media, SaaS, or digital commerce environments.
Excellent written and verbal English communication skills.
Strong troubleshooting and problem-solving abilities.
High attention to detail and organisational skills.
Ability to work independently in a fully remote environment.
Strong customer service mindset.

Work Hours

This role requires substantial overlap with US Pacific Time. A variance of 1–2 hours is acceptable, with your standard working hours aligning closely with this timezone.
Please apply if you are open to work these hours as your regular schedule. This is not a rotational or shift-based role.
The only exception is during onboarding, as additional flexibility will be required in the first 4 weeks to ensure adequate training coverage and overlap with internal team members based in Australia and Malaysia.

Nice-to-Have

Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar platforms.
Experience using Intercom, HubSpot, Jira, or similar systems.
Experience supporting data, reporting, or analytics platforms.

Benefits

Why Join MerchantSpring

Support an international client base as a key contributor in MerchantSpring's growing global Client Success team.
Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

Postulación rápida

Refina tu búsqueda

technical support empleos en tijuana b.c.

Client Success Agent, LATAM

Maintenance intern

Assistant Manager | Peninsula Tijuana

MAINTENANCE MECHANIC V

Physical Design Engineer

Outbound Sales Development Representative (Mexico/Pakistan)

Engineering Technician

Quality Technician II

Training Coordinator

Tec de Mantenimiento A

R&D Process Engineer (Cosmetics)

internship Service Parts Engineering (Student Tijuana MX)

Product Engineer II

Mgr-Engineering

Tijuana - Engineer II - Mechanical*-1

Buyer

Campaign & Content Operations Specialist

Property Damage Claims Adjuster

Tijuana - Engineer II - Mechanical*-2

Inside Sales Representative

Quiero recibir la alerta de empleo más reciente para technical support en tijuana b.c.

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