20 publicaciones de empleo destacadas en staffing personal (¡Están contratando!)

Customer Support Agent
ExactlyIT —Puebla, Pue.
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro dental
- Descuento de empleados
Warehouse Sr. Manager (174626)
Colgate-Palmolive —San José Iturbide, Gto.
- Microsoft Excel
- Administración de personal
- Inglés
2d
Chef de cusine
Hyatt Place Cancun Airport —Cancún, QRoo.
- Tiempo completo
- Preparación de alimentos
- Inglés
- Licenciatura
Human Resources Business Partner, AMZL - PXT
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Tepotzotlán, Méx.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Administración de personal
Managing Consultant
SYNITI —Desde casa
- Home Office (Desde casa)
- Oracle
- Informática
- PMP
7d
International Operations Agent III
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Bachillerato
- Sin título de educación superior
- Uso de computadora
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Talent Acquisition Assistant
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Rooms Division Manager
TRS Yucatán —Playa del Carmen, QRoo.
- Mantenimiento
- Inglés
- Microsoft Office
Postulación rápida
Human Resources Manager (Tecate)
Taylor-Listug, Inc. —Tecate, B.C.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro de vida
Manager, Restaurant 3
One&Only Mandarina —Monteón, Nay.
- Preparación de alimentos
- Inglés
- Experiencia en restaurantes
Senior Data Analyst, Customer Operations
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- CAD
- SQL
- Presencial
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Senior Manager, Global Support
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Mejora continua
Supply Chain Intern
AIT Worldwide Logistics, Inc. —Zapopan, Jal.
- Medio tiempo
- Bilingüe
- Microsoft Office
- Experiencia en bases de datos
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Project Manager MRO
Safran —Mexicali, B.C.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Regional HR Director - East Africa
Aga Khan University —África, Zac.
- Tiempo completo
- Administración de personal
- Hospital
- Maestría
Director of Revenue Management
Viceroy Los Cabos —San José del Cabo, B.C.S.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Manager Manufacturing Engineering
Vertiv —Mexicali, B.C.
- Correo electrónico
- Administración de personal
- CAD
- Mejora continua
BANAMEX - Gerente de pronóstico de efectivo ATM's
Citi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Análisis de datos
- Inglés
9d
Comprador De Materia Prima
Commercial Vehicle Group —Agua Prieta, Son.
- Tiempo completo
- Oracle
- ERP systems
- Inglés
Ejecutivo Comercial de Arrendamiento Financiero
Staffing Personal —Miguel Hidalgo, CDMX
- $30,000 a $40,000 por mes
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- Licenciatura
Postulación rápida

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Customer Support Agent

ExactlyIT
Puebla, Pue.

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Información del empleo

Beneficios

Seguro dental
Descuento de empleados
Seguro de vida

Cualificaciones

Cisco ISE
Administración de personal
Servicio al cliente
Inglés
Capacidad analítica
WAN
Solarwinds
MPLS
Atención al cliente
Ingeniería de redes
Cisco ASA
Enrutadores Cisco

Descripción completa del empleo

Puebla, Mexico

Customer Support Agent is responsible for providing quality and efficient customer support to customers through quality phone calls and tickets daily, as well as various tasks assigned to the agent.

General Accountabilities

Maintains daily communication with the team and hits productivity standards.
Receive incoming customer calls, emails, and create tickets for Requests.
Responds to High and Critical priority tickets/projects according to standard operating procedures.
Serve as initial responder within the hosted environment in the notification, identifying, an documenting the information.
Assists the manager with daily operation of the Customer Support Center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Provide remote support via a combination of telephone and remote support tools.
Take deliveries from vendors, process and scan packing slips.
Communicate (both verbally and in writing) with customers in a formal and professional manner.
Create and manage the lifecycle of ticket requests in the company’s ticketing system.
Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to follow the proper procedures.
Ensure escalations are handled in a professional, consistent, and relentless manner.
Adhere to the Customer Support Center Ops Manual

Job Qualification

Elementary education preferred
Technical skills: 1-2 years of Customer Service

Technical Skills

7+ years network engineering experience in large Enterprise environments or MSP.
MSP and consulting experience highly preferred.
Experience working in enterprise datacenters is required.
Experience with Cisco routing and switching technologies is required; Nexus experience preferred.
Experience with Prime Site Survey, VPN Anyconnect, DMVPN, MPLS, Solarwinds, Infoblox, Splunk, Cisco ACS, F5 Balancers is highly preferred.
Expert Cisco configuration and troubleshooting skills across multiple platforms including Cisco Wireless, Firewall ASA, Firepower, Routing and Switching (medium to expert level), Cisco ISE, Site to Site VPNs, Cisco SD-WAN is required.

Professional Skills

Fluent English language skills required: verbal and written communication.
Self-motivated and disciplined.
Strong stakeholder relationship management skills.
Strong investigative and analysis skills.
Strong technical and process design and implementation skills.
Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
Ability to work creatively and analytically in a problem-solving environment.
Manages multiple priorities in a high-pressure environment.
Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.
Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.

Benefits

Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

PTOs

Vacation Days.

Save on commute

Paid office parking.

Discount Programs

Medical-related discounts.

Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.

Sport Activity

Join your colleagues in various sports activities in the area.

Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks.

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Puebla, Mexico

Maintains daily communication with the team and hits productivity standards.

Receive incoming customer calls, emails, and create tickets for Requests.

Responds to High and Critical priority tickets/projects according to standard operating procedures.

Serve as initial responder within the hosted environment in the notification, identifying, an documenting the information.

Assists the manager with daily operation of the Customer Support Center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

Provide remote support via a combination of telephone and remote support tools.

Take deliveries from vendors, process and scan packing slips.

Communicate (both verbally and in writing) with customers in a formal and professional manner.

Create and manage the lifecycle of ticket requests in the company’s ticketing system.

Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to follow the proper procedures.

Ensure escalations are handled in a professional, consistent, and relentless manner.

Adhere to the Customer Support Center Ops Manual

Job Qualification

Elementary education preferred Technical skills: 1-2 years of Customer Service

7+ years network engineering experience in large Enterprise environments or MSP.

MSP and consulting experience highly preferred.

Experience working in enterprise datacenters is required.

Experience with Cisco routing and switching technologies is required; Nexus experience preferred.

Experience with Prime Site Survey, VPN Anyconnect, DMVPN, MPLS, Solarwinds, Infoblox, Splunk, Cisco ACS, F5 Balancers is highly preferred.

Expert Cisco configuration and troubleshooting skills across multiple platforms including Cisco Wireless, Firewall ASA, Firepower, Routing and Switching (medium to expert level), Cisco ISE, Site to Site VPNs, Cisco SD-WAN is required.

Fluent English language skills required: verbal and written communication.

Self-motivated and disciplined.

Strong stakeholder relationship management skills.

Strong investigative and analysis skills.

Strong technical and process design and implementation skills.

Strong communication and presentation skills along with the ability to work in a highly collaborative environment.

Ability to work creatively and analytically in a problem-solving environment.

Manages multiple priorities in a high-pressure environment.

Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.

Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.