This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.
Submitted resumes must be in English to be considered.
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Deliver exceptional customer service to all of our members.
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Record all member interactions with clear and concise notes in response to their request.
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Coordinate member’s move-in and move-out of Landing homes.
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Own the resolution of home issues, including diligent follow-up between members, hosts, and our properties.
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Creates necessary tickets for follow-up while ensuring the proper ownership to achieve exceptional member experience.
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Find solutions where possible to meet the needs and retain our members.
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Communicate and reinforce the value and benefits of our products and services to members.
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Provide expert property knowledge to guide members throughout their Landing journey
What You Need:
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English proficiency: Fluent (B2–C1)
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Ability to work from our Polanco office — a collaborative, fast-moving environment.
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Superb communication skills, both written and via phone.
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Ability to work a flexible schedule
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1+ year of proven exceptional customer service delivery
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Well organized and able to use different administrative tools simultaneously.
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Be kind, self-motivated and hardworking, a history of achieving targets.
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Customer-focused approach to problem-solving.
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Ability to work in a fast-paced environment.
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Tech-savvy - Familiarity with Mac, Google Drive, Excel.
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Adaptability to changes.
Compensation & Benefits:
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Salary $16,500 gross monthly with career growth plan
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Grocery vouchers: $1,500 MXN net per month
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Vacation: 12 days per year (available after 90 days of employment)
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Paid time off (PTO): 40 hours per year (available after 30 days of employment)
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Health insurance package: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
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Parking: On-site parking for bikes, motorcycles, and cars
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Travel benefit: $750 USD annually in Landing Stays
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