20 publicaciones de empleo destacadas de consulting architect cap, cloud automation en tlaquepaque jal. (¡Están contratando!)

Technical Support Agent
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Commodity Analyst Indirect
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro de vida
1d
Automation Manager
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- Administración de personal
- Diagramas
- CAD
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Engineer – Senior Platform Automation Specialist
Cummins Inc. —Guadalajara, Jal.
- Azure
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- Administración de personal
Semiconductor Validation DevOps Engineer (Python)
UST —Guadalajara, Jal.
- Azure
- Administración de personal
- DevOps
- Seguro de vida
Postulación rápida
1d
Platform Engineer
BONbLOC —Ladrón de Guevara, Jal.
- $65,000 a $75,000 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Mejora continua
- Python
Postulación rápida
Test Development Engineer
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Desarrollo de software
CyberSecurity Engineer | Microsoft
Avertium —Guadalajara, Jal.
- Tiempo completo
- Azure
- Linux
Postulación rápida
Global Hotel Program Manager
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Server Systems-Lead Engineer
FICO —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
HR Business Solutions Data Analyst
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Análisis de datos
- Licenciatura
7d
Sr AI ML Engineer (Remote)
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Informática
- SQL
- Licenciatura
Site Reliability Engineering (SRE) Lead - 2770
Xideral —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Administración de personal
- Experiencia en ventas
- Seguro de vida
Postulación rápida
Database Engineer
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Azure
- Oracle
- Inglés
DevSecOps Engineer - Hybrid in CDMX
Capgemini —Guadalajara, Jal.
- Azure
- Administración de personal
- DevOps
Sr Backend Developer (Hybrid Guadalajara)
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Java
- SQL
- JavaScript
Full Stack Developer (Python)
UST —Guadalajara, Jal.
- Azure
- DevOps
- JavaScript
- Seguro de vida
Postulación rápida
DevSecOps Engineer - Hybrid in CDMX
Capgemini Sogeti —Guadalajara, Jal.
- Azure
- Administración de personal
- DevOps
Helpdesk Associate
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Mecanografía
IT Infrastructure Engineer
Sterlington, PLLC —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- DevOps
Postulación rápida

Quiero recibir la alerta de empleo más reciente para consulting architect cap, cloud automation en tlaquepaque jal.

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Technical Support Agent

NTT Ltd -
Guadalajara, Jal.

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Información del empleo

Cualificaciones

Bilingüe
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
Mecanografía
Requisitos comerciales

Descripción completa del empleo

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Job Posting Details:
Internal Job Description: Click Edit and paste the following:
We are seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes.

All candidates are required to be shift flexible.  Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services.

Job Responsibilities Include:
This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement.

All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming Patient Portal and Technical Support Service Desk calls. Contacts may include, but are not limited to workflow issues, application errors, access, and functionality. Most incoming contacts are resolvable at first level support.
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures.
Provide front-line technical support for all patients and users. The helpdesk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The position will serve as the first point of contact for patients and users needing login and technical assistance.
Escalate complex technical and application issues to the appropriate teams when necessary.
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers.
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

 

Basic Qualifications:

Bilingual (speaking writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment.
1 to 3 years of experience analyzing and solving customer problems.
Ability to communicate technical information clearly to non-technical users.
Strong organizational skills and attention to detail.
High school diploma or equivalent required

 

Preferred Skills:

Experience in a call center environment
Demonstrate a service philosophy in all interactions
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements.
Exceptional ability to work optimally in a fast-paced environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

#LI-LATAM

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [email protected] for assistance.

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Quiero recibir la alerta de empleo más reciente para consulting architect cap, cloud automation en tlaquepaque jal.

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