20 publicaciones de empleo destacadas en travel agent (¡Están contratando!)

Member Support Supervisor
Landing —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Liderazgo
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista
Postulación rápida
Staff Manager, Procurement Center of Excellence (COE; Systems, Process, Data)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Doctorado
Air Export Specialist
JAS Worldwide —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Office
- Bachillerato
- Disponible para viajar
Repair Support Agent (3 open roles)
Motorola Solutions —Reynosa, Tamps.
- Tiempo completo
- Inglés
- Bachillerato
- Mejora continua
8d
Commerce Delivery Manager
Orium —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Mejora continua
Postulación rápida
Application and Warranty Specialist
Motrex LLC —Querétaro, Qro.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
AI Builder, Emerging Talent
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
- Salesforce
Training Specialist - Independent Contractor
Diligent Corporation —Guadalajara, Jal.
- Administración de personal
- Disponible para viajar
- Presencial
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Phone Sales Agent
WorldStrides —Mérida, Yuc.
- Microsoft Powerpoint
- Experiencia en ventas
- Servicio al cliente
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
4d
Salesforce Engagement Delivery Manager
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- CRM software
- Administración de personal
- PMP
Helpdesk Analyst
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Bachillerato
- Disponible para viajar
5d
Commercial Director
Bracco —Tlalpan, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Customer Success Manager - Commerce Cloud
Salesforce —Ciudad de México, CDMX
- Incluye fines de semana
- Mercadotecnia
- Salesforce
- Inglés
7d
DD&T, Instructional Designer (Sr.), Digital Dexterity
Takeda Pharmaceutical —Cuajimalpa, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
- Seguro dental
- Seguro de la vista
Reservations Manager
Hilton —Tulum, QRoo.
- Tiempo completo
14d
Competitive Intelligence Analyst
Teradata —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Licenciatura
Postulación rápida
Outbound Sales Agent - Cancun
Cancun Employees —Cancún, QRoo.
- Experiencia en ventas
- Inglés
- Negociación
Postulación rápida
14d
Staff Software Engineer, Product
LawnStarter —Ciudad de México, CDMX
- Tiempo completo
- Bar
Postulación rápida
6d
Application and Warranty Specialist
Stryten Energy —Querétaro, Qro.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Principal Analyst Workforce & Service Performance
Zendesk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- PMP

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Member Support Supervisor

Landing -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Seguro de la vista

Cualificaciones

Inglés
Liderazgo

Descripción completa del empleo

Important Notes

This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

Submitted resumes must be in English to be considered.

About Us

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role

Are you ready to lead a team where we think big, embrace challenges, and deliver exceptional service every day? We're looking for an authentic leader who thrives in a hands-on role, solves problems with a long-term mindset, and finds purpose in helping team members grow and succeed.

As a Member Support Team Lead, you'll play a critical role in the day-to-day operations of our Member Support team. You'll handle escalations confidently, provide real-time support to agents, and ensure every member receives an exceptional experience. You will report to the Member Support Manager and collaborate closely to improve performance and foster a culture of excellence.

Note: The initial schedule for this position may be adjusted based on business needs.

What You'll Do

Resolve escalations: Handle escalation calls swiftly and effectively while maintaining a customer-first mindset.
Provide hands-on support: Answer agent questions, offer guidance, and ensure smooth day-to-day operations.
Manage member interactions: Step in during peak periods, monitor the Member Support Line, and ensure seamless service delivery.
Coach and mentor: Monitor calls, provide live feedback, and coach agents to enhance performance and meet quality standards.
Delegate tasks strategically: Assign maintenance tickets, reservations, and last-minute check-ins to the right team members to keep operations running efficiently.
Manage special projects: Oversee remote or closed-market tickets, urgent follow-ups, and special initiatives with a solutions-focused approach.

What You'll Need

English proficiency: Fluent (B2-C1)
At least 1 year of experience as a Supervisor in a BPO or call center environment.
Ability to work from our Polanco office — a collaborative, fast-moving environment.
Strong organizational skills: Attention to detail and ability to ensure nothing falls through the cracks.
Deep product expertise: A thorough understanding of the Landing product paired with excellent soft skills and problem-solving abilities.
Leadership mindset: Ability to mentor, coach, and empower others through constructive feedback.
Proactive and adaptable: A flexible, improvement-oriented approach to change and team development.
At least 6 months of tenure in your current role, with a proven track record of exceptional performance.

Compensation & Benefits

Salary: $22,000-$25,000MXN gross per month (depending on experience) + performance-based bonus
Grocery vouchers: $1,500MXN net per month
Vacation: 12 days per year (available after 90 days of employment)
Paid time off (PTO): 40 hours per year (available after 30 days of employment)
Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
Parking: On-site parking for bikes, motorcycles, and cars
Travel benefit: $750 USD annually in Landing Stays

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