20 publicaciones de empleo destacadas en mgr reservations (¡Están contratando!)

Member Support Supervisor
Landing —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Liderazgo
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista
Postulación rápida
Director of Revenue Management
Viceroy Los Cabos —San José del Cabo, B.C.S.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Support Specialist L1, PMS
Shiji, US Inc. —Colonia Polanco, CDMX
- Incluye fines de semana
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
8d
Revenue Manager
InterContinental Hotels Group —Guadalajara, Jal.
- Administración de personal
- Inglés
- Licenciatura
Sales Executive (Nearshore)
SiteMinder —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Administración de personal
- Experiencia en ventas
Dir-Revenue Management-A
Marriott International, Inc —Isla Mujeres, QRoo.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Licenciatura
Front Desk Supervisor
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
Spa Concierge
Marriott International, Inc —Puerto Vallarta, Jal.
- Tiempo completo
- Bachillerato
Front Office Manager
Alila Mayakoba —Quintana Roo
- Incluye fines de semana
- Administración de personal
- Inglés
- Liderazgo
5d
Operations Supervisor
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
- Gestión de venta al por menor
12d
Host
The Restaurant —San Miguel de Allende, Gto.
- Incluye fines de semana
Leisure Sales Manager
Viceroy Los Cabos —San José del Cabo, B.C.S.
- Experiencia en ventas
- Bachillerato
- Servicios a huéspedes
13d
Director - Revenue Management - A
Marriott International, Inc —Isla Mujeres, QRoo.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Licenciatura
5d
Auxiliar de Recepción
Marriott International, Inc —Punta de Mita, Nay.
- Tiempo completo
- Bachillerato
- Servicios a huéspedes
Sales Manager Domestic
Hilton —Puerto Vallarta, Jal.
- Tiempo completo
12d
Front Office Manager (Pre-apertura) - Soho House Los Cabos
Soho House & Co. —Del Sol, B.C.S.
- Incluye fines de semana
- Bilingüe
- Salesforce
- Seguro de vida
Postulación rápida
1d
Restaurant Manager and Service Instructor
Sommet Education —Chihuahua
- Preparación de alimentos
- Inglés
- Licenciatura
Sales Manager
Hilton —Puerto Vallarta, Jal.
- Tiempo completo
9d
Hostess
Etéreo —Playa del Carmen, QRoo.
- Incluye fines de semana
- Administración de personal
- Administración del tiempo
Postulación rápida
8d
Service Delivery Analyst
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- Inglés
- Mejora continua

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Member Support Supervisor

Landing -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Seguro de la vista

Cualificaciones

Inglés
Liderazgo

Descripción completa del empleo

Important Notes

This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

Submitted resumes must be in English to be considered.

About Us

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role

Are you ready to lead a team where we think big, embrace challenges, and deliver exceptional service every day? We're looking for an authentic leader who thrives in a hands-on role, solves problems with a long-term mindset, and finds purpose in helping team members grow and succeed.

As a Member Support Team Lead, you'll play a critical role in the day-to-day operations of our Member Support team. You'll handle escalations confidently, provide real-time support to agents, and ensure every member receives an exceptional experience. You will report to the Member Support Manager and collaborate closely to improve performance and foster a culture of excellence.

Note: The initial schedule for this position may be adjusted based on business needs.

What You'll Do

Resolve escalations: Handle escalation calls swiftly and effectively while maintaining a customer-first mindset.
Provide hands-on support: Answer agent questions, offer guidance, and ensure smooth day-to-day operations.
Manage member interactions: Step in during peak periods, monitor the Member Support Line, and ensure seamless service delivery.
Coach and mentor: Monitor calls, provide live feedback, and coach agents to enhance performance and meet quality standards.
Delegate tasks strategically: Assign maintenance tickets, reservations, and last-minute check-ins to the right team members to keep operations running efficiently.
Manage special projects: Oversee remote or closed-market tickets, urgent follow-ups, and special initiatives with a solutions-focused approach.

What You'll Need

English proficiency: Fluent (B2-C1)
At least 1 year of experience as a Supervisor in a BPO or call center environment.
Ability to work from our Polanco office — a collaborative, fast-moving environment.
Strong organizational skills: Attention to detail and ability to ensure nothing falls through the cracks.
Deep product expertise: A thorough understanding of the Landing product paired with excellent soft skills and problem-solving abilities.
Leadership mindset: Ability to mentor, coach, and empower others through constructive feedback.
Proactive and adaptable: A flexible, improvement-oriented approach to change and team development.
At least 6 months of tenure in your current role, with a proven track record of exceptional performance.

Compensation & Benefits

Salary: $22,000-$25,000MXN gross per month (depending on experience) + performance-based bonus
Grocery vouchers: $1,500MXN net per month
Vacation: 12 days per year (available after 90 days of employment)
Paid time off (PTO): 40 hours per year (available after 30 days of employment)
Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
Parking: On-site parking for bikes, motorcycles, and cars
Travel benefit: $750 USD annually in Landing Stays

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Postulación rápida

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mgr reservations empleos

Member Support Supervisor

Director of Revenue Management

Support Specialist L1, PMS

Revenue Manager

Sales Executive (Nearshore)

Dir-Revenue Management-A

Front Desk Supervisor

Spa Concierge

Front Office Manager

Operations Supervisor

Host

Leisure Sales Manager

Director - Revenue Management - A

Auxiliar de Recepción

Sales Manager Domestic

Front Office Manager (Pre-apertura) - Soho House Los Cabos

Restaurant Manager and Service Instructor

Sales Manager

Hostess

Service Delivery Analyst

Quiero recibir la alerta de empleo más reciente para mgr reservations

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