20 publicaciones de empleo destacadas de channel mgr sr en ciudad de méxico, dif (¡Están contratando!)

CX Product Ops Manager
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- Experiencia en bases de datos
Editorial and Publishing Manager, Spanish LATAM
PlayStation Global —Ciudad de México, CDMX
- Mercadotecnia
- Gestión de redes sociales
- Inglés
Postulación rápida
Retail Marketing Senior Manager
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Mercadotecnia
- Análisis de datos
- Licenciatura
Sr. Video Sales Specialist, ICAA VSS
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Licenciatura
- Sin título de educación superior
Senior Specialist, Employee Services
Warner Bros. Discovery —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Mejora continua
7d
Software Development Engineer, Devices Sales & Customer Experience
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Experiencia en ventas
- Licenciatura
Jr. Marketing Manager - Reuters Events
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
Senior Account Executive, LATAM
Cloudflare —Ciudad de México, CDMX
- Bilingüe
- Experiencia en ventas
- Inglés
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Demand Generation Specialist
BlackBox Strategies —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
Marketing Operations Specialist
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Sr. Software Development Engineer (Tech Lead), Devices Sales & Customer Experience
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Experiencia en ventas
- Java
Risk Operations Coordinator - Data Specialist
Uber —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Análisis de datos
- SQL
14d
Finance Manager, 3P Finance MX
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Access
- Oracle
- Inglés
IT Recruiter Sr.
Xideral —Ciudad de México, CDMX
- Home Office (Desde casa)
- Oracle
- Administración de personal
- Salesforce
Postulación rápida
Senior Employee Success People Advisor with Payroll
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Recursos humanos
5d
Manager Earning Assets
EZPAWN SERVICES MÉXICO, S. DE R.L. DE C.V —Ciudad de México, CDMX
- Licenciatura
- Gestión de venta al por menor
- Liderazgo
Postulación rápida
Software Development Manager, Devices Sales & Customer Experience (DCSX)
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Manejo de grupos
Senior Performance Marketing Manager - Paid Social
Samsara —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Salesforce
- Licenciatura
- Permiso de maternidad y paternidad
Talent Acquisition Specialist (Bilingual)
Innovamat —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Inglés
- Reclutamiento
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Marketing Automation Specialist
BlackBox Strategies —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)

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CX Product Ops Manager

DiDi Global -
Cuauhtémoc, CDMX

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Información del empleo

Cualificaciones

Mandarín
Power BI
Microsoft Excel
Plurilingüe
Inglés
Tableau
Experiencia en bases de datos
SQL
Licenciatura
Usabilidad
UX
Visualización de datos

Descripción completa del empleo

Company Overview:

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid Team Overview:

This position is part of our CX Center of Operations team, where you will join a diverse, multinational group responsible for:

a) Enhancing automated solutions through intelligent channel strategies and continuous improvement

b) Reducing the effort of users to contact us, by defining the right Help center, IVR and channel solutions.

In this role, you will focus primarily on our Fintech business, work closely with cross-functional teams and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, lead product discovery, and analyze data to identify correlations and root causes. Additionally, you will propose solutions to optimize CX channel operations, improving performance and making them more actionable for internal stakeholders, while ensuring system configurations align with business needs.

Role Responsibilities:

System configurations: Ensure accurate system configuration and collaborate with UX writing teams on customer-facing solutions.
Identify opportunities to reduce customer effort and eliminate friction.
Support usability testing and customer validation activities.
Ensure customer-centric principles are embedded in product development.
Process Optimization: Identify and implement improvements across the product and user journey. Collaborate closely with product managers and cross-functional teams to streamline workflows and boost efficiency.
Continuous Improvement: Analyze current operations, processes, and workflows through in-depth analysis, research, benchmarking, and in-app tests. Investigate data to uncover root causes of business issues, supporting the prioritization of solutions. Recommend enhancements to improve team productivity and optimize the overall product development process.
Data Analysis & Reporting: Analyze product performance metrics and provide actionable insights to business and product teams. Design and maintain dashboards and reports that track KPIs and product success, driving informed action plans and improvement initiatives.
Cross-Functional Support: Support various departments to ensure smooth coordination and execution of product launches and releases. Address bottlenecks in the product development pipeline and actively engage in meetings, global squads, and workshops with senior stakeholders to offer valuable insights and aid in decision-making.
Risk & Issue Management: Identify and communicate potential risks or issues that may impact product success, and work proactively to mitigate them. Support Strategic Decision Making: Collaborate with senior leadership to provide data-driven insights, enabling strategic decisions related to product portfolios, resource allocation, and priorities.

Role Qualifications:

Bachelor degree in a quantitative discipline: engineering, economics, technology or related fields 5+ year of previous experience inproduct operations and/or user experience /research, data analytics, business insights,
1+ Experience in Fintech sector is a PLUS Programming-related, databases and data processing knowledge and experience.
Excel is mandatory. Advanced SQL and Phyton knoweldge is required.
Strong analytical and problem-solving skills.
Experience working with Product, Engineering, and Operations teams.
Strong skills and knowledge in data visualization tools (such as Tableau, Power BI, DataStudio)
is a plus General knowledge of user experience (UI, UX) Knowledge in experimental design (such as A/B experiments)
Language Requirements: Fluent Business English and Spanish (mandatory); Business Mandarin (a plus).
Additional Skills: Experience in CX operations (a plus).

EEO Statement:

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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Quiero recibir la alerta de empleo más reciente para channel mgr sr en ciudad de méxico, dif

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