18 publicaciones de empleo destacadas de automation qa lead en paraje zacatepec cdmx (¡Están contratando!)

Support Analyst
Monks —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- DevOps
- SQL
Postulación rápida
Manager, NA Release Management
Solera —Coyoacán, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Administración de personal
CRM Lead
Slice —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- HTML
- Vacaciones adicionales o permisos con goce de sueldo
Creative Technology Senior Associate
PMG —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Ayuda o servicio de transporte
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Automation Tester in Java
EPAM Systems, Inc. —Ciudad de México, CDMX
- Inglés
- Java
- JavaScript
- Vacaciones adicionales o permisos con goce de sueldo
12d
Informatica Power Center Developer - Senior
Mirai Advisory SL —Nápoles, CDMX
- Oracle
- Inglés
- Experiencia en bases de datos
Postulación rápida
Senior Mobile Security Engineer
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Licenciatura
- Sin título de educación superior
- Seguro dental
- Seguro de la vista
HubSpot Technical Consultant (Contract)
BlackBox Strategies —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
HubSpot Implementation Consultant (Contract)
BlackBox Strategies —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
PMTS - Principal Agentic Data Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- SQL
- Python
Data Management and BI Manager, GOC
WPP Media —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Azure
- Informática
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Principal Agentic Data Systems Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- SQL
- Python
Sales Supervisor
Landing —Lomas de Chapultepec III Sección, CDMX
- $24,000 a $26,500 por mes
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista
Postulación rápida
13d
HubSpot Solutions Architect
BlackBox Strategies —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
Marketing Operations Agent, Eloqua
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Salesforce
- Licenciatura
Revenue Operations Architect – HubSpot (Contract)
BlackBox Strategies —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
Líder IT CRM & Marketing Cloud (Hyper-Personalization Lead)
Orion Innovation —Ciudad de México, CDMX
- Salesforce
- Inglés
HubSpot CRM Architect (Contract)
BlackBox Strategies —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés

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Support Analyst

Monks -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Cualificaciones

Jira
Administración de personal
Gestión de incidentes
DevOps
Bash
SQL
B2B
Atención al cliente
SaaS
Shell Scripting
Debugging

Descripción completa del empleo

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
System Configuration & Integration Support: Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

Technical Proficiency
Experience with ticketing systems (e.g., Jira or similar)
Strong SQL skills for querying and analyzing data
Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
Ability to analyze application logs and debug issues
Strong ability to understand complex SaaS products, configurations, and integrations.
Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
Experience in B2B environments is a plus

#LI-DC1

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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