20 publicaciones de empleo destacadas en customer experience associate (¡Están contratando!)

SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —Juárez, CDMX
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Client Associate
Schneider Electric —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Marketing Assistant
MVC Mexico Call Center —Ampliación Granada, CDMX
- Incluye fines de semana
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Associate Community Manager, Mexico
Opera —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Mercadotecnia
- Gestión de redes sociales
Commercial Assoc Analyst - English & French
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Excel
- Servicio al cliente
- Inglés
Associate, Licensing
Element Fleet Management —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Servicio al cliente
- Inglés
- Estacionamiento gratuito
- Seguro de vida
9d
Sr. Associate - S&M - Customer Success 5B
EDM S de RL de CV —Zapopan, Jal.
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
Customer Service Representative
Pediatric Associates Family of Companies —San Pedro Garza García, N. L.
- $18,000 a $22,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
Associate Global Quality Documentation
Ingredion Incorporated —Guadalajara, Jal.
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Descuento de empleados
Postulación rápida
Cash Application Associate
NABIS —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Inglés
- QuickBooks
Postulación rápida
Associate Sales Process Specialist
UL Solutions —Querétaro de Arteaga
- Microsoft Powerpoint
- Microsoft Word
- CRM software
MGR I CUSTOMER SERVICE
TE Connectivity —Tlalnepantla, Méx.
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Customer Support - Entry level
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
- Seguro dental
- Seguro de la vista
10d
Recruiting Coordinator, Associate
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Servicio al cliente
- Microsoft Office
Email Marketing - Associate Strategist
jetfuel.agency —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Mercadotecnia
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Marketing Manager (Soporte Administrativo)
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Excel
Staff Manager, Procurement Center of Excellence (COE; Systems, Process, Data)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Doctorado
Associate, Commercial
Element Fleet Management —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Inglés
- Licenciatura
- Estacionamiento gratuito
- Seguro de vida
SC Cust Svc Assoc Representative
PepsiCo —Miguel Hidalgo, CDMX
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Brand Media Senior Associate
PMG —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Licenciatura
- Ayuda o servicio de transporte
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida

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SUPERVISOR, OPERATIONS, BILINGUAL

Qualfon -
Juárez, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Bachillerato
Licenciatura
Capacitación
Habilidades de organización
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Overview:

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

Dimensions of Leadership:

1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

Coaching and Development:
Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill
development.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with
respect, and uphold ethical standards while also complying with the laws of each country, state, or region where
Qualfon operates.

2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
o Client and Internal KPIs:
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications:

High School Diploma (required); college degree or some college coursework (preferred).
Excellent communication skills, both written and verbal.
Proficiency in computer literacy.
Analytical and logical thinking abilities.
Strong planning and organizational skills.
At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or
completion of Qualfon Supervisor certification and On-The-Job-Training

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Quiero recibir la alerta de empleo más reciente para customer experience associate

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