20 publicaciones de empleo destacadas en manager, salesforce applications support (¡Están contratando!)

Manager, Worldwide Support
Nutanix —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
- Salesforce
11d
Customer Success Manager
Skala People Strategy —Miguel Hidalgo, CDMX
- $40,000 a $70,000 por mes
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Licenciatura
- Habilidades de organización
Operations Manager (FinCrime)
Revolut —Desde casa
- Home Office (Desde casa)
- Inglés
- SQL
- Python
Executive Program Manager, Founder/CEO Initiatives - Mexico
Jumpcloud —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Anti-Fraud & Investigation Sr. Manager
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Licenciatura
- Sin título de educación superior
Manager, Learning Management Systems
Warner Bros. Discovery —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Mejora continua
Project Manager Telecom
Centro Telecom —Miguel Hidalgo, CDMX
- $30,000 a $34,000 por mes
- Tiempo completo
- Ingeniería
- Capacidad analítica
- Licenciatura
- Seguro de gastos médicos
- Seguro de vida
Postulación rápida
Content Manager
SuperApp —Coyoacán, CDMX
- $40,000 a $45,000 por mes
- Tiempo completo
- Microsoft Excel
- Seguro de vida
Postulación rápida
Project Manager | Remoto
Detecno —Desde casa
- $20,000 a $25,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- PMP
- Ingeniería
- ERP systems
- Oportunidades de crecimiento
- Seguro de vida
Postulación rápida
13d
Project Manager SR (experiencia en consultoría y core bancario)
Minsait —Escandón I Sección, CDMX
- $40,000 a $65,000 por mes
- Aplicaciones en linea
- Capacidad analítica
- Presencial
- Liderazgo
- Seguro de la vista
- Seguro de vida
Postulación rápida
Research Manager
Endeavor —Ciudad de México, CDMX
- Trabajo híbrido
- Oratoria
- Inglés
- Investigación
Country Manager – Mexico
Le Creuset —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Inglés
- Maestría
Senior Technical Program Manager
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- CAD
- Desarrollo de software
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
10d
Collections & Receivables Manager
Oplift —Desde casa
- $43,742.75 a $52,491.30 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
9d
Salesforce Engagement Delivery Manager
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- CRM software
- Administración de personal
- PMP
Contact Center Operations Manager
Universal Language Service, Inc. —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Salesforce
Postulación rápida
Lead Credit Manager (Analytics)
Revolut —Desde casa
- Home Office (Desde casa)
- Administración de personal
- SQL
- Licenciatura
PROJECT MANAGER
Gentera —Ciudad de México, CDMX
- PMP
- ERP systems
- Maestría
- Seguro de vida
Operational Risk Sr. Manager
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Inglés
- Maestría
Problem Manager
TCA Software Solutions —Monterrey, N. L.
- PMP
- Ingeniería
- Maestría

Quiero recibir la alerta de empleo más reciente para manager, salesforce applications support

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Manager, Worldwide Support

Nutanix -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Hace 11 días

Cualificaciones

Administración de personal
Servicio al cliente
Centro de llamadas
Salesforce
Inglés
Sistemas de información
Administración del desempeño
Licenciatura
Portugués
Entrevistas
Recursos humanos
Gestión de cuentas
Liderazgo

Descripción completa del empleo

Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is looking for a manager to join our Mexico team.

As a manager, you will be responsible for overseeing a team of engineers in the Global Technical Support organization, who are engaged in helping customers and partners with technical issue identification and resolution. Specializes in high-end, enterprise-level support of customers or channel partners with advanced support needs. Establishes staff schedules for queue coverage and individual or group training sessions. Conducts regular 1:1 and team meetings to evaluate individual and team performance and facilitates the development of proficiency in technical and general customer service skills.

About the Team

We are top-notch engineers from leading virtualization, compute, and networking companies, and we can handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions.

Your Role

Delivery of superior-level service to end-user customers and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.
Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.
Conducting regular team meetings and performance discussions with support engineers.
Interacting with regional and corporate management on matters between functional areas or customers and the company.
Tracking, monitoring, and reporting on department operations, and closely manages critical customer accounts to develop path to issue resolution.
Monitoring both the Virtual Call Center and Salesforce to ensure support engineers are following the call priority flow and maintaining an available phone status, documenting the issues well, and following cases through to efficient and effective resolution.
Assigning and managing projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.

What You Will Bring

Bachelor of Science in Computer Information Systems or equivalent experience.
At least 3 years of management experience in a technical environment, with advanced customer interaction skills.
Previous account management or account executive skills are desired, with the ability to organize and track multiple projects.
Effective leadership experience is required, with goal-setting and action plans for career development on a team and individual basis.
An effective customer service attitude and being able to lead a team in resolving difficult customer situations.
Advanced verbal and written communication skills when dealing with customers and business partners.
At least two years of experience as a Technical Engineer
Fluent in English (written and spoken language), Portuguese is a plus.
Skilled in leading and motivating talented engineers.
Project management experience or background, with experience of managing multiple projects and priorities.
Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
Motivated by challenges and able to offer multiple solutions to a problem.
Proven track record of identifying and developing innovative enhancements to the processes and methodology.
Able to develop individual and team objectives to contribute positively to organizational goals and direction.
Proven ability to formulate and coordinate solutions to issues in cooperation with multiple functional areas.
Proven ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance.
Ability to effectively present complex technical materials that are tailored to the target audience at large venues.
Ability to effectively present tailored materials to executive-level management.
Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed.
Knowledge of call center processes and terminology.
Exhibits empathy and consideration for all ideas and suggestions provided by peers and subordinates alike, and provides opportunities for open discussion and evaluation of those ideas.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

Postúlate ahora

Refina tu búsqueda

manager, salesforce applications support empleos

Manager, Worldwide Support

Customer Success Manager

Operations Manager (FinCrime)

Executive Program Manager, Founder/CEO Initiatives - Mexico

Anti-Fraud & Investigation Sr. Manager

Manager, Learning Management Systems

Project Manager Telecom

Content Manager

Project Manager | Remoto

Project Manager SR (experiencia en consultoría y core bancario)

Research Manager

Country Manager – Mexico

Senior Technical Program Manager

Collections & Receivables Manager

Salesforce Engagement Delivery Manager

Contact Center Operations Manager

Lead Credit Manager (Analytics)

PROJECT MANAGER

Operational Risk Sr. Manager

Problem Manager

Quiero recibir la alerta de empleo más reciente para manager, salesforce applications support

Related Searches

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado