Descripción de la empresa
Etéreo, Auberge Collection is located on Mexico’s Riviera Maya, within the luxury Kanai development just 30 miles from Cancun International Airport. Set within a protected mangrove forest along a pristine stretch of the Caribbean Sea, the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three-bedroom Penthouse Suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands-on experiences with local artisans, the resort’s on- and off-site programming is designed to celebrate the vibrancy of the Yucatán and its rich cultural heritage. The resort’s signature dining venue, Itzam, showcases elevated modern Mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open-air seating, lounge terrace, and private dining room, Pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery Che Che honors the ‘nikkei’ tradition, blending Japanese techniques with Latin American ingredients, while in-the-sand dining at El Changarro completes a culinary program rooted in discovery. For wellness seekers, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote-inspired pool, drawing on ancient practices while embracing modern wellness trends.
For more information: auberge.com/etereo
Follow Etéreo on Facebook and Instagram @EtereoAuberge
Descripción del empleo
Opening and Operational Setup
Prepare the host stand before the beginning of service, ensuring all required materials are available.
Inspect all menus to ensure they are clean, updated, and in good condition; replace any damaged or worn menus.
Maintain the host stand clean, organized, and fully stocked throughout the shift.
Monitor and replenish office supplies and operational materials as needed.
Print the Guest Matrix and verify that all information matches OpenTable (OT), including guest profiles, preferences, and reservations.
Provide the Guest Matrix to the Supervisor before the daily operational briefing (Rally).
Update operational information boards (Itzam and other assigned boards).
Assign tables in OpenTable according to the restaurant's seating strategy.
Prepare, set up, and remove tent cards, information boards, and printed materials for buffets, special events, and guest experiences.
Coordinate the arrangement and positioning of operational furniture as required.
Request assistance for moving operational boards or equipment whenever necessary.
Turn on all required operational equipment, including air curtains, and open restaurant entrances before service begins.
Guest Service and Hospitality
Welcome, greet, and escort guests to their assigned tables following the established service standards.
Deliver a warm, personalized, and memorable arrival experience for every guest.
Continuously monitor the restaurant entrance and guest flow, ensuring guest service always remains the highest priority.
Reservation and OpenTable Management
Manage and follow up on reservations received through OpenTable, email, tour guides, and group bookings.
Keep OpenTable updated throughout the operation by accurately reflecting table status and seating availability.
Review and verify guest profiles to ensure allergies, dietary restrictions, celebrations, preferences, and discounts are properly documented.
Confirm reservation requests received via email and respond promptly, copying the appropriate department leaders.
Create and update guest profiles whenever required.
Communication and Operational Coordination
Monitor and respond promptly to operational emails.
Share relevant information regarding guest experiences, reservations, events, and special requests with the appropriate departments before the daily Rally.
Communicate guest allergies, dietary restrictions, and preferences to the Culinary team in a timely manner.
Maintain effective communication with Supervisors, Managers on Duty, and operational leaders regarding any relevant updates or operational changes.
Follow up on operational tasks throughout the shift and provide a complete handover to the incoming team member.
Documentation and Administrative Responsibilities
Complete and maintain operational records for activities, guest experiences, and special events.
Accurately complete all documentation related to romantic dinners, dining experiences, and other specialty services.
Prepare and maintain experience commission reports and distribute them at the end of each reporting period.
Maintain payment link records and retain all payment confirmations.
Anticipate operational needs for upcoming events by accurately completing activity records and coordinating with the appropriate departments.
Materials and Presentation Standards
Collect and organize menus throughout the operation.
Ensure all menus, tent cards, and printed materials are accurate, professionally presented, and free of spelling or formatting errors.
Provide evidence or photographs of tent cards, menus, and printed materials prepared for Banquet Event Orders (BEOs) to the Manager on Duty when required.
Organization and Closing Responsibilities
Prepare the host stand for the following shift, ensuring it is clean, organized, and fully stocked.
Verify menu inventory requirements for the following day's operation.
Refresh and reorganize the host stand before the end of the shift.
Communicate all pending tasks, menu shortages, and relevant operational updates to the incoming team member to ensure continuity of service.
Leave all assigned work areas clean, organized, and in excellent condition before the end of the shift.
Expected Competencies Throughout the Operation
Maintain guest satisfaction as the highest priority at all times.
Demonstrate accuracy and attention to detail when managing OpenTable information.
Exhibit strong organizational and time management skills.
Communicate effectively with all operational departments.
Anticipate guest needs and operational requirements proactively.
Maintain exceptional attention to detail in all documentation and printed materials.
Uphold the highest standards of cleanliness, organization, and presentation within the work area.
Demonstrate a sense of urgency, teamwork, professionalism, and service excellence in every interaction.
Requisitos
At least 1 year of Previous Host/Hostess
Must be able to work well under pressure.
Must be highly detail oriented.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must have a passion for creating an exceptional experience for all guests.
Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
Información adicional
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com
