Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
As a Workplace Mental Health Consultant, you will provide management consultations, trainings, critical incident response, and assessment and referral mental health support to employees at a combined multinational pharmaceutical and medical technical healthcare company. You may also provide consultation to Human Resources (HR), program managers, and supervisors on workplace and organizational issues. This role will report to a Spring Health Global Clinical Manager.
What you'll be doing:
- Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from Monday through Friday from 10AM to 4PM MT in Juárez, Mexico.
- Provide solution-focused employee mental health consultation and connection to appropriate resources.
- Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, as well as actively participate in both customer and Spring Health meetings as appropriate.
- Coordinate and deliver critical incident response
- Conduct company tailored trainings and Spring Health benefit promotion events
- Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.
- Complete required internal training and assignments and attend Spring Health Clinical Team meetings
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
- Track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
- Provide management consultation that enhances employee wellbeing and workplace effectiveness.
- Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
- Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
- Complete accurate and timely documentation of all service delivery.
- Represent Spring Health and help to support/reinforce program parameters and goals.
- Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
- Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
- Other responsibilities as they pertain to the success of this role
What we expect from you:
- Must hold a Licenciatura en Psicología (4–5 year Bachelor's degree) and a valid Título Profesional from an accredited institution.
- Must possess a valid National Cédula Profesional; additional State Licensure (Cédula Estatal) is strictly required for providers practicing in Jalisco, Michoacán, Baja California, Baja California Sur, Sonora, Aguascalientes, or Colima.
- You have training and experience delivering management consultation, critical incident response, and workplace trainings or presentations.
- You have experience using evidence-based approaches, including short-term, solution-focused therapy.
- You are able to respond quickly and appropriately to employees experiencing panic attacks, anxiety, or other forms of distress onsite, providing stabilization, safety planning, and connection to care when needed.
- You are comfortable educating both managers and employees on mental health awareness, early intervention, and how to access available support resources.
- You proactively promote Spring Health services and help employees understand the full range of available support, including therapy, coaching, and workplace consultation.
- You are committed to accurate, timely documentation of service delivery and are able to summarize interactions in English within Spring Health's online documentation systems.
- You are comfortable working independently while also collaborating with a broader care team, including other clinicians and Spring Health clinical care navigators.
- You demonstrate strong interpersonal skills and the ability to build trusted relationships with employees, leaders, and organizational partners.
- You navigate workplace environments with professionalism and sensitivity, including settings that may involve union representation or complex organizational dynamics.
- You bring a proactive approach to supporting the workplace by identifying emerging needs, building relationships across teams, and creating opportunities for engagement rather than waiting for issues to arise.
- You acknowledge and embrace diversity and inclusion among teams and clients.
- You are comfortable supporting workplace engagement activities such as trainings, informational sessions, and tabling events.
- You have flexibility to travel to multiple sites as needed.
- You are comfortable using technology and are competent providing support through telehealth platforms.
The target hourly for PT range for this position is USD $25.00- $50.00. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
What to expect working here:
- You will be held accountable to an exceptionally high bar and impact
- This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
- You will be challenged to set and protect your own boundaries
- You will create processes & products that have never existed before
- You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
- Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
And…
- You get to be surrounded by some of the brightest minds in the field
- You get to learn and grow at an extremely accelerated pace
- You will experience transparency, integrity, & humility from leadership
- You will be empowered to constantly challenge the status quo
- You get the space to experiment & innovate
- You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
- You will become more resourceful and resilient
- You get to be part of a winning team that opens doors in the future
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
