VIRTUAL DIRECTOR OF OPERATIONS
Home Health Healthcare Remote Worldwide
Location: 100% Remote
Countries Encouraged to Apply: Philippines, Mexico, India, Pakistan, South Africa, Eastern Europe, Latin America, and other qualified international locations.
Industry: Medicare Home Health, Palliative Care, Healthcare Operations
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A true Director of Operations spends their day:
* Building SOPs
* Building dashboards
* Building reporting systems
* Building accountability systems
* Building management structures
* Training supervisors
* Creating predictable workflows
First 90-Day Mission
If you hire someone, their initial objectives should not be:
* Increase census
* Hire more staff
* Expand services
Instead:
Days 1–30
* Map every operational function.
* Identify every recurring task.
* Identify all current bottlenecks.
* Review every position and responsibility.
* Build organizational chart.
* Establish weekly executive reporting.
Days 31–60
* Create SOP library.
* Create KPI scorecards for every position.
* Implement accountability meetings.
* Develop dashboard reporting.
* Establish escalation pathways.
Days 61–90
* Measure performance.
* Identify weak positions.
* Improve workflows.
* Recommend staffing changes.
* Present a complete operational blueprint.
At the end of 90 days, you should be able to ask:
“If three people resigned tomorrow, would the business continue functioning?”
If the answer is yes, the Director of Operations is succeeding.
If the answer is no, more systems work is needed.
For Everest Peak, the greatest need is finding the right individual to convert tribal knowledge, personalities, and informal processes into documented systems that can be measured, delegated, and repeated which is the foundation of a scalable operation.
About Us
Everest Peak Home Healthcare & Palliative Care is a growing Medicare-certified healthcare organization based in California.
We are seeking an experienced Virtual Director of Operations to help build a highly organized, system-driven healthcare company.
We believe successful organizations operate through:
* Systems
* Accountability
* SOPs
* KPI Dashboards
* Leadership Development
* Data-Driven Decisions
We are building a company that is not dependent on any one person and can scale nationally.
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Position Overview
This is a senior leadership role reporting directly to the CEO.
You will be responsible for helping oversee daily operations, implementing systems, managing projects, coordinating teams, monitoring KPIs, and ensuring accountability throughout the organization.
This position is ideal for an experienced healthcare operations leader who enjoys building systems and improving organizational performance.
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Key Responsibilities
Operational Management
* Coordinate day-to-day operations
* Monitor team performance
* Ensure completion of assigned tasks
* Follow up on outstanding items
* Track departmental KPIs
* Improve operational efficiency
Systems Development
* Build SOPs
* Improve workflows
* Develop process maps
* Create accountability systems
* Reduce operational bottlenecks
Leadership & Team Management
* Supervise virtual staff
* Conduct weekly meetings
* Monitor performance
* Assist with recruiting
* Support employee development
* Implement performance improvement plans
KPI & Dashboard Management
* Develop operational dashboards
* Track agency performance
* Monitor productivity
* Prepare executive reports
* Present performance metrics to leadership
Compliance & Quality
* Assist with healthcare compliance initiatives
* Support quality improvement projects
* Monitor documentation workflows
* Coordinate corrective action plans
Business Growth Support
* Track referral development activities
* Monitor marketing initiatives
* Support growth projects
* Coordinate strategic initiatives
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Required Qualifications
Required
* Minimum 5 years management experience
* Minimum 3 years operations leadership experience
* Strong organizational skills
* Excellent English communication
* Strong project management abilities
* Experience managing remote teams
* Experience developing SOPs
* Advanced Microsoft Office and Google Workspace skills
Highly Preferred
* Home Health Experience
* Healthcare Experience
* Medicare Experience
* Healthcare Administration Experience
* Accreditation Experience
* Multi-location Operations Experience
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Ideal Candidate
We are looking for someone who:
* Is calm under pressure
* Solves problems independently
* Follows through consistently
* Is highly organized
* Thinks in systems
* Holds others accountable professionally
* Is data driven
* Communicates clearly
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Performance Expectations
Successful candidates will help build:
* SOP Library
* KPI Dashboard System
* Accountability Program
* Reporting Structure
* Leadership Development Program
* Operational Excellence Framework
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Compensation Structure
Compensation is based upon experience, qualifications, and demonstrated performance.
Please include:
* Desired monthly compensation
* Current country of residence
* Healthcare experience
* Home health experience
* Number of people managed
* Largest operation managed
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Application Instructions
Submit:
1. Resume
2. Cover Letter
3. Voice Introduction (2–3 minutes)
4. Description of Your Largest Leadership Role
5. Desired Monthly Compensation
Job Types: Full-time, Part-time, Contract
Work Location: Remote
