20 publicaciones de empleo destacadas de service desk support en ciudad de méxico (¡Están contratando!)

Jr. Service Desk Agent
Percona —Ciudad de México, CDMX
- Turno de 12 horas
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Horarios flexibles
23h
People & Culture Manager I Opening Mama Shelter Mexico City
Mama Shelter —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Recursos humanos
Postulación rápida
1d
Japan Desk - VP Banker - Ciudad De Mexico
Citi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
13d
Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Álvaro Obregón, CDMX
- Servicio al cliente
- Experiencia en manufactura
Aircraft On Ground Specialist
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
10d
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions
Meride SA de CV —Coyoacán, CDMX
- $14,000 a $16,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Microsoft Office
Postulación rápida
Technical Support Engineer (VTS)
Ingram Micro —Ciudad de México
- Incluye fines de semana
- Azure
- Inglés
- Experiencia en bases de datos
4d
Especialista Infraestructura
AIRBUS HELICOPTERS MEXICO, S.A. de C.V. —Ciudad de México
- Tiempo completo
- Administración de personal
- Gestión de inventario
- Capacidad analítica
Desktop Support Engineer (Level 2)
NSC Global —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Habilidades de comunicación
Bilingual Corporate Receptionist
CBRE —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Inglés
- Microsoft Office
Analyst (Consulting)
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
Major Incident Analyst
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
Agency Solutions Manager - Mexico
TikTok —Ciudad de México, CDMX
- Inglés
Investments Associate
Credit Saison Mexico —Nápoles, CDMX
- $52,000 a $62,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
14d
Technical Resource Center Analyst
Hitachi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Technical Resource Center Analyst
Hitachi Rail —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Experience Management Manager
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Inglés
- SQL
FBS IT Support Engineer
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Servicio al cliente
- Sin título de educación superior
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Pricing Revenue Management - Associate
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo

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Jr. Service Desk Agent

Percona -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 23 horas

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Horarios flexibles

Cualificaciones

Jira
Administración de personal
Gestión de incidentes
Servicio al cliente
Slack
Inglés
MongoDB
Confluence
PostgreSQL
LDAP
Seguridad
ServiceNow
Linux
Habilidades de comunicación
MySQL

Descripción completa del empleo

Do you wish you could be part of a small team where your efforts will make a huge impact?

Our Service Desk Team exists to enable and assist Percona Staff. We provide support by following documented incident management and request fulfillment processes and procedures while ensuring established policies are observed.

Our Service Desk Agents are the single point of contact for anyone in Percona in need of technical assistance. They provide first-level support for incidents, service requests, knowledge, and routine tasks and ensure tickets forwarded to the next level of support and beyond are handled by partner teams like IT Operations, Security Operations, Compliance, Privacy & Legal.

Moreover, our Service Desk Agents will be working cross-functional with our partner teams to improve processes and procedures, enhancing our results and productivity and better enabling our Staff. These include:

Staff Enablement: Improve our results and productivity by providing integrated content and training. Creating appropriate documentation and training for our Staff, aiming at self-service. Maintain our Service Desk Team documentation repository. Assist other Business Services teams to maintain their documentation repositories up to date.
Staff Compliance: Improve our compliance results by providing continuous communication of our policy requirements and updates. Assist our Staff to quickly fix compliance issues. Ensure our Staff completes the Security and Compliance mandatory trainings. Regularly perform and document ISO Access Reviews.
Staff Experience: Improve our processes to ensure the best experience for our Staff, including access provisioning, vendor risk management and equipment procurement processes.

What You Will Do

During shift hours, the Service Desk Agent will be responsible for handling the Service Desk ticket queue and chat as first-level support by following documented incident management and request fulfillment processes and procedures while ensuring established policies are observed.

Moreover, during off-shift hours, our Service Desk Agents will be working cross-functional with partner teams, such as IT Operations, Security Operations, Compliance, Privacy & Legal, to improve processes and procedures, enhancing our results and productivity and better enabling our Staff.

Technical Support

Take on Level 1 support and triaging for IT Operations and Security Operations teams.
Handle basic tasks and change requests.
Redirect issues you cannot resolve to the next level of support.
Learn from next level support technicians.

Customer Service

Handle ticket / chat / calls with a strong sense of prioritization.
Provide quick resolution and excellent customer service.
Cooperate with technical experts to provide the best service possible.
Ensure tickets are kept up to date, and end-users are informed.

Staff Enablement

Handle Percona Staff and External Contractor onboarding/offboarding.
Train New Hires (Orientation) and Staff on Service Desk Processes and Procedures.
Take on access management routine tasks.
Write and maintain documentation for staff self-service.
Write and maintain internal documentation for the Service Desk Team.

Staff Compliance

Process device compliance requests to ensure compliance with our Policies.
Ensure that Security and Compliance mandatory trainings are completed by our Staff.
Handle requests for assistance with compliance issues.
Process new Vendor requests to ensure compliance with Privacy, Security Operations, and Legal.

Staff Experience

Handle New Hire and Staff equipment procurement requests.
Assist in maintaining automated tasks and workflows managed by the Service Desk, such as access provisioning.
Handle requests related to automated workflows managed by the Service Desk.

What You Have Done

Experience working with cross-functional teams.
Experience with Service Desk software.

Experience in basic administration of tools for user access.
Strong English communication skills (spoken and written).
Capable of remote and self-directed work.
Strong organizational and communication skills.
Customer service experience and people-oriented.
Ability to prioritize and manage time effectively.
Attention to detail and quality focus.
Enthusiastic and with a “can-do” attitude.
Technical aptitude and willingness to learn.

What Will Make You Stand Out

Experience specifically with our tech stack:
- Google Workspace
- Slack
- JIRA - Confluence
- ServiceNow
- Duo Access Gateway
- LDAP/FreeIPA
- SentinelOne
- JumpCloud
Experience providing technical support for:
- Windows, Mac, and/or Linux workstations
- Endpoint Security Solutions
- Antivirus, VPN, basic networking, etc.
Experience with automated tasks and workflows
Experience in staff enablement and curating documentation
Experience with vendor risk management
ITIL Practices experience

Regular Work Schedule

Our Service Desk team covers a 12-hour shift from 9 am to 9 pm UTC during weekdays.

The position is remote work from home, 40 hours per week, usually 8 hours per day during weekdays. Our regular schedule consists of a block of hours to cover the shift, which we call core hours. These are usually 4 hours per day. The rest of the hours are flexible, meaning our Service Desk Agents can work those hours at a time that best fits their schedule.

Service Desk Agents should also have the flexibility to work their colleagues' schedules sometimes, mostly for out-of-office coverage. This position may also require, on special occasions, to work on incident and urgent matters outside of the regular schedule, time that may be recovered from off-shift hours later on.

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!

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Refina tu búsqueda

service desk support empleos en ciudad de méxico

Jr. Service Desk Agent

People & Culture Manager I Opening Mama Shelter Mexico City

Japan Desk - VP Banker - Ciudad De Mexico

Senior Administrator - Desk Side Services, AMT Asset Management Software

Aircraft On Ground Specialist

Senior System Administrator

Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions

Technical Support Engineer (VTS)

Especialista Infraestructura

Desktop Support Engineer (Level 2)

Bilingual Corporate Receptionist

Analyst (Consulting)

Major Incident Analyst

Agency Solutions Manager - Mexico

Investments Associate

Technical Resource Center Analyst

Technical Resource Center Analyst

Experience Management Manager

FBS IT Support Engineer

Pricing Revenue Management - Associate

Quiero recibir la alerta de empleo más reciente para service desk support en ciudad de méxico

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