Position Objective:
Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting, and managing IT application requests from business users, while also serving as first-level support for application-related incidents and service requests managed through ServiceNow, ensuring timely resolution and effective communication with business users across regions, and ensuring that proposed solutions are aligned with business strategies, comply with global IT standards, architecture and governance, and follow best IT practices to deliver scalable, secure, and value-driven outcomes.
Roles and Responsibilities:
Act as the primary point of contact between business users and IT to capture, analyze, and refine application requests.
Ensure alignment of requests with business strategy and IT roadmaps.
Translate business needs into clear, prioritized, and traceable functional requirements.
Propose and evaluate solutions aligned with enterprise architecture, governance, and compliance standards.
Collaborate with technical teams to validate feasibility and balance global and regional needs.
Provide Level 1 (L1) support for application incidents and service requests in ServiceNow.
Perform troubleshooting, ticket classification, prioritization, and escalation when required.
Contribute to root cause analysis, documentation, and continuous improvement initiatives.
Support project delivery through testing, UAT, validation, deployment, and post-go-live activities.
Maintain clear communication with stakeholders and ensure alignment across teams.
Facilitate collaboration, workshops, and solution discussions when needed.
Ensure traceability of requests, incidents, and delivered solutions.
Uphold company values, safety standards, and quality policies.
Requirements:
Bachelor: Computer Science, Information Systems Engineering or similar field
Minimum 3 years of experience with the SAP Production Planning module , along with practical experience in manufacturing or production environments.
Advanced English level
Knowledge of French or German is an advantage
Analytic, problem-solving working and structured working style
Positive communication style and promotion of BRP value fundamentals
Excellent interpersonal skills with good judgement of sensitive situations
Forward-thinking and business savvy.
Ability to set priorities and to perform tasks in a fast-paced environment.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
www.brp.com
