20 publicaciones de empleo destacadas de sr. analyst, cost analytics & performance latam en monterrey, nle (¡Están contratando!)

Sr Support Manager
Blue Yonder —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Licenciatura
3d
Reporting Analyst
Xylem —Guadalupe, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Workday Integration Senior Analyst
Accenture —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
IT Solution Architect - Logistic Execution Systems
Corning —Obispado, N. L.
- Administración de personal
- Informática
- DevOps
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Analyst - Manufacturing & Supply Chain
McKinsey & Company —Monterrey, N. L.
- Inglés
- Maestría
- Licenciatura
Senior Analyst, Digital Marketing
Whirlpool —Apodaca, N. L.
- Microsoft Excel
- Administración de personal
- Mercadotecnia
FP&A Analyst
Trivelta —Monterrey, N. L.
- Microsoft Excel
- ERP systems
- Licenciatura
Postulación rápida
AR Collections Senior Analyst)
Xylem —Guadalupe, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
HR Ops Sr Coordinator
PepsiCo —San Nicolás de los Garza, N. L.
- Microsoft Excel
- Administración de personal
- Inglés
6d
Senior Analyst, Audit
Whirlpool —Apodaca, N. L.
- Inglés
- Licenciatura
- Disponible para viajar
Pricing Manager (Mexico & Peru)
GM Financial —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
Analyst, US Corporates Group - Monterrey
Fitch Ratings —Monterrey, N. L.
- Bilingüe
- Microsoft Excel
- Licenciatura
Senior Data Analyst
EPAM Systems, Inc. —Monterrey, N. L.
- Microsoft Excel
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
3d
Data Eng, Mgmt & Governance Specialist
Accenture —Monterrey, N. L.
- Tiempo completo
- SQL
- Habilidades de comunicación
- Python
Financial Associate Analyst
Avasant —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
Postulación rápida
AR Collections Senior Analyst
Xylem —Guadalupe, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Outbound Logistics Leader
Midea —Monterrey, N. L.
- Microsoft Excel
- Administración de personal
- Servicio al cliente
Postulación rápida
6d
IT SENIOR ERP ANALYST
Hunter Douglas —Apodaca, N. L.
- Administración de personal
- ERP systems
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Postulación rápida
Workday Integration Senior Consultant
Accenture —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Analyst, Product Design
Whirlpool —Apodaca, N. L.
- CAD
- Inglés
- Licenciatura

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Sr Support Manager

Blue Yonder -
Monterrey, N. L.

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Información del empleo

Tiempo completo
Hace 3 días

Cualificaciones

Microsoft Excel
Administración de personal
Cadena de suministro
Licenciatura
SaaS
Liderazgo
Tecnologías de la información

Descripción completa del empleo

Blue Yonder Title: Senior Support Manager (Cloud Applications /SaaS)

Job Description:

The Senior Support Manager acts as a pivotal role in managing escalations, serving as a key resource and liaison between various departments within the company and its customers. This position is responsible for building strong customer relationships, ensuring the communication of support guidelines, and leading strategic planning efforts to enhance processes and procedures. The Senior Support Manager leads by example, inspires the team, and aims to achieve high customer satisfaction, team morale, and operational results. Experience in the Supply Chain domain, Blue Yonder products (SCPO, ESP, Demand and SEQ) are added advantages.

Key Responsibilities:

Escalation Management:

Act as the primary point of contact for escalation management.
Resolve conflicts and issues promptly to maintain positive customer relationships.
Ensure best practices are employed in handling escalations.

Customer Relationship Management:

Build and maintain long-term trust with customers by effectively communicating the value of Support Services.
Interact directly with customers to address their concerns and improve relationships.
Maintain customer confidence by setting and adjusting expectations as needed.

Communication:

Serve as a key resource and communicate to all other departments within the company.
Communicate support guidelines, processes, and systems to customers and internal teams.
Gather and disseminate information on department and company operational guidelines.

Strategic Planning and Process Improvement:

Conduct strategic planning, using metrics and collaborating with Team Leaders and other groups to identify opportunities for process and procedure improvements.
Ensure continuous improvement and operational efficiency by tracking team performance metrics.

Team Leadership and Development:

Lead by example, inspiring the team to excel and promoting teamwork and high morale.
Mentor Team Leaders and analysts, providing guidance for their development and improvement.
Plan for the succession and development of the team.

Operational Efficiency and Effectiveness:

Track and manage the operational efficiency and effectiveness of the team.
Lead the team to achieve high levels of customer satisfaction, team morale, and operational results.

Qualifications:

Bachelor's degree in IT or related field with work experience of 15+ years
Proven experience in escalation management and customer relationship management.
Strong strategic planning and process improvement skills.
Excellent leadership and team development abilities.
Exceptional communication and interpersonal skills.
Strong analytical skills with the ability to track and manage operational efficiency.
. Experience in the Supply Chain domain, Blue Yonder products (SCPO, ESP, Demand and SEQ) are added advantages.

Key Competencies:

Leadership and Team Management
Customer Relationship Management
Strategic Planning and Process Improvement
Communication and Interpersonal Skills
Analytical and Problem-Solving Skills
Revenue Management
Community Interaction

Work Environment:

This position typically operates in a Hybrid environment.
Some travel may be required to interact directly with customers and attend leadership connects.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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sr. analyst, cost analytics & performance latam empleos en monterrey, nle

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Quiero recibir la alerta de empleo más reciente para sr. analyst, cost analytics & performance latam en monterrey, nle

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