20 publicaciones de empleo destacadas de it support en zapopan jal. (¡Están contratando!)

Sr. Customer Support Specialist - (Mexico/Remote)
Neumo Holdings LLC —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Salesforce
- Inglés
- SQL
Postulación rápida
Desktop Support Senior Associate - Helpdesk
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Inglés
- Habilidades de comunicación
Helpdesk Associate Part-Time
NTT Ltd —Guadalajara, Jal.
- Medio tiempo
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
13d
Helpdesk Associate
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Mecanografía
Customer Support Engineer
Cognex Corporation —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Salesforce
- Inglés
4d
Helpdesk Senior Analyst
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Inglés
- Bachillerato
- Mecanografía
13d
Sr. Associate - Customer Care - Voice 5B
EDM S de RL de CV —Zapopan, Jal.
- Mercadotecnia
- Servicio al cliente
- Inglés
Postulación rápida
Helpdesk Analyst - Portuguese
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Business system data analyst
NXP Semiconductors —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- ERP systems
- Análisis de datos
4d
HCM Functional Consultant
Workday —Zapopan, Jal.
- Tiempo completo
- Bilingüe
- Oracle
- Servicio al cliente
IT Intern
Avertium —Guadalajara, Jal.
- Microsoft Office
- Licenciatura
- Linux
Postulación rápida
14d
Customer Care Specialist (Retention)
Nextiva —Guadalajara, Jal.
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
13d
Soporte Técnico Bilingüe
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
SAP SD Consultant -– Remote or hybrid (Mexico)
MHP Mexico —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Inglés
Customer Advocate (Project-based)
Boldr —Guadalajara, Jal.
- Home Office (Desde casa)
- Servicio al cliente
- Microsoft Office
- Habilidades de comunicación
Postulación rápida
Systems Engineering Specialist Advisor
NTT Ltd —Guadalajara, Jal.
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
SAP Consultant S2P (MM)
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Desarrollo de software
- Programa de referidos
Postulación rápida
SAP FICO
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
- Experiencia en impuestos
SAP SD
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Licenciatura
SAP S2P-PUR Consultant (MM)
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- ERP systems
- Inglés
- Desarrollo de software
- Programa de referidos
Postulación rápida

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Sr. Customer Support Specialist - (Mexico/Remote)

Neumo Holdings LLC
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Salesforce
Inglés
SQL
Atención al cliente
Habilidades de comunicación

Descripción completa del empleo

Job Summary:

The Senior Customer Support Specialist (Tier 2) provides advanced support for citizens and agency users interacting with Neumo platforms, with a primary focus on payment processing, transactional data, reporting, and financial workflows.

This role is data-heavy and context-driven, requiring strong analytical skills, deep understanding of payment lifecycles, and the ability to investigate transactional issues end-to-end. While some technical troubleshooting is involved, the role is primarily focused on data and transaction resolution, with some IT/system support.

Duties and Responsibilities:

Serve as a Tier 2 escalation point for complex customer support cases related to:
- Payment processing
- Transaction failures, discrepancies, and reversals
- Refunds, settlements, and reconciliation issues
- Reporting accuracy and financial data validation
Investigate issues across the full transaction lifecycle, including:
- Payment initiation
- Authorization
- Processing
- Posting and reporting
Analyze transactional data to identify root causes and provide clear, accurate resolutions.
Communicate effectively with customers, internal teams, and stakeholders, ensuring clarity around payment status, timelines, and outcomes.
Maintain detailed documentation of cases, findings, and resolutions in the ticketing system (e.g., Service Cloud).
Escalate complex or unresolved issues appropriately, providing full context and data-backed analysis.
Contribute to team knowledge by documenting recurring issues, workflows, and best practices related to payments and transactions.
Ensure a high standard of professionalism, accuracy, and customer satisfaction at all times.
Support system or platform troubleshooting as needed.
Perform other duties and assigned.

Education and Experience:

Guadalajara based.
Native or near-native English proficiency with strong comprehension and written communication skills.
6+ years of experience in a related field (customer support, operations, finance, payments, or data-focused roles).
4+ years of hands-on experience supporting payment processing and transactional systems.
Strong experience working with:
- Payment data
- Transaction records
- Reporting and reconciliation
Experience working with ticketing systems and structured support environments.

Experience supporting custom or proprietary platforms.
Experience in public sector, fintech, or regulated environments.

Knowledge, Skills and Abilities:

Proven ability to analyze data, identify patterns, and resolve complex issues.
Strong attention to detail and ability to manage multiple cases simultaneously.
Familiarity with:
- Payment gateways
- Financial reporting systems
- Transaction logs and audit trails
Basic SQL or data querying experience.
Exposure to Salesforce / Service Cloud or similar tools.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Postulación rápida

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it support empleos en zapopan jal.

Sr. Customer Support Specialist - (Mexico/Remote)

Desktop Support Senior Associate - Helpdesk

Helpdesk Associate Part-Time

Helpdesk Associate

Customer Support Engineer

Helpdesk Senior Analyst

Sr. Associate - Customer Care - Voice 5B

Helpdesk Analyst - Portuguese

Business system data analyst

HCM Functional Consultant

IT Intern

Customer Care Specialist (Retention)

Soporte Técnico Bilingüe

SAP SD Consultant -– Remote or hybrid (Mexico)

Customer Advocate (Project-based)

Systems Engineering Specialist Advisor

SAP Consultant S2P (MM)

SAP FICO

SAP SD

SAP S2P-PUR Consultant (MM)

Quiero recibir la alerta de empleo más reciente para it support en zapopan jal.

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