20 publicaciones de empleo destacadas en u.s. department of state (¡Están contratando!)

Support Coordinator NPS
Novartis —Insurgentes, QRoo.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Bachillerato
6d
Marketing Communications Specialist
MSA, The Safety Company —Querétaro, Chis.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Manufacturing Engineer
Siemens —Querétaro, Qro.
- Tiempo completo
- AutoCAD
- Microsoft Excel
- Inglés
Service Excellence Intern (Student)
WK Kellogg Co —Querétaro, Qro.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Creative Project Manager, Latin America
Crazy Maple Studio —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
Virtual Assistant - Hotline Crisis Intervention *REMOTE*
Casa de la Familia —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Powerpoint
- Bilingüe
- Microsoft Excel
Postulación rápida
2d
Commercial Controlling Analyst
Siemens —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
Director, RBS Continuous Improvement
Regal Rexnord —Ciudad Juárez, Chih.
- Tiempo completo
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
- PMP
Contact Center Operations Manager
Universal Language Service, Inc. —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Salesforce
Postulación rápida
P&C Business Partner Sr. Analyst- Support Functions
Mattel —Ciudad de México, CDMX
- Maestría
- Licenciatura
- Recursos humanos
Head of Quality Management Juarez
Ambu —Ciudad Juárez, Chih.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
SPEI Operator, Sr Analyst
paypal —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Análisis de datos
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Import and Export Logistics Analyst-Latam
Tricon Energy —Ampliación Granada, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- ERP systems
- Inglés
Postulación rápida
10d
Assistant Restaurant Leader (Assistant Manager)
7-Eleven —San Juan, Hgo.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Associate P&C Business Partner
Mattel —Granada, CDMX
- $0 por mes
- Tiempo completo
- Maestría
- Licenciatura
- Recursos humanos
Postulación rápida
Operations Manager
Vestas —Ciudad de México, CDMX
- Tiempo completo
- Mantenimiento
- Inglés
- Licenciatura
Sr. Accountant, Production Finance Payroll
Warner Bros. Discovery —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Sin título de educación superior
Principal Stress Engineer - 1st - On site - Aeroestructuras
Collins Aerospace —Mexicali, B.C.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Intern
Fitch Ratings —Ciudad de México, CDMX
- Microsoft Excel
- Sin necesidad de experiencia
- Inglés
Planner Supply Chain
Ambu —Ciudad Juárez, Chih.
- Tiempo completo
- Microsoft Excel
- Microsoft Access
- ERP systems

Quiero recibir la alerta de empleo más reciente para u.s. department of state

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Support Coordinator NPS

Novartis -
Insurgentes, QRoo.

Postúlate ahora

Información del empleo

Tiempo completo
Hace 6 días

Cualificaciones

Microsoft Word
Microsoft Excel
Centro de llamadas
Bachillerato
Licenciatura
Captura de datos
Habilidades de comunicación

Descripción completa del empleo

Summary

The Patient Support Coordinator (SC) is responsible for accurately and efficiently making outbound calls to consented patients and caregivers to deliver scripted content in support of the patient’s ongoing treatment journey. The SC educates and delivers messaging regarding the brand, treatment expectations and sup-port tips and resources based on program cadence and content.

The SC role supports programs associated with specialty pharmacy or radio ligand therapeutic products for highly complex, rare or orphan diseases.

The SC may share appropriate information with patient/caregiver around other resources and services that the PSC may be able to offer or transfer them to the appropriate PSC partner, including their designated Patient Navigator.

The SC must have strong communication skills to converse with customers about their treatment journey and able to offer solutions in accordance with approved procedures. The SC also receives inbound calls from patients/caregivers that they have been trying to contact.
The SC possesses a learning mindset, the ability to accept and implement constructive feedback, and a general aptitude for continual development. In addition, the SC possesses the ability to manage stressful calls as they arise, while reflecting a calm and reassuring tone and attitude for our patients, their families, and their caregivers.

The SC triages calls as appropriate to the assigned Patient Navigator (PN) who is responsible for overall case management (if applicable, as some programs may not have PNs). The SC also triages to other designated departments/entities per the program business rules.

