20 publicaciones de empleo destacadas de quality control associate en tlalnepantla méx. (¡Están contratando!)

Associate, Customer Impact
Lyft —Ciudad de México, CDMX
- Inglés
Associate, Primary Research
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida
PCA Associate Manager
International Flavors & Fragrances —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
SAP AMS Cross Value Stream Lead
PepsiCo —Miguel Hidalgo, CDMX
- Administración de personal
- PMP
- Licenciatura
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Associate Field Service Dispatcher
Diebold Nixdorf —Atizapán de Zaragoza, Méx.
- Tiempo completo
- Sin título de educación superior
Jr Financial Controller, Commercial Area
Bosch Group —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- ERP systems
Postulación rápida
KERING Accounts Receivable Analyst
Kering Corporate —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
Fraud Product Delivery (Product Owner) MX
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Servicios financieros
11d
DMO Master Data Analyst (SAP)
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr Associate I, Accounting & Reporting- Brazil Support
Alcon —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- ERP systems
- Inglés
5d
Advanced Analytics Associate Director, GOC
WPP Media —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
R&D Data Analyst
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Excel
- Azure
- DevOps
4d
Manager, Studio Operations (Mexico City)
Qualcomm —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assoc Mgr Finance Transformation (R2R, Fixed Assets and Projects)
Mattel —Ciudad de México, CDMX
- Oracle
- Administración de personal
- Maestría
Associate Director, Embedded Consulting
Control Risks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- PMP
- Inglés
Postulación rápida
Manager, Global Infrastructure Programs
Sovos Compliance —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Capacitación
Postulación rápida
10d
Sales Associate Montblanc Temporal - Santa Fe
Montblanc —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Manejo de efectivo
14d
Sales Associate Montblanc Temporal - Artz
Montblanc —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Manejo de efectivo
14d
Sales Associate Montblanc Temporal - Polanco PH
Montblanc —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Manejo de efectivo
14d
Field Service & Commissioning Engineer – Medium Voltage Systems
Grupo EOSOL —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Disponible para viajar

Quiero recibir la alerta de empleo más reciente para quality control associate en tlalnepantla méx.

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Associate, Customer Impact

Lyft -
Ciudad de México, CDMX

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Información del empleo

Cualificaciones

Jira
Inglés
Garantía de calidad

Descripción completa del empleo

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Customer Impact sits at the intersection of customer experience and engineering accountability. As an Associate on the Bug Review team, you will investigate flawed user experiences, verify and escalate bugs through structured cross-functional workflows, and drive visibility on open platform issues so resolution doesn't stall. Bug Review is the triage layer to separate signal from noise, ensuring Engineering receives verified, credible escalations instead of a flood of unvetted reports.

The Bug Review Associate is the front line of that triage layer. You'll investigate incoming bug reports, verify reproducibility and impact, and manage tickets through their Jira lifecycle, turning raw customer signal into evidence Engineering can act on. This is a high-volume, detail-driven role: you'll work a defined queue of tickets each day, applying consistent investigation standards so that what reaches our Sr. Specialists and Engineering is already vetted.

Because many of the reports you're investigating come from riders or drivers who had a genuinely bad experience, this role also requires direct, empathetic communication with customers. You're often the person following up on an issue that upset them.

This role is part of a new HQ Associate model based in Mexico, built to bring bug review in-house with tighter tooling access, stronger quality control, and closer partnership with the broader teams. Associates report directly into the Customer Impact structure.

Responsibilities

Investigate and triage incoming bug reports against defined criteria (reproducibility, severity, customer impact)
Open bug tickets in Jira and document investigation findings clearly and accurately for each case
Apply consistent quality and documentation standards so escalations are engineering-ready
Meet daily/weekly productivity targets (ticket volume and average handle time) while maintaining accuracy)
Flag patterns or recurring issues to Sr. Associates or Sr. Specialists for further investigation
Use internal tools (Zendesk, Amazon Connect, Sentry, and related platforms) to gather evidence and context for each ticket
Escalate ambiguous or high-severity cases
Participate in calibration sessions and ongoing training to stay aligned with evolving bug review standards
Meet/exceed efficiency and customer satisfaction KPIs

Experience

Minimun of one (1) year of experience in technical support, QA, bug triage, or a similar investigative/customer-facing role
Comfort working within ticketing systems (Jira, Zendesk, or similar) and following structured workflows
Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented
Strong attention to detail and ability to follow documented investigation criteria consistently
You truly care about Lyft's mission, and the happiness and success of our customers
Impeccable communication skills. Your communication style conveys empathy and complex instructions warmly, succinctly, and with flawless spelling and grammar
Ability to manage a high-volume queue while maintaining quality and meeting productivity targets
A zest for problem-solving. You enjoy applying your own knowledge and inquisitiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution
Analytical curiosity. You naturally synthesize inputs from individual customer issues to identify trends
Basic familiarity with mobile app ecosystems (iOS/Android) is a plus
Reliable, self-motivated, and comfortable with repetitive, process-driven work at scale
Preferred
- Exposure to bug/defect tracking in a rideshare, marketplace, or consumer tech environment

Please submit your resume in English.

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Refina tu búsqueda

quality control associate empleos en tlalnepantla méx.

Associate, Customer Impact

Associate, Primary Research

PCA Associate Manager

SAP AMS Cross Value Stream Lead

Associate Field Service Dispatcher

Jr Financial Controller, Commercial Area

KERING Accounts Receivable Analyst

Fraud Product Delivery (Product Owner) MX

DMO Master Data Analyst (SAP)

Sr Associate I, Accounting & Reporting- Brazil Support

Advanced Analytics Associate Director, GOC

R&D Data Analyst

Manager, Studio Operations (Mexico City)

Assoc Mgr Finance Transformation (R2R, Fixed Assets and Projects)

Associate Director, Embedded Consulting

Manager, Global Infrastructure Programs

Sales Associate Montblanc Temporal - Santa Fe

Sales Associate Montblanc Temporal - Artz

Sales Associate Montblanc Temporal - Polanco PH

Field Service & Commissioning Engineer – Medium Voltage Systems

Quiero recibir la alerta de empleo más reciente para quality control associate en tlalnepantla méx.

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