20 publicaciones de empleo destacadas de global staff en ciudad de méxico, dif (¡Están contratando!)

Lead Business Process Analysis Analyst
Zendesk —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mejora continua
- Liderazgo
14d
Operador logístico
My near staff —Roma Norte, CDMX
- $19,000.00 a $21,000.01 por mes
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Microsoft Excel
- Microsoft Outlook
- Vacaciones adicionales o permisos con goce de sueldo
- Trabajo desde casa
Postulación rápida
4d
Quality & Training Specialist, Spanish Speaker - Live & Monetization - Mexico City
TikTok —Ciudad de México, CDMX
- Administración de personal
- Inglés
PM SME Clearing House - Switch
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
Video Editor & Multimedia Producer (Staff), Marketing Communications
Qualcomm —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
STAFF DE AUDITORIA EXTERNA - Publicación vencida
SALLES SAINZ GRANT THORNTON —Coyoacán, CDMX
- Trabajo híbrido
- Inglés
- Seguro de vida
Technical Resource Center Analyst
Hitachi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
6d
EHSS Tech Program & Project Management, Senior Manager
Takeda Pharmaceutical —Cuajimalpa, CDMX
- Tiempo completo
- Administración de personal
- ERP systems
- Maestría
Technical Resource Center Analyst
Hitachi Rail —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
6d
Service Desk Manager
Arrivia, Inc. —Del Valle Centro, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
BANAMEX Regulatory Engagement Assistant Vice President
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Manager, Technical Engineering & Support
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Accounting Staff
EVO Payments Mexico, S. de R.L. de C.V. —Cuajimalpa, CDMX
- Microsoft Excel
- Análisis de datos
- Maestría
Postulación rápida
6d
Logistics Operations Team Leader NORTAM
CEVALogistics —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Capacitación
8d
Designer
Integreon Intermediate LLC —Juárez, CDMX
- $156,000 por año
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
Lead Technology Consultant
Dynatrace —Ciudad de México, CDMX
- $1,000,000 a $1,500,000 por año
- Tiempo completo
- Azure
- Oracle
- Administración de personal
- Plan de adquisición de acciones empresariales
- Vacaciones adicionales o permisos con goce de sueldo
Internship - License Advisory Services
Alvarez & Marsal —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Facilities Coordinator
Integreon Intermediate LLC —Juárez, CDMX
- $21,000 a $22,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
- Seguro dental
- Seguro de la vista
7d
Supply Chain Advisor - Engineering Services / O&M
Harbour Energy —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- ERP systems
- Licenciatura
Public Relations & Influencer Marketing Assistant (Beauty & Lifestyle)
another —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Mercadotecnia
- Inglés
- Licenciatura
Postulación rápida

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Lead Business Process Analysis Analyst

Zendesk -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 14 días

Cualificaciones

Modelos de inteligencia artificial
Jira
Google Docs
Administración de personal
Mejora continua
Confluence
Smartsheet
Atención al cliente
Liderazgo

Descripción completa del empleo

Job Description

The Lead Business Process Analyst is responsible for leading ongoing change & transformation efforts focused on operational excellence and core business processes. This role acts as a key contributor to championing the customer experience by analyzing, identifying, and implementing improvement opportunities—specifically leveraging AI-driven automation and insights—across Zendesk Operations.

Key Responsibilities

Business Process Design: Lead continuous improvement activities across the lifecycle stages of analysis, discovery, implementation, measurement, and sustainability, with a specific focus on integrating AI solutions.
Operational Excellence: Lead the coordination and achievement of business goals pertaining to cost and efficiency improvements through the deployment end-to-end project management, and change management practices.
Cross-Functional Leadership: Facilitate meetings and drive aligned decision-making across technical and non-technical teams to ensure AI initiatives meet business needs.
AI Subject Matter Expertise: Serve as the staff expert for continuous improvement practices, change management, and the ethical application of AI tools within improvement programs.
Change Management: leverage change management practices to support and guide change management activities to ensure smooth adoption of new processes, systems, and ways of working across the organization
Strategic Advising: Act as an advisor on Continuous Improvement and AI activities across the Customer Operations organization to ensure scalability.
Tool Development: Assist in developing improvement tools, templates, and a library of standardized AI prompts and process frameworks that can be shared across teams.
Executive Presentation: Perform ongoing reviews and presentations with leadership to ensure a common understanding of AI project expectations and outcomes.
Stakeholder Partnership: Build relationships with key stakeholders and business leaders to identify opportunities and measure the success of automated initiatives.
Measurable Innovation: Create a measurable, iterative environment that prioritizes the continuous improvement of both human processes and AI model performance.

Experience & Skills

Process Expertise: 5+ years of experience in process mapping, workflow design, and process tool utilization.
Platform Knowledge: Proficiency in using the Zendesk suite for customer support and operational management.
Project Execution: Demonstrated experience in project management, successfully leading initiatives from conception through execution.
Technical Proficiency: Expert use of Google Suite (Sheets, Slides, Docs) and project management tools such as Asana, Jira, Smartsheet, or Confluence.
AI Literacy: Experience identifying use cases for Large Language Models (LLMs), Generative AI, or process automation to solve business bottlenecks.
Change Management: Certification and experience in a change management framework a plus (Procsi preferred)
Communication: Strong interpersonal and presentation skills, with the ability to translate complex AI concepts into transparent, actionable information for the department.
Cultural Champion: A commitment to empowering employees to take responsibility for their goals while fostering a culture of innovation.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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