20 publicaciones de empleo destacadas de automation lead en zapopan, jal (¡Están contratando!)

Technical Support Representative
Nextiva —Guadalajara, Jal.
- Turno de 12 horas
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Manager – IT Infrastructure
Insulet Corporation —Guadalajara, Jal.
- Tiempo completo
- Azure
- Administración de personal
- Informática
Customer Care Specialist (Retention)
Nextiva —Guadalajara, Jal.
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Marketing Intelligence Analyst
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- $41,041.67 a $54,450.00 por mes
- Tiempo completo
- Azure
- Administración de personal
- Salesforce
- Seguro dental
- Seguro de la vista
ITC Data and Reporting Expert
HP —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
3d
Lead DevOps Engineer
EPAM Systems, Inc. —Guadalajara, Jal.
- Azure
- DevOps
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
5d
HR Technology Security Analyst
HP —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
12d
System Administrator
Insulet Corporation —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Licenciatura
- Sin título de educación superior
Business Architect
BMC Software —Guadalajara, Jal.
- $1,054,275 a $1,757,125 por año
- Administración de personal
- Informática
- Experiencia en ventas
14d
Firmware Validation Engineer (Remote)
UST —Guadalajara, Jal.
- Home Office (Desde casa)
- DevOps
- SQL
- C++
- Seguro de vida
Postulación rápida
2d
Senior Marketing Manager – GDL
CobaltoTalent —Guadalajara, Jal.
- $70,000 a $100,000 por mes
- Tiempo completo
Postulación rápida
Senior Financial Analyst Large Format FP&A
HP —Tlaquepaque, Jal.
- $147,200 a $223,100 por año
- Tiempo completo
- Administración de personal
- Licenciatura
- Negocios
- Seguro de vida
13d
Process Engineering Manager – Painting Operations (Powder Coating)
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Mejora continua
- Experiencia en manufactura
Meta Ads Specialist (Media Buyer)
Advanced Marketers —Guadalajara, Jal.
- $28,000 a $32,000 por mes
- Tiempo completo
- Inglés
- HVAC
- Experiencia en construcción
Postulación rápida
Staff Gen AI Developer
Varicent —Guadalajara, Jal.
- $990,600 a $1,300,000 por año
- Home Office (Desde casa)
- Azure
- Informática
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Lead Visual Communicator
WIZELINE —Guadalajara, Jal.
- Administración de personal
- Mejora continua
- Servicios financieros
11d
Marketing Project Manager (GDL)
Wizeline —Guadalajara, Jal.
- Administración de personal
- Control de calidad
- Manejo de conflictos
Technical Product Line Manager
Toshiba Global Commerce Solutions - External —Guadalajara, Jal.
- Administración de personal
- Informática
- Licenciatura
- Seguro de vida
Postulación rápida
Config Price and Quote. Agentic AI Product Owner
HP —Tlaquepaque, Jal.
- Tiempo completo
- Oracle
- Administración de personal
- Informática
Trade Show Specialist
Sims Limited —Guadalajara, Jal.
- $25,000 a $30,000 por mes
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro de vida
Postulación rápida

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Technical Support Representative

Nextiva -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Seguro dental
Vacaciones adicionales o permisos con goce de sueldo
Seguro de la vista
Seguro de vida

Cualificaciones

Servicio al cliente
Inglés
Herramientas de automatización
Microsoft Office

Descripción completa del empleo

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva's Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

How You'll Make an Impact

As a Technical Support Representative at Nextiva, you'll be on the front lines of delivering exceptional customer experiences. You're not just solving issues, you're uncovering the "why," guiding customers to the right solutions, and making their day easier.

As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You'll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers.

What You'll Do

Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance
Work Smarter:
- Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality
- Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren't perfect (persistence is key!)

About You:

2+ years of customer service experience, preferably in technical support or help desk environment
Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
Advanced English fluency required (spoken and written).
Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
Curiosity and enthusiasm for learning new technologies
Comfort working in fast-paced environments with evolving tools and processes

Core Competencies:

Customer First: Patient, conscientious and professional; providing great customer experiences with a focus on accuracy
Problem Solver: Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset; able to overcome setbacks and willing to try multiple paths to reach the right solution
Detail-Oriented: Ability to manage multiple tasks or conversations simultaneously; strong attention to detail in both technical work and documentation
AI-Forward Mindset: Curiosity and willingness to experiment with AI & automation tools (e.g., ChatGPT, Microsoft Copilot); exposure to similar tools in a professional environment preferred
Team-Driven: You collaborate, share knowledge, and contribute to a positive team environment

Why Nextiva?

Impact: Join a company trusted by over a million users, helping businesses deliver better customer experiences every day
Innovation: Be part of a team building AI-powered solutions that drive efficiency and smarter customer engagement
Growth: Thrive in a culture focused on continuous learning, development, and career progression
Culture: Work alongside a supportive, high-energy team committed to Amazing Service® and meaningful connections

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

Health - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
Insurance - Life Insurance (24 times your monthly salary)
Work-Life Balance ️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
Financial Security - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
Wellness ‍- Employee Assistance Program and comprehensive wellness initiatives
Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Postulación rápida

Refina tu búsqueda

automation lead empleos en zapopan, jal

Technical Support Representative

Senior Manager – IT Infrastructure

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ITC Data and Reporting Expert

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Business Architect

Firmware Validation Engineer (Remote)

Senior Marketing Manager – GDL

Senior Financial Analyst Large Format FP&A

Process Engineering Manager – Painting Operations (Powder Coating)

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Staff Gen AI Developer

Lead Visual Communicator

Marketing Project Manager (GDL)

Technical Product Line Manager

Config Price and Quote. Agentic AI Product Owner

Trade Show Specialist

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