About the Role

Your responsibilities will include, but are not limited to:

Develop and maintain knowledge of product specific adherence services, channels and cadence; broaden program knowledge over time.
Learn and utilize protocols to respond to customer phone, chat, fax, intelligent chatbot, SMS / text, mail, and e-mail inquiries as well as other communication channels in a prompt and courteous manner.
Make outbound calls, and other omni channel outreaches to patients/caregivers in assigned case load.
Answer inbound calls to connect with patient/caregivers that are responding to outbound communications.
Prepare proper documentation and notifications; perform proper escalation, tracking, and follow-up.
Work with support and product program teams to transfer customers to other units as needed - ensure that referrals/questions are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient.
As applicable, raise innovative ideas to Supervisors in order to drive improved efficiency and effectiveness of the SC2 role.
Engage in real-time communication with patients, caregivers, healthcare providers, team members, and stakeholders via phone while simultaneously typing accurate and coherent notes, messages, or documentation.
Ensure all written communication is free from spelling and grammatical errors, maintaining a high standard of professionalism.
Multitask effectively, balancing verbal and written communication to provide timely and accurate responses.
Utilize various communication tools and platforms to facilitate seamless interaction and documentation.
Maintain confidentiality and handle sensitive information with discretion.
Identify and report adverse events via the established Novartis systems as per applicable processes.

What you’ll bring to the role:

Education:
- High School Diploma required, associate’s degree or higher preferred.

Travel requirements:
- Proximity and ability to commute to work onsite Novartis Mexico City offices, 3 days per week.
Other Work Requirements:
- When working from home, a quiet dedicated space with internet/WiFi service or the ability to obtain such service where the employee can work without interruption
- Ability to work the scheduled work hours, which generally will be an 8-hour shift; Working schedule is either 8:00 am EST – 5:00 pm EST/9:30 am – 6:00 pm EST or 11:00 am EST – 8:00 PM EST, and may be subject to change to support business needs.
- Ability to complete all calls once they have begun to ensure no interruption of service.
- For Patient Support Center (PSC) Roles with a dedicated training period: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role.

Required Experience:
- Minimum 2 years of proven Contact Center Experience (such as Healthcare, Pharmaceuticals, or other industry call center experience) OR BA/BS degree OR US Military experience with honorable discharge in lieu of experience.
- Excellent written and verbal communication skills – ability to follow oral and written directions.
- Strong problem-solving and critical thinking skills
- Experience working with data entry system(s), fax machines, computer software, and telephone technology.
- Computer literacy in MS Word, MS Teams, Excel.
- Strong command of spelling, grammar, and punctuation.
- Excellent multitasking skills and the ability to manage multiple communication channels simultaneously.
- Strong attention to detail and the ability to produce error-free written communication.
- Ability to work in a fast-paced environment and handle high-pressure situations with ease.

Preferred Experience:
- Minimum of 2+ years of experience supporting complex specialty products in a call center environment in orphan, rare disease or other complex disease states.
- 1 Year experience administering adherence calls, and other adherence tactics
Therapeutic area experience
- No therapeutic area experience required.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

Business Unit

Marketing

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Accessibility and accommodation

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Postúlate ahora

Refina tu búsqueda

u.s. department of state empleos

Support Coordinator NPS

Marketing Communications Specialist

Manufacturing Engineer

Service Excellence Intern (Student)

Creative Project Manager, Latin America

Virtual Assistant - Hotline Crisis Intervention REMOTE

Commercial Controlling Analyst

Director, RBS Continuous Improvement

Contact Center Operations Manager

P&C Business Partner Sr. Analyst- Support Functions

Head of Quality Management Juarez

SPEI Operator, Sr Analyst

Import and Export Logistics Analyst-Latam

Assistant Restaurant Leader (Assistant Manager)

Associate P&C Business Partner

Operations Manager

Sr. Accountant, Production Finance Payroll

Principal Stress Engineer - 1st - On site - Aeroestructuras

Intern

Planner Supply Chain

Quiero recibir la alerta de empleo más reciente para u.s. department of state

Related Searches

Summary

About the Role

Accessibility and accommodation

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado