20 publicaciones de empleo destacadas en satisfaction supervisor (¡Están contratando!)

SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —Juárez, CDMX
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Operation Business Unit Leader
Thermometrics México, S.A. de C.V. —Tijuana, B.C.
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
- Seguro de gastos médicos
- Seguro de vida
LOGISTICS SUPERVISOR
Tuopu Group Mexico —Apodaca, N. L.
- $25,000 a $35,000 por mes
- Mantenimiento
- Inglés
- Licenciatura
- Estacionamiento gratuito
- Ayuda o servicio de transporte
Postulación rápida
11d
Customer Service Representative Bi-Lingual - Mexico City
THE ZAMORA AMERICAS, INC. —San Jerónimo Lídice, CDMX
- Bilingüe
- Servicio al cliente
- Inglés
Shipping Supervisor
Johnson Controls —Ciénega de Flores, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
Agent Support Representative
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Production Supervisor 1st shift (Onsite)
Collins Aerospace —Mexicali, B.C.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
4d
Planner II
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- ERP systems
- Maestría
- Licenciatura
Concierge Residences
Marriott International, Inc —Isla Mujeres, QRoo.
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
Sr. Supervisor Supplier Quality & Development
Carrier —Santa Catarina, N. L.
- Tiempo completo
- Inglés
- Licenciatura
- HVAC
7d
Manager - Front of the House
Marriott International, Inc —Compostela, Nay.
- Tiempo completo
- Bachillerato
- Manejo de caja
- Recepción
Customer Support Specialist
AMETEK, Inc. —Residencial Miraloma, Tamps.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Supervisor de Compras
Eaton —Siglo XXI, Son.
- Bilingüe
- ERP systems
- Inglés
Dir-F&B-Multiprop-AA
Marriott International, Inc —Cancún, QRoo.
- Tiempo completo
- Administración de personal
- Bachillerato
- Servicio de alimentos y bebidas
Front Desk Manager
Luxury Hospitality —Benito Juárez, QRoo.
- Tiempo completo
- Inglés
- Servicios a huéspedes
- Liderazgo
Postulación rápida
8d
Coordinador de Producción
Adient —Querétaro, Qro.
- Tiempo completo
- Ensamblaje
- Mejora continua
8d
Quality Inspector
Vestas —Matamoros, Tamps.
- Tiempo completo
- Microsoft Office
- Bachillerato
8d
Bilingual Operations Manager
Amigo Scale —Rosarito Centro, B.C.
- $5,000 a $5,500 por semana
- Tiempo completo
- Bilingüe
- CRM software
- Servicio al cliente
Postulación rápida
2d
Remote Bilingual Customer Care Respresentative
Resolv.Global —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Supervisor I, Production
CommScope —Delicias, Chih.
- Administración de personal
- Inglés
- Microsoft Office

Quiero recibir la alerta de empleo más reciente para satisfaction supervisor

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

SUPERVISOR, OPERATIONS, BILINGUAL

Qualfon -
Juárez, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Bachillerato
Licenciatura
Capacitación
Habilidades de organización
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Overview:

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

Dimensions of Leadership:

1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

Coaching and Development:
Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill
development.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with
respect, and uphold ethical standards while also complying with the laws of each country, state, or region where
Qualfon operates.

2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
o Client and Internal KPIs:
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications:

High School Diploma (required); college degree or some college coursework (preferred).
Excellent communication skills, both written and verbal.
Proficiency in computer literacy.
Analytical and logical thinking abilities.
Strong planning and organizational skills.
At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or
completion of Qualfon Supervisor certification and On-The-Job-Training

Postúlate ahora

Refina tu búsqueda

satisfaction supervisor empleos

SUPERVISOR, OPERATIONS, BILINGUAL

Operation Business Unit Leader

LOGISTICS SUPERVISOR

Customer Service Representative Bi-Lingual - Mexico City

Shipping Supervisor

Agent Support Representative

Production Supervisor 1st shift (Onsite)

Planner II

Concierge Residences

Sr. Supervisor Supplier Quality & Development

Manager - Front of the House

Customer Support Specialist

Supervisor de Compras

Dir-F&B-Multiprop-AA

Front Desk Manager

Coordinador de Producción

Quality Inspector

Bilingual Operations Manager

Remote Bilingual Customer Care Respresentative

Supervisor I, Production

Quiero recibir la alerta de empleo más reciente para satisfaction supervisor

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado