20 publicaciones de empleo destacadas de director, business optimization payments en ciudad de méxico, dif (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Chief People Officer (CPO) - Director de RH Sr
Acute Talent —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Maestría
- Licenciatura
- Psicología
Postulación rápida
Manager to Senior Director - Transaction Advisory/Financial Due Diligence
Alvarez & Marsal —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
11d
Director operativo
Italia Hernández —Benito Juárez, CDMX
- $100,000 a $101,000 por mes
- Tiempo completo
- Ingeniería
- Maestría
- Capacidad analítica
Postulación rápida
9d
Head of International HR & Recruitment - HR Director - Builder Role
Carazo Enterprise SL —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Maestría
- Recursos humanos
Postulación rápida
Director, Global Sales (Mexico & Central America)
Preferred Travel Group —Ciudad de México, CDMX
- Microsoft Outlook
- Administración de personal
- Experiencia en ventas
Postulación rápida
Customer Service Deputy Director
MetLife —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Ingeniería
- Licenciatura
- Seguro de vida
Finance Director (Strategic Finance Lead)
Devsu —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Maestría
- Licenciatura
Postulación rápida
13d
Business Director – Sector Financiero
Tanger —Ciudad de México, CDMX
- $150,000 a $200,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Desarrollo de software
Postulación rápida
Director General
Reclutamiento Masivo GAPE Business Group —Ciudad de México, CDMX
- Tiempo completo
- Ingeniería
- Inglés
- Licenciatura
Postulación rápida
10d
Director Modern Trade - Proximity México
Coca-Cola —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
2d
Director Logistics
Mattel —Ciudad de México, CDMX
- Administración de personal
- ERP systems
- Inglés
6d
Director Comercial TI – Soluciones Empresariales B2B
FACTOR UNO —Miguel Hidalgo, CDMX
- $180,000 a $200,000 por mes
- Tiempo completo
- Experiencia en ventas
- Ingeniería
- Apertura de nuevos negocios
Postulación rápida
6d
Senior Director GAO LATAM
Coca-Cola —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
- Inglés
Director/a de desarrollo de negocio
Aldesa —Cuauhtémoc, CDMX
- Tiempo completo
- Inglés
- Maestría
- Apertura de nuevos negocios
Associate Director, Embedded Consulting
Control Risks —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- PMP
- Inglés
Postulación rápida
Business Development Director Contract Logistics (eCommerce experience)
DHL —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Inglés
- Apertura de nuevos negocios
Director/Senior Managing Consultant, Services Business Development - Client Business Partner
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Apertura de nuevos negocios
Director de Operaciones
NAVITEK —Benito Juárez, CDMX
- $120,000 a $140,000 por mes
- Tiempo completo
- Maestría
- Mejora continua
- Experiencia en manufactura
Postulación rápida
Managing Director, Americas
Rainforest Alliance, Inc. Guatemala —Ciudad de México, CDMX
- Trabajo híbrido
- Apertura de nuevos negocios
- Licenciatura
- Disponible para viajar
Postulación rápida
14d

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

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Refina tu búsqueda

director, business optimization payments empleos en ciudad de méxico, dif

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Chief People Officer (CPO) - Director de RH Sr

Manager to Senior Director - Transaction Advisory/Financial Due Diligence

Director operativo

Head of International HR & Recruitment - HR Director - Builder Role

Director, Global Sales (Mexico & Central America)

Customer Service Deputy Director

Finance Director (Strategic Finance Lead)

Business Director – Sector Financiero

Director General

Director Modern Trade - Proximity México

Director Logistics

Director Comercial TI – Soluciones Empresariales B2B

Senior Director GAO LATAM

Director/a de desarrollo de negocio

Associate Director, Embedded Consulting

Business Development Director Contract Logistics (eCommerce experience)

Director/Senior Managing Consultant, Services Business Development - Client Business Partner

Director de Operaciones

Managing Director, Americas

Quiero recibir la alerta de empleo más reciente para director, business optimization payments en ciudad de méxico, dif

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