20 publicaciones de empleo destacadas en customer care analyst (¡Están contratando!)

Program Manager, Talent Acquisition
Servicios Comerciales Amazon México S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Access
- Administración de personal
- Mantenimiento
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Landing —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista
Postulación rápida
Security Analyst II MEXICO
Hitachi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Partner Account Manager
Creatio —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida
QA Supervisor
Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Microsoft Excel
- Inglés
- Capacitación
Manager, Accounts Receivable & Collections
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
1d
Associate Analyst
Verato Inc. —Mérida, Yuc.
- Bilingüe
- Informática
- Inglés
Postulación rápida
Revenue Analyst
Ria —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Mercadotecnia
- Descuento de gimnasio
- Seguro de vida
Forecasting Planner
Edgewell Personal Care Brands —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
3d
Fixed Assets Analyst
Intuitive Surgical —Mexicali, B.C.
- Inglés
- Microsoft Office
- Maestría
11d
Feasibility Strategy Analytics Lead (Sponsor dedicated) - Argentina, Brazil and Mexico Home Based
サイネオス・ヘルス —Tlalnepantla, Méx.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Business Intelligence Analyst
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Maestría
- SQL
HRSC Specialist
Stellantis —Ciudad de México
Mexico City Analyst
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Presencial
Postulación rápida
5d
Team Manager Complex
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Manejo de grupos
- Presencial
Postulación rápida
Senior Analyst Pricing
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
9d
IMMEX Asset Control Analyst
Stanley Black & Decker —Reynosa, Tamps.
- Tiempo completo
- Licenciatura
- Experiencia en manufactura
- Plan de adquisición de acciones empresariales
- Seguro dental
FINANCE ANALYST SPECIALIST
Stellantis —Ciudad de México
- Microsoft Excel
12d
Professional 3
Olympus —Nápoles, CDMX
- Salesforce
- Mantenimiento
- Seguro dental
- Permiso de maternidad y paternidad
Guadalajara | Accounts Payable Analyst - Analista en Cuentas por Pagar - Contabilidad
Expeditors —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida

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Program Manager, Talent Acquisition

Servicios Comerciales Amazon México S. de R.L. de C.V. -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Access
Administración de personal
Mantenimiento
Inglés
SQL
Licenciatura
Mejora continua
Microsoft Project

Descripción completa del empleo

DESCRIPTION

Have you ever ordered a product on Amazon and had it delivered to a pick up Locker and wondered how we know the box will fit, the slot will be available and exactly when it will arrive? Are you curious about what kinds of systems and processes must be running behind the scenes to power the whole operation? Then this role is for you. Access Points is seeking an exceptional, scale up focused analyst who will be responsible for quality improvement in last mile delivery operations for our fast growing business in Amazon Lockers and Counter Pickup across Mexico.

Amazon Access Points is a fast grown entrepreneurial business that uses technology to provide safe, secure and convenient pickup and return options. Our business channels include, delivery lockers and phone based apps to complete deliveries. We are developing exciting new partnerships for store locations and new ideas like package-less returns to reduce costs, manage our environmental impact and make the process easier for our customers.

The ideal candidate will be a strong advocate for customers, have a natural passion to learn and be curious and have a bias for action to drive continuous improvement in package delivery quality. This role requires strong cross-functional communication skills to effectively partner with Product, Technology, Marketing and Operations teams to pioneer new processes, improve delivery technology and delight customers. The successful candidate will have the attitude of a data detective combined with strong analysis skills and a problem solving mindset.

We care about your career growth, too. As part of a global team you will have the opportunity to influence and drive global strategies. You'll work across multiple functions and teams giving you a wide variety of career growth opportunities. Whether your goals are to explore new technologies, take on bigger problems, or get to the next level, we’ll help you get there. Our business is growing fast, and our people will grow with it.
#AmazonMexico

Key job responsibilities

Become an expert in Access Points operations and identify the biggest opportunities to optimize customer shipments (delivery accuracy, speed & cost.)
Own the day-to-day performance with transportation carriers – drive for constant improvement of key performance metrics.
Manage escalations from business units, individual programs, SDS agents, ORQ agents and carrier POC’s with minimal oversight. Prioritize appropriately, route to appropriate teams, and drive for fast resolution.
Structure and manage weekly meetings with carriers. Drive for quality for Amazon customers while preserving carrier relationships and continuously improving the program for both.
Dive Deep on issues. Define problems, identify and obtain the necessary data, synthesize solutions, and communicate them clearly to the right audience
Investigate quality related escalations from internal and external customers, find the root cause and develop sustainable solutions so the defect can’t happen again.
Identify opportunities to deliver step-changes in the quality of last mile delivery performance through configuration, parameter adjustment, and product improvements, track the realized savings and impacts, and communicate results with senior leaders.
Develop materials, reporting and tools for customer service, delivery drivers, internal/external partners

BASIC QUALIFICATIONS

2+ years of program or project management experience
Bachelor's degree or equivalent
Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience using Microsoft Projects software
Experience with material handling systems (MHS) installation, operation and maintenance
Experience working in an analytical environment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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customer care analyst empleos

Program Manager, Talent Acquisition

Bilingual Member Support (3 Days Off)

Security Analyst II MEXICO

Partner Account Manager

QA Supervisor

Manager, Accounts Receivable & Collections

Associate Analyst

Revenue Analyst

Forecasting Planner

Fixed Assets Analyst

Feasibility Strategy Analytics Lead (Sponsor dedicated) - Argentina, Brazil and Mexico Home Based

Senior Business Intelligence Analyst

HRSC Specialist

Mexico City Analyst

Team Manager Complex

Senior Analyst Pricing

IMMEX Asset Control Analyst

FINANCE ANALYST SPECIALIST

Professional 3

Guadalajara | Accounts Payable Analyst - Analista en Cuentas por Pagar - Contabilidad

Quiero recibir la alerta de empleo más reciente para customer care analyst

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