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WFM, Real Time Analyst
TELUS Digital —Santa Tecla, Coah.
- Administración de personal
- Inglés
- Bachillerato
Postulación rápida
Strategy & Consulting - Global Network - Supply Chain & Org - Procurement Analyst/Consultant/Manager
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- Tiempo completo
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- SQL
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TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
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- Inglés
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Senior Data Engineer - AI & ML Enablement
Solventum —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Inglés
Cryptocurrencies Specialist (Eng)
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Administración de personal
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- Inglés
Postulación rápida
Network Engineer
CommandLink —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bachillerato
- Reclutamiento
- Sin disponibilidad para viajar
Postulación rápida
9d
Facilities Technician
Harman International —Ciudad Juárez, Chih.
- Tiempo completo
- Administración de personal
- Diagramas
- Mantenimiento
- Descuento de empleados
18h
Strategy & Consulting - Global Network - Supply Chain & Org - Sourcing and Procurement Senior Manager
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Capacitación
Strategy & Consulting - Global Network - Supply Chain & Org - Planning Manager
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Disponible para viajar
Money Transfers Specialist
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Administración de personal
- Servicio al cliente
- Inglés
- Descuento de empleados
Postulación rápida
Mobile Services Support Specialist
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
Home Security Specialist (FR-ENG)
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- Bilingüe
- Administración de personal
- Experiencia en ventas
Postulación rápida
Fixed Assets Analyst
PPG —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Oracle
- ERP systems
- Seguro de vida
Postulación rápida
Associate Performance Test Engineer
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
12d
Home Warranty Services Specialist
TELUS Digital —Santa Tecla, Coah.
- Incluye fines de semana
- CRM software
- Administración de personal
- Servicio al cliente
Postulación rápida
Robotics Service Sales Specialist - Center Region
ABB Robotics Mexico S.A. de C.V. —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Salesforce
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
13d
Intern – Global Supply Chain Analyst
Micron —Tlaquepaque, Jal.
- Análisis de datos
- Licenciatura
Ops Admin Assistant II
UPS —Peñón de los Baños, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Access
MS English & Humanities (One school year)
ASF —Ciudad de México, CDMX
- Bilingüe
- Inglés
- Educación
11h
Services Senior Team leader - Resource Management
Baker Hughes —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Bachillerato
- Licenciatura
- Seguro de vida
8d

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WFM, Real Time Analyst

TELUS Digital -
Santa Tecla, Coah.

Postulación rápida

Información del empleo

Cualificaciones

Administración de personal
Inglés
Bachillerato

Descripción completa del empleo

Description

***Applicants should be available and willing to work on site and/or from home depending on business needs.***

WFM, Real Time Analyst

Position overview:
As a Real Time Analyst you use your expertise to monitor and analyze real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.

Key responsibilities:

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance with the account’s service level agreements
Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence
Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions
Support communication with team leaders and frontline team members

Requirements & Core Competencies:

Schedule flexibility - Required.
Giving support
Focusing on customers
Embracing technology
Managing self development

Functional competencies:

Knowledge of real time monitoring and reporting
Analytical and problem solving skills
Ability to work in a fast paced environment
Google Apps Advanced (Spreadsheet, GDocs, Sites etc.) - Required.
General BPO knowledge.
Statistics, mathematical logic.
IEX, Verint - Desirable

Qualifications:

English B1/B2 - Required.
Oral and written comprehension.
Appropriate use of language.
High school degree
8+ months of work experience in contact center; workforce management experience is a plus

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Postulación rápida

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it innovation school empleos

WFM, Real Time Analyst

Strategy & Consulting - Global Network - Supply Chain & Org - Procurement Analyst/Consultant/Manager

Mortage Loan Services Specialist

Senior Data Engineer - AI & ML Enablement

Cryptocurrencies Specialist (Eng)

Network Engineer

Facilities Technician

Strategy & Consulting - Global Network - Supply Chain & Org - Sourcing and Procurement Senior Manager

Strategy & Consulting - Global Network - Supply Chain & Org - Planning Manager

Money Transfers Specialist

Mobile Services Support Specialist

Home Security Specialist (FR-ENG)

Fixed Assets Analyst

Associate Performance Test Engineer

Home Warranty Services Specialist

Robotics Service Sales Specialist - Center Region

Intern – Global Supply Chain Analyst

Ops Admin Assistant II

MS English & Humanities (One school year)

Services Senior Team leader - Resource Management

Quiero recibir la alerta de empleo más reciente para it innovation school

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