20 publicaciones de empleo destacadas en client engagement associate (¡Están contratando!)

Contact Center Workforce Management Manager
The Nielsen Company —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Liderazgo
- Seguro de vida
Postulación rápida
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Associate Director, Media Strategy & Planning
Monks —Ciudad de México, CDMX
- Administración de personal
- Licenciatura
- Liderazgo
Postulación rápida
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Advanced Analytics Associate Director, GOC
WPP Media —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
5d
Internal Operations Manager (LatAm)
Hire Overseas —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
20h
Strategy & Analytics Lead
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
Concierge Assistant
Boston Consulting Group —San Pedro Garza García, N. L.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Microsoft Office
Associate Director, Embedded Consulting
Control Risks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- PMP
- Inglés
Postulación rápida
IT Support Specialist, Associate
Infor —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Outlook
- Administración de personal
- Inglés
9d
Pricing Strategy Analyst, Celerity
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Sin título de educación superior
Postulación rápida
Customer Success Manager - Core/Data Cloud
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Associate Consultant, Operational Security
Control Risks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
Postulación rápida
Associate, Supply Chain Analytics
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida
Sr HR Business Partner, PXT
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Lerma de Villada, Méx.
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
Supervisor de Implementaciones
UPS —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
5d
Associate, Supply Chain Analytics
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Strategy & Analytics Lead
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Team Lead - Accounting & Advisory(MX) Work From Office
MYCPE ONE —Guadalajara, Jal.
- Microsoft Excel
- Administración de personal
- ERP systems
Desktop Support Associate-Helpdesk
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Bachillerato
- Disponible para viajar
2d
Treasury Sales Officer
Bank of America —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Apertura de nuevos negocios
- Experiencia en operaciones bancarias
Credible Messenger Supervisor
Amity Foundation —San Dimas, Camp.
- Tiempo completo
- Primeros auxilios
- Capacitación
- Contratos
- Seguro dental
- Seguro de la vista
Postulación rápida

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Contact Center Workforce Management Manager

The Nielsen Company -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo
Hace 23 horas

Beneficios

Seguro de vida

Cualificaciones

Google Docs
Administración de personal
Centro de llamadas
Inglés
Liderazgo

Descripción completa del empleo

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Contact Center WFM Manager is responsible for the overall management of Nielsen’s recruitment telephoning systems, and the team that ensures the proper flow of calling in multiple countries. Additionally, this Manager is the primary owner of capacity planning and staffing models for all Contact Center recruitment and panel relations activities.

Job Responsibilities:

Oversight and management of all telephoning and predictive dialer systems, as well as the team that supports Call Center recruitment operations and phoning.
Work closely with Call Center management and other cross departmental staff to deliver on SLAs and cycle times.
Conduct on-going analysis of sample performance against benchmarks, identify areas for optimizing the staging, queueing, and calling of recruitment work, maximizing sample performance and productivity.
Maintain a close partnership with relevant Application Development, Panel Management, and other teams involved in the systems, and flows of work.
Ensure all methodologies agreed upon both internally with Data Science and externally with the MRC are adhered to, with a focus on eliminating any chance of quality escapes.
Oversight and management of activities around the development, maintenance, and delivery of Contact Center Capacity forecasts.
Ensure on-time delivery of key reports and analyses of Contact Center staffing by WFM associates.
Develop Data-Driven strategic project plans to maximize the accuracy and operational capacity of WFM generated tools and forecasts.
Work with Contact Center leaders to manage key people metrics like shrinkage and attrition, and work with the relevant groups to predict when new "hiring waves" are needed.
Work staff to detect, troubleshoot, and lead efforts to resolve data or system anomalies in a time-critical environment, and escalate to tech teams.
Manage relationships with the key vendors that supply Nielsen’s telephoning systems.
Maintain efficient operations and expense control
Attract, develop, and maintain high performance teams, while being a driver for team morale and a resource to remove roadblocks
Management & Disciplinary Action delivery, Annual Reviews, and business continuity planning.

Qualifications

Exceptional English skills (technical based) required
Prior formal people management experience (1-2 years minimum)
Prior experience in call center operations with outbound calling
Proven track record directly or indirectly managing, motivating, training, and directing a technical staff
Ability to set and manage to aggressive goals in a fast paced environment
Demonstrated success and effectiveness working in a time-critical production environment
Outstanding organizational and communication (verbal and written) skills, with great attention to detail.
Excellent leadership skills and proven ability to work effectively with other departments
Proficiency in Google Tools (Docs, Sheets,and Slides)
Proficiency in Data Analytics, Dialer systems, and command-based OS’s is a bonus

What you can expect:

Hybrid position
Workplace Computer Equipment
IMSS (Mexican Social Security Institute)
30 days of Christmas bonus (Aguinaldo)
16 days of vacation after the first year
Life Insurance
Major Medical Expense Insurance
9% Food Stamps
13% Savings Fund
50% Vacation Bonus

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Postulación rápida

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