20 publicaciones de empleo destacadas de support associate en zapopan, jal (¡Están contratando!)

Customer Service Associate
UST —Guadalajara, Jal.
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11h
RECLUTADOR BILINGUE
CHIAPHUA COMPONENTS MEXICANA (CCL MOTORS) —Zapopan, Jal.
- $35 a $40 por mes
- Tiempo completo
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Jr. Customer Support Specialist (Level 1) - Guadalajara, MX
TeamViewer Germany GmbH —Guadalajara, Jal.
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Avnet —Toluquilla, Jal.
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Customer Service Associate

UST -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Beneficios

Seguro de vida

Cualificaciones

Microsoft Word
Microsoft Excel
Administración de personal
Servicio al cliente
Centro de llamadas
Inglés
Microsoft Office
Bachillerato
Licenciatura
Contratos
Atención al cliente

Descripción completa del empleo

Role description

Customer Service Associate

Associate II – BPM

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is searching Customer Service Associate who will receive and respond to inbound phone calls for customer assistance.

The opportunity:

Respond to outbound phone call requests

Document all calls in ticketing and tracking systems

Respond to customer inquiries and provide data to customers within a required time frame

Act as liaison between claims department and providers

Research customer claims in the primary payor systems

Ensure highest level of customer service on every call

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

High school degree required

Bachelor’s degree preferred 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment

Previous Health Care Call Center/Customer Service Experience.

Must be able to work with minimal supervision.

Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts.

Excellent verbal and written communication skills.

Attention to detail and problem-solving skills

Proficiency with MS Office applications, especially Word and Excel.

Overall Experience level: Some experience in customer service setting preferred Spanish speaking and written language proficiency preferred

Benefits

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#LI-MO1

#LI-Remote

Skills

Claims Management, Customer Support, Healthcare Systems, Issue Analysis, Attention to Detail, English Communication, Microsoft Excel, Microsoft Office, Ticketing Systems

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Postulación rápida

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