Req ID: 372540
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Software Development Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Position Summary
The AI Salesforce Specialist is responsible for designing, developing, enhancing, and supporting AI-powered solutions within the Salesforce ecosystem. This role combines Salesforce platform engineering, AI/Agentic solution development, automation, and operational support to deliver intelligent customer and business experiences.
The ideal candidate will have strong expertise in Salesforce development, AI-enabled workflows, prompt engineering, automation frameworks, and production support. This role works closely with cross-functional teams, business stakeholders, UX teams, and enterprise AI governance groups to implement scalable and compliant AI capabilities.
Key Responsibilities
Salesforce Development Enhancement Delivery
- Deliver 4–6 small-to-medium Salesforce platform enhancements concurrently.
- Support development enhancement requests up to approximately 25 hours of effort each.
- Participate in Agile sprint planning and execution aligned to 2-week sprint and release cycles.
- Develop scalable Salesforce solutions using:
- Apex
- Lightning Web Components (LWC)
- Salesforce Flow
- AI-enabled Salesforce capabilities
- Build custom Flow solutions and intelligent automations integrated into user experiences.
- Maintain platform stability through KTLO (Keep The Lights On) support activities and rapid operational fixes.
AI Agentic Solution Engineering
- Engineer prompt logic and intelligent agent behaviors to drive business outcomes.
- Develop AI-enabled workflows and automate complex operational processes.
- Support Agentic AI and AIOps initiatives embedded within Salesforce products and business applications.
- Implement AI-powered customer segmentation and behavioral signal capture for intelligent decisioning.
- Monitor and optimize token utilization and AI operational efficiency.
- Support Bring Your Own LLM (BYOLLM) models provided by enterprise AI teams and ensure models remain current and performant.
Testing Automation
- Develop and maintain automated test scripts and regression test suites.
- Ensure all platform changes include updated test automation coverage.
- Maintain the health and reliability of automated testing frameworks.
- Validate AI model outputs for:
- Accuracy
- Consistency
- Compliance
- Algorithmic bias
- Perform functional, integration, and user acceptance testing activities.
Monitoring Production Support
- Provide operational support for AI agents and production AI capabilities.
- Monitor prompts, AI responses, and failure points for continuous improvement.
- Capture operational and behavioral data to improve AI solution effectiveness.
- Monitor bot and agent performance metrics and recommend optimization opportunities.
- Troubleshoot production issues and coordinate resolution activities across teams.
Collaboration Leadership
- Collaborate with multiple technology and business teams, including UX and product stakeholders.
- Participate in architecture discussions and contribute technical thought leadership.
- Follow enterprise development standards, tools, and governance practices.
- Work within Agile/Scrum delivery models and support sprint ceremonies.
- Coordinate with Scrum Masters, Product Owners, and enterprise AI governance teams as required.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- 4+ years of Salesforce development experience.
- Strong experience with:
- Apex
- Lightning Web Components (LWC)
- Salesforce Flow
- Salesforce platform integrations
- Experience developing or supporting AI-enabled business solutions.
- Knowledge of prompt engineering and AI workflow orchestration.
- Experience with automated testing frameworks and CI/CD practices.
- Familiarity with Agile/Scrum methodologies.
- Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
- Salesforce certifications such as:
- Platform Developer I/II
- AI Associate
- Application Architect
- Experience with Agentic AI or AIOps solutions.
- Exposure to Large Language Models (LLMs) and AI governance frameworks.
- Experience supporting enterprise AI production environments.
- Knowledge of customer journey optimization and behavioral analytics.
- Experience working within large enterprise environments.
Key Skills
- Salesforce Development
- Apex
- Lightning Web Components (LWC)
- Salesforce Flow
- AI Workflow Automation
- Prompt Engineering
- AI Operations (AIOps)
- Test Automation
- Agile/Scrum
- Production Support
- AI Monitoring Governance
- CI/CD
- UX Collaboration
- Analytical Problem Solving
Work Model
- Agile delivery environment
- 2-week sprint cadence
- Cross-functional collaboration model
- Production support responsibilities included
- Enterprise governance and compliance adherence required
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
