18 publicaciones de empleo destacadas de hr operations en valle de santa maría n. l. (¡Están contratando!)

Collections Manager
SEQUIUM ASSET SOLUTIONS LLC —Monterrey, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HR Connection Intern
GM Financial —Monterrey, N. L.
- Sin necesidad de experiencia
- Inglés
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
Tax Intern
Danfoss —Apodaca, N. L.
- Tiempo completo
- Microsoft Excel
- ERP systems
- Inglés
5d
Workday Configuration Analyst
nVent —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Informática
- Inglés
Factory Operations Manager
Sola Wood Flowers —Monterrey, N. L.
- Incluye fines de semana
- Microsoft Excel
- ERP systems
- Inglés
Postulación rápida
Production - Manager
Sola Wood Flowers —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- ERP systems
- Inglés
Postulación rápida
11d
Sr. Mould Maintenance Manager
LEGO —Monterrey, N. L.
- Mantenimiento
- Inglés
- Liderazgo
Manufacturing & Fulfillment Manager
Sola Wood Flowers —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- ERP systems
- Inglés
Postulación rápida
Sr Video Editor
Blue Yonder —Monterrey, N. L.
- Tiempo completo
- Mercadotecnia
- Inglés
- Liderazgo
Software Engineering Manager
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Informática
- Inglés
- Plan de adquisición de acciones empresariales
Payroll Consultant – SAP
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Oracle
- Inglés
Production Engineering Internship - Manufacturing
ABB Electrical Control Systems S. de R.L. de C.V. —Apodaca, N. L.
- Tiempo completo
- AutoCAD
- Inglés
- Microsoft Office
Postulación rápida
9d
Processing Maintenance Technician 1
LEGO —Monterrey, N. L.
4d
HR Operations Specialist - Recruitment
ABB Electrical Control Systems S. de R.L. de C.V. —Apodaca, N. L.
- Inglés
- Microsoft Office
- Licenciatura
Postulación rápida
Weekend Shift Supervisor
ABB Electrical Control Systems S. de R.L. de C.V. —Apodaca, N. L.
- Turno de 12 horas
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
11d
TA Coordination Analyst
PepsiCo —San Nicolás de los Garza, N. L.
- Administración de personal
- Servicio al cliente
- Inglés
1d
HR Payroll Analyst Jr (US operation)
PepsiCo —San Nicolás de los Garza, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Sr. Accounting Specialist
LEGO —Monterrey, N. L.
- Inglés
- Microsoft Office
1d

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Collections Manager

SEQUIUM ASSET SOLUTIONS LLC -
Monterrey, N. L.

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Información del empleo

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Administración de personal
Microsoft Office
Licenciatura
Negocios

Descripción completa del empleo

Description:

The Collections Manager is responsible for overseeing and directing the daily operations of the collection's unit within Segoso Caribbean. This role leads a team of collectors engaged in recovering delinquent accounts on behalf of external client portfolios, ensuring compliance with applicable regulations, achievement of client-defined recovery targets, and delivery of outstanding collector performance. The Collections Manager partners cross-functionally with HR, Training, and Operations leadership to drive a high-performance, compliant, and client-focused collections environment.

Key Responsibilities

Team Leadership & Performance Management

Supervise, coach, and develop a team of 1st party collections agents to meet and exceed individual and team KPIs.
Conduct regular one-on-ones, performance reviews, and floor observations to identify coaching opportunities.
Manage scheduling, attendance, and workforce planning to maintain optimal staffing levels.
Recognize top performers and implement corrective action plans where performance gaps exist.

Collections Operations

Oversee day-to-day collections activity across assigned client portfolios.
Monitor dialer performance, queue management, and contact strategy to maximize right-party contacts and collections.
Analyze daily, weekly, and monthly performance data to identify trends and implement operational improvements.
Ensure agents adhere to approved call scripts, negotiation parameters, and settlement authority guidelines.

Client & Portfolio Management

Serve as an operational point of contact for 1st party client accounts; participate in client calls and reporting reviews.
Ensure portfolio-level recovery rates, liquidation targets, and SLA commitments are consistently met.
Coordinate with clients on account placement strategies, inventory management, and dispute resolution.
Prepare and deliver performance reports and trend analyses to internal leadership and clients as required.

Compliance & Quality Assurance

Ensure the collections team operates in full compliance with applicable laws and regulations (e.g., FDCPA, TCPA, client-specific guidelines).
Partner with the QA team to monitor call quality, ensure regulatory adherence, and implement remediation where required.
Maintain up-to-date knowledge of industry regulatory changes and communicate impact to the team promptly.
Address and resolve consumer disputes and escalations in a timely and professional manner.

Cross-Functional Collaboration

Collaborate with Training & Development to onboard new collectors and deliver ongoing skills development programs.
Partner with HR on recruitment needs, disciplinary processes, and employee engagement initiatives.
Work with IT and system administrators to ensure tools, dialer configurations, and platforms support operational needs.
Contribute to strategic planning sessions and site-level management meetings.

Requirements:

Qualifications & Experience

Required

Minimum 3–5 years of experience in collections, with at least 2 years in a supervisory or management capacity.
Demonstrated knowledge of collections regulations, including FDCPA, TCPA, and relevant client compliance frameworks.
Proven track record of achieving or exceeding collections of recovery and liquidation targets.
Experience managing dialer-driven collections environments (Aspect, NICE, Five9, or similar).
Strong analytical skills; proficiency in reading and acting on performance data and reports.
Excellent interpersonal, communication, and conflict resolution skills.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred

Bachelor’s degree in business administration, Finance, Management, or a related field.
Experience with BPO or outsourced collections operations serving U.S.-based clients.
Familiarity with workforce management tools and CRM/collections platforms (e.g., Latitude).
Experience working in a multi-client, multi-portfolio collections environment.

Key Competencies

Leadership & People Development

Accountability & Results Orientation

Client Relationship Management

Analytical & Data-Driven Decision Making

Compliance & Regulatory Knowledge

Effective Communication

Problem Solving & Critical Thinking

Adaptability & Resilience

Key Performance Indicators (KPIs)

Monthly and quarterly recovery/liquidation rate vs. target
Team right-party contact (RPC) rate and promise-to-pay (PTP) conversion
Collector productivity metrics (calls per hour, accounts worked, dollars collected)
QA compliance scores and call quality ratings
Employee retention, attendance, and engagement metrics
Client satisfaction scores and SLA adherence

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hr operations empleos en valle de santa maría n. l.

Collections Manager

HR Connection Intern

Tax Intern

Workday Configuration Analyst

Factory Operations Manager

Production - Manager

Sr. Mould Maintenance Manager

Manufacturing & Fulfillment Manager

Sr Video Editor

Software Engineering Manager

Payroll Consultant – SAP

Production Engineering Internship - Manufacturing

Processing Maintenance Technician 1

HR Operations Specialist - Recruitment

Weekend Shift Supervisor

TA Coordination Analyst

HR Payroll Analyst Jr (US operation)

Sr. Accounting Specialist

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Quiero recibir la alerta de empleo más reciente para hr operations en valle de santa maría n. l.

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