4 publicaciones de empleo destacadas en sip (¡Están contratando!)

ISP Network Support Engineer
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- PMP
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API Support Engineer
Vonage —México
- Home Office (Desde casa)
- Informática
- Licenciatura
- JavaScript
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Network VoIP Support Engineer
VIVANT CORP —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
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Network Engineer - Fully Remote - ONLY MEXICO
Scalepex —México
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Licenciatura
- Python
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ISP Network Support Engineer

Pavago
México

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

QoS
TCP
PMP
OSPF
Firmware
VoIP
BGP
WAN
TCP/IP

Descripción completa del empleo

ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)

Full-Time | Remote | U.S. Hours

About the Role

We’re hiring a technically strong and proactive ISP Network Support Engineer to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.

This is not a basic helpdesk role.

You’ll work directly with:

Live ISP infrastructure
Multi-WAN & SD-WAN environments
Wireless backhaul systems
Routing & failover operations
Bonded WAN connections
Enterprise-grade networking hardware

You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across:

Fiber
Fixed wireless
Bonded WAN
Starlink
SD-WAN deployments

This role is ideal for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments.

What You’ll OwnCustomer Support & Network Troubleshooting

Respond to customer issues involving:
- Connectivity problems
- Latency
- Packet loss
- VoIP quality
- Routing instability
Troubleshoot:
- Bonded WAN links
- SD-WAN failover
- Wireless backhaul systems
- VLAN segmentation
- VPN connectivity
Support:
- Routers
- Firewalls
- Customer Premise Equipment (CPE)
Document:
- Troubleshooting steps
- Root cause analysis
- Configuration changes
Participate in rotating after-hours emergency support (1 week/month)
Consult with business customers regarding:
- Redundancy
- Failover strategies
- Network optimization

ISP Network Operations & Infrastructure

Monitor and maintain:
- Wireless backhaul systems
- Edge routing devices
- Bonded WAN infrastructure
- Core ISP services
Provision and configure:
- Routers
- VLANs
- Firewall rules
- QoS policies
- VPNs
Troubleshoot:
- BGP
- OSPF
- Failover events
- Routing loops
- WAN instability
Configure and maintain:
- MikroTik RouterOS
- Peplink SpeedFusion
- InControl2
Support:
- Tower deployments
- Infrastructure expansion
- Backhaul upgrades
Maintain:
- Configuration backups
- Firmware updates
- Network hardening
- IP documentation
- Network diagrams

Technical EnvironmentSD-WAN & Link Bonding

Peplink
SpeedFusion
InControl2
Starlink
5G & terrestrial bonding

Fixed Wireless Networks

Cambium
Ubiquiti
PTP/PMP deployments

Backhaul Infrastructure

Siklu (mmWave)
Aviat
High-capacity wireless transport

Enterprise Wi-Fi

Cambium cnMaestro
UniFi

Routing & Networking

MikroTik RouterOS
BGP
OSPF
VLAN segmentation
NAT
QoS
VPNs

VoIP & QoS

SIP troubleshooting
QoS prioritization
VoIP optimization

What We’re Looking ForRequired Experience & Skills

Hands-on experience in:
- ISP
- WISP
- FTTH
- MSP environments
Strong troubleshooting experience involving:
- Routing
- Switching
- WAN connectivity
- Failover systems
Experience configuring:
- Routers
- Firewalls
- VLANs
- VPNs
Strong understanding of:
- TCP/IP
- NAT
- QoS
- VLANs
- BGP
- OSPF
Strong documentation and communication skills
Ability to balance:
- Technical troubleshooting
- Customer communication
Comfortable working independently in remote environments

Strongly Preferred

Peplink / SpeedFusion experience
MikroTik RouterOS expertise
Experience with:
- Cambium
- Ubiquiti
- Siklu
- Aviat
Experience with:
- Fixed wireless deployments
- mmWave backhaul systems
Familiarity with:
- Starlink
- Hybrid WAN deployments
VoIP troubleshooting experience:
- SIP
- QoS
- Voice optimization

What Makes You a Great Fit

You enjoy solving complex network problems
You stay calm during outages and troubleshooting scenarios
You care deeply about uptime, redundancy, and reliability
You think proactively about optimization and scalability
You can communicate technical issues clearly to customers and internal teams
You take ownership instead of escalating every issue immediately

What a Typical Day Looks Like

Troubleshoot customer connectivity and routing issues
Configure routers, VLANs, firewalls, and QoS policies
Monitor network infrastructure and wireless backhaul systems
Investigate failover events and BGP/OSPF routing issues
Provision new customer deployments
Support VoIP quality optimization
Update documentation and network diagrams
Collaborate with engineering and field teams on escalations and deployments

In short:
You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems.

Key Success Metrics (KPIs)

Fast and accurate ticket resolution
High network uptime and reliability
Reduced repeat escalations
Successful provisioning of customer connections
Accurate documentation and configuration management
Strong customer satisfaction and communication quality

Why This Role Stands Out

Direct exposure to real ISP/WISP infrastructure
Work across:
- SD-WAN
- Wireless backhaul
- BGP routing
- Multi-WAN failover
- VoIP optimization
High ownership and technical depth
Opportunity to work with modern networking technologies
Exposure to large-scale wireless and hybrid WAN environments
Clear growth path into:
- Network Engineering
- Infrastructure Engineering
- Senior ISP Operations
- Network Architecture

Interview Process

Initial Screening Call
Technical Interview
Practical Troubleshooting Scenario
Final Interview
Offer & Onboarding

Apply Now

If you:

Thrive in live networking environments
Enjoy troubleshooting complex ISP infrastructure
Have hands-on routing and wireless networking experience
Want ownership over real production systems

This role is a strong fit for network professionals who enjoy solving complex connectivity challenges inside modern ISP and SD-WAN environments.

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