20 publicaciones de empleo destacadas de implementation support en parque industrial puerta querétaro qro. (¡Están contratando!)

IT Business Analyst & Process Owner ServiceNow
Eaton —Querétaro, Qro.
- Bilingüe
- Administración de personal
- Licenciatura
21h
Financial Controller, Mars Global Services & Digital Technology
Mars —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- ERP systems
- Licenciatura
5h
Administrative Assistant
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
10h
Customer Experience Manager
Guardian Glass —El Marqués, Qro.
- Administración de personal
- Servicio al cliente
- ERP systems
19h
R&D Planning Project Manager | R&D Academy
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- PMP
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Legal Specialist
Buckland —Querétaro, Qro.
- Inglés
- Microsoft Office
- Habilidades de organización
Postulación rápida
14d
Supply Chain Performance Leader
Schneider Electric —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
2d
FICO Expert (Queretaro)
PPG —Querétaro, Qro.
- Tiempo completo
- ERP systems
- Inglés
- Mejora continua
- Seguro de vida
Postulación rápida
Cloud Solutions Engineer
Redwood Logistics —Centro, Qro.
- Tiempo completo
- Trabajo híbrido
- Microsoft Access
- Azure
- Licenciatura
- Seguro de vida
Postulación rápida
Process Engineer
The Gund Company - Mexico —El Marqués, Qro.
- Tiempo completo
- CAD
- Microsoft Office
- Licenciatura
Postulación rápida
3d
LM004:Ops Agent II
FedEx LAC —Querétaro, Qro.
- Tiempo completo
- Inglés
- Microsoft Office
- Bachillerato
Software Engineer Frontend - React
MedTrainer, Inc. —Querétaro, Qro.
- $45,000 a $60,000 por mes
- Home Office (Desde casa)
- Informática
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Descuento de gimnasio
Postulación rápida
Functional Analyst, SAP OTC
BRP —Querétaro, Qro.
- Inglés
- Sin título de educación superior
- Negocios
Global Distribution Process Expert
MANN+HUMMEL —Querétaro, Qro.
- Administración de personal
- Experiencia en control de inventarios
- Disponibilidad para viajar hasta un 50 %
Postulación rápida
Sales Solution Engineer
Hyland —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Process/Manufacturing Automation Engineer
Valeo —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Mantenimiento
- Mejora continua
HR Coordinator
Leybold GmbH —Querétaro, Qro.
- Inglés
- Licenciatura
- Negocios
Product Manager
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- PMP
- Licenciatura
Senior Director, Digital Finance Transformation
Mars —Querétaro, Qro.
- Tiempo completo
- ERP systems
- Inglés
- Licenciatura
7d
APS Intern
Autoliv Mexico —Querétaro, Qro.
- AutoCAD
- Microsoft Office
- Licenciatura

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IT Business Analyst & Process Owner ServiceNow

Eaton -
Querétaro, Qro.

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Información del empleo

Hace 21 horas

Cualificaciones

Bilingüe
Administración de personal
Gestión de operaciones
Gestión de servicios de TI
Análisis de negocios
Licenciatura
ServiceNow
Pruebas de software
Requisitos comerciales
Tecnologías de la información

Descripción completa del empleo

Eaton’s Corporate Sector division is currently seeking a IT Business Analyst & Process Owner ServiceNow.

What you’ll do:

The Business Analyst works closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog. They work with the product owner to prioritize epics and stories that ultimately feed into a product roadmap. Their understanding of what should be built is derived from working with stakeholders to gain an in-depth understanding of critical application requirements.

The Business Analyst is also the primary point of contact for the engineering team to gain user story clarification and direction. They act as a liaison between engineering and the business. They have a deep understanding of the acceptance criteria for user stories and have influence on how a solution should be designed to meet the requirements.

The Process Owner ensures the effectiveness and efficiency of IT Process(es) within an organization; Produces Process Documentation and Training materials; Delivers regular training and coaching; Strives for industry best practices as the basis for the Process; Gathers, understands, and implements efficiency and improvement opportunities via Benchmarking and Customer & Stakeholder Engagement; Regularly reviews Metrics and Trending to ensure health of the Process; and acts as the first point of contact for the Process area.

Job Responsibilities

Gain a deep understanding of what the business outcome is that is looking to be accomplished. Ability to clearly articulate this vision to the IT team and gain buy in.
Support the Product Owner team in decomposition of epics into features and user stories
Support the Product Owner team in prioritization of the product backlog
Support estimation of epics, features, technical enablers, and user stories
Ensure the readiness of user stories with clear definitions of ready criteria (DoR)
Support issue resolution within the product
Verify and validate user stories and solutions
Clarify user stories and business questions raised by the team
Work with key stakeholders to identify, understand, and help innovate solutions that will meet their needs.
Identify and document test scenarios and test data by working closely with the Test team
Act as liaison between business stakeholders and the technical team ensuring user story completeness
Analyze data models to deliver logical conclusions
Work with business stakeholders to define the data required for product operation
Designs and communicates Process Vision, Roadmap, and Enhancements to meet customer/business needs
Communicates goals for Process increments and releases
Manages partnership with Process users, stakeholders, and customers
Owns support issue resolution on a Process level
Develops and maintains Process’ Test Plans, and is responsible for ensuring proper Testing of the Processes is completed
Functional expert in areas related to the Product
Evangelist for the Processes throughout the enterprise and ensures proper usage
Works closely with business stakeholders, understands their priorities, defines business outcomes and KPIs for the Processes in collaboration with key stakeholders

Qualifications:

Education level required

Bachelor's degree in IT or related (Must)

Years and area of experience required

5+ years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs.
3+ years of experience working with ServiceNow

Technical knowledge

Being proficient in inventing processes or systems needed to implement changes
Understanding of tools used to analyze data models to deliver logical conclusions
Competence in writing reports and making presentations to highlight the effect of changes made
Understanding of testing software tools
Awareness of existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings.
Understanding of the ServiceNow Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management.
A deep understanding of the Process(es), including knowledge of the Process flow, inputs, outputs, and associated activities

- Problem-Solving Abilities - Process Owners should be adept at identifying issues, analyzing root causes, and implementing corrective actions.

Deep understanding of user, stakeholder, & customers needs
Process roadmap creation and vision articulation
Fully bilingual

Skills:

Soft skills

Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes
Familiarity with design thinking methodologies
Ability to influence product roadmaps
The ability to work with colleagues and stakeholders to gain an in-depth understanding of critical business requirements
Data orientation and ability to make data-based decisions
Comfortable working directly with business leaders, external customers, and engineers
Proven ability to drive change across organizational boundaries
Experience working with diverse, global cultures, organizations and teams
Passion for Process area and customer experience
Customer & stakeholder engagement and communications skills

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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implementation support empleos en parque industrial puerta querétaro qro.

IT Business Analyst & Process Owner ServiceNow

Financial Controller, Mars Global Services & Digital Technology

Administrative Assistant

Customer Experience Manager

R&D Planning Project Manager | R&D Academy

Legal Specialist

Supply Chain Performance Leader

FICO Expert (Queretaro)

Cloud Solutions Engineer

Process Engineer

LM004:Ops Agent II

Software Engineer Frontend - React

Functional Analyst, SAP OTC

Global Distribution Process Expert

Sales Solution Engineer

Process/Manufacturing Automation Engineer

HR Coordinator

Product Manager

Senior Director, Digital Finance Transformation

APS Intern

Quiero recibir la alerta de empleo más reciente para implementation support en parque industrial puerta querétaro qro.

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