20 publicaciones de empleo destacadas de google méxico en desde casa (¡Están contratando!)

Help Desk Support Specialist (Mexico)
OpenSesame —Desde casa
- Home Office (Desde casa)
Postulación rápida
Arquitecto con especialidad en Estimación (Remoto – Trabajo desde Casa, México)
Anequim —Desde casa
- $20,000 a $25,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Descuentos y precios preferenciales
- Oportunidades de crecimiento
Postulación rápida
2d
Arquitecto de Datos GCP | dbt (Remoto dentro de México)
Derevo —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- SQL
- Python
Postulación rápida
11d
Senior Solutions Engineer, Mexico
Wiz —Desde casa
- Home Office (Desde casa)
- Azure
- Experiencia en ventas
- Inglés
11d
Junior HR Generalist - Americas
Kyriba —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Inglés
13d
DESARROLLADOR DRUPAL - HOME OFFICE
GoNet Mexico —Desde casa
- $1,000 a $2,000 por mes
- Aplicaciones en linea
- Home Office (Desde casa)
- Informática
- Ingeniería
- Licenciatura
- Descuentos y precios preferenciales
- Seguro de gastos médicos
Postulación rápida
1d
VIRTUAL DIRECTOR OF OPERATIONS Home Health • Healthcare • Remote Worldwide
Everest Peak Home Health Care —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Postulación rápida
Director of AI & Systems Architecture
Allview Real Estate —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Mantenimiento
Postulación rápida
AEM Full Stack Engineer (Mexico)
Blue Acorn iCi —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Java
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Senior Backend Engineer
Tala —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Java
- JavaScript
Postulación rápida
Senior Red Team Security Consultant, Mandiant (English)
Google —Desde casa
- Home Office (Desde casa)
- Informática
- Inglés
- Licenciatura
7d
Remote Sales Representative
VTLMS - Learning Management System —Desde casa
- $4,500 a $15,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Horarios flexibles
Postulación rápida
Project Lead (Performance Marketing) (Mexico)
Thrive Digital —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Seguro dental
- Horarios flexibles
Lead Embedded Firmware Engineer - Contractor
Very LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- C++
- Contratos
- Presencial
Postulación rápida
Accounting Manager - Mexico remote
Proper —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
Senior Backend Developer
EQUALS TRUE —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior WMS Consultant – Manhattan Active WMS IV
Confiz —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- ERP systems
Postulación rápida
Marketing Systems Website Developer
Iron Core Rentals —Desde casa
- Home Office (Desde casa)
- Mantenimiento
- Inglés
- Experiencia en construcción
Postulación rápida
Motion Graphics Designer (Freelancer) - MX
WITHIN —Desde casa
- Contacto por teléfono
- Home Office (Desde casa)
- Inglés
- Gestión de venta al por menor
Postulación rápida
Senior Solution Engineer - SI Partners - MX
Snowflake —Desde casa
- Home Office (Desde casa)
- Azure
- Doctorado
- Informática

Quiero recibir la alerta de empleo más reciente para google méxico en desde casa

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Help Desk Support Specialist (Mexico)

OpenSesame -
Desde casa

Postulación rápida

Información del empleo

Cualificaciones

Jira
Confluence

Descripción completa del empleo

About OpenSesame

OpenSesame is disrupting the workforce development industry, leveraging an AI-powered marketplace of more than 50,000 skills courses, complemented by assessments, content authoring, curation, personalized learning pathways, and virtual coaching. eLearning is delivered seamlessly through existing enterprise systems and in the flow of work. More than 2,000 companies, including 150+ of the Global2000, rely on OpenSesame to develop the world's most productive and admired workforces.

www.opensesame.com/about.

About the Team

The IT team at OpenSesame keeps our employees productive by providing responsive, high-quality technical support. We work across the organization to resolve issues quickly, manage systems efficiently, and continuously improve the employee technology experience. Our team values collaboration, customer focus, and reliability.

About the Job

As a Help Desk Support Specialist, you'll be the first point of contact for investigating, troubleshooting, and resolving technical issues, managing user access, and setting up hardware and software. You'll support employee onboarding, maintain support documentation, and help ensure smooth day-to-day operations across a primarily remote workforce.

This role requires strong communication skills, attention to detail, ownership of issues through resolution, and the ability to support non-technical users in a fast-paced environment. Success in this role depends on the ability to independently gather information, follow a structured troubleshooting process, and provide clear documentation and communication throughout the support lifecycle. The ideal candidate is comfortable working through ambiguity, identifying root causes, and performing thorough investigation before escalating issues when appropriate.

Performance-Based Objectives

Within 30 Days

Complete onboarding and demonstrate proficiency with OpenSesame's ticketing system, IT documentation tools, and support workflows.
Shadow hardware and software deployment activities, including workstation setup and user account provisioning.
Resolve at least 20 Tier 1 IT support tickets, ensuring adherence to internal documentation and defined SLA standards.
Demonstrate effective ticket documentation, including accurate issue descriptions, troubleshooting notes, and resolution details.

Within 60 Days

Independently resolve an average of 15 IT support tickets per week, handling hardware, software, and login-related issues.
Complete 100% of user account requests within one business day of receipt.
Demonstrate consistent troubleshooting methodology by gathering complete diagnostic information, documenting investigation steps, and identifying likely causes before escalation.
Update at least 3 knowledge base articles internal documentation to reflect current procedures and reduce repeat support requests.

Within 90 Days

Increase to an average of 30 resolved support tickets per week, maintaining a 90% SLA compliance rate for Tier 1 tickets.
Lead at least one IT onboarding session for a new employee, covering essential tools and support processes.
Identify at least one recurring technical issue, document its impact, and propose a prevention or resolution plan in collaboration with Systems Engineering where appropriate.
Consistently provide complete escalation documentation that includes troubleshooting performed, relevant system information, and supporting evidence when engineering assistance is required.

Within 120 Days

Sustain an average of 50 resolved support tickets per week, balancing ticket resolution with onboarding support and documentation responsibilities, with consistent SLA adherence and positive user feedback.
Deliver a peer training session on a key IT tool, application, or support process.
Actively contribute to one internal IT process improvement initiative, such as refining onboarding workflows, improving support documentation, enhancing triage practices, or streamlining hardware deployment processes.
Demonstrate the ability to independently resolve the majority of routine support requests while minimizing unnecessary escalations.

By 6 Months

Demonstrate full autonomy in managing support, including hardware/software troubleshooting and user lifecycle management, identity and access issues, and endpoint support.
Maintain high accuracy and completeness in logging and closing tickets in the system, and continue contributing to team knowledge-sharing and documentation.
Maintain strong end-user satisfaction through clear, timely, and effective communication.
Demonstrate sound judgment regarding issue prioritization, troubleshooting, and escalation decisions.
Continue contributing to team knowledge-sharing, process improvements, and documentation.

Tech Stack

OKTA
Apple Macbook
Google Workspace (GSuite)
Jira
Confluence
Zoom
Microsoft Intune
JAMF
Password Manager

Location: This is a remote-first role based in Mexico or Argentina.

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para google méxico en desde casa

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