Join our Global On-Site IT team as an IT Support Specialist, Associate, where you will play a critical role in delivering exceptional technology support and customer experiences across the Latin America region. This position serves as a key point of contact for employees, ensuring reliable IT services that enable productivity and business continuity. Working closely with experienced technical leaders and regional stakeholders, you will provide hands-on support, resolve technology issues, and contribute to a culture of continuous learning and service excellence. Beyond day-to-day support, you will have opportunities to participate in regional and global initiatives that expand your technical expertise and business impact.
This role is ideal for an early-career (recently graduated) professional who is passionate about technology, customer engagement, and professional growth within a global organization.
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Deliver end-user IT support by troubleshooting hardware, software, collaboration, and productivity tool issues for employees across the LATAM region.
- Provide outstanding customer service by communicating effectively with users and ensuring a positive support experience.
- Resolve support requests and service tickets while maintaining high standards for responsiveness and issue resolution.
- Collaborate with regional and global IT team members to address technical challenges and improve user productivity.
- Support office-based technology operations and ensure employees have the tools and resources needed to work effectively.
- Participate in team initiatives and projects that enhance IT services, operational efficiency, and employee experiences.
- Expand technical knowledge and contribute beyond local office support by assisting users across broader regional and global environments.
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Academic background in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
- Foundational understanding of desktop operating systems, productivity applications, and end-user computing technologies.
- Customer service orientation with demonstrated ability to communicate effectively with technical and non-technical users.
- Full proficiency in English.
- Aptitude and willingness to learn new technologies, processes, and support methodologies.
- Ability to diagnose and resolve technical issues while managing multiple priorities in a fast-paced environment.
- Ability to work on-site three days per week as part of a hybrid work model.
- Legal authorization to work permanently in Mexico for any employer without requiring a visa transfer or visa sponsorship now or in the future.
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Previous internship, academic project, or professional experience in IT support, help desk, desktop support, or customer-facing technical roles.
- Experience supporting Microsoft Office applications, Outlook, collaboration tools, and workplace productivity technologies.
- Experience working with ticketing systems, service management processes, or incident resolution workflows.
- Demonstrated interest in expanding technical expertise through training, certifications, or self-directed learning.
Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